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Senior IT Operations Associate, SC7, Cox’s Bazar (830153)


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Job Description


WFP encourages female candidates and people with disabilities to apply.

WFP seeks candidates of the highest integrity and professionalism who share our humanitarian principles. Selection of staff is made on a competitive basis. We are committed to promoting diversity and the principle of equal employment opportunity for all our employees and encourages qualified candidates to apply irrespective of religion or belief, ethnic or social background, gender, gender identity and disability.

Job Title: Senior IT Operations Associate

Grade: SC7

Type of contract: Service Contract                                          

Duration: 12 months                

Duty Station: Cox’s Bazar
Number of positions: 1

Date of Publication: 05 Nov 2023

Deadline of Application: 18 Nov 2023

This vacancy announcement is for Bangladeshi Nationals.


Senior IT Operations Associate will lead Information Technology maintenance and support activities to enable the effective delivery of IT services and maintain data connectivity solutions to support the humanitarian community in the Cox’s Bazar operational areas. The Incumbent also be called to conduct assessments,  formulate recommendations, prepare budget proposals, write technical documentation, manage data connectivity projects and train staff.

KEY ACCOUNTABILITIES (not all-inclusive)

  1. Manage and coordinate the design and the deployment of IT systems like major Local Area Network (LAN and Wireless LAN) and Wide Area Network (WAN) projects including budgeting and planning a voice and data network, aligned with the humanitarian service delivery objectives in Cox’s Bazar;
  2. Oversee and troubleshoot the existing IT infrastructure/networking problems and propose improvements and organize upgrades accordingly;
  3. Recommend strategies to address specific IT systems, connectivity, and related training needs;
  4. Oversee junior IT staff as well as the data connectivity services in the camps area in Cox’s Bazar as per the UN standards;
  5. Take measure to ensure user data privacy & security, access controls and safeguard IT network from undesired intrusions;
  6. Manage and coordinate a team TEC support staff through training activities to develop skills and knowledge on telecommunications systems and procedures;
  7. Develop and recommend to partners a variety of documentation like standard operation procedures;
  8. Identify and propose IT solutions and alternatives, when required, based technical features and cost/benefit analysis;
  9. Engage with helpdesk services and provide necessary support to the operations according to World Food Programme (WFP) standard ;
  10. Support the development and implementation of plans for the delivery of a full range of IT services and improvements to methods and processes in order to meet operational requirements.
  11. Support Foundational IT connectivity and infrastructure systems for optimum performance in collaboration with IT Foundational Leads.
  12. Support WFP digital systems and solutions for optimum beneficiary support in collaboration with Digital Solutions workstream.
  13. Showcase and promote teamwork and communication within the team.


Education: University degree with experience and training/courses in one or more of the following disciplines: computer science, telecommunications, electrical engineering, mathematics or related discipline or relevant experience. Involvement in minimum 1 emergency operations within the last 7 years of experience with escalating level of responsibilities is desired.

Experience: A minimum of 7 years of experience in an international environment, preferably in humanitarian context including experience in:
o Emergency ICT assessments and analysis,
o Emergency preparedness and contingency planning
o Managing teams

Language:   Fluency (level C) in English language.


  • Sound knowledge of Microsoft Windows, MS Excel, MS Word, MS PowerPoint and other related software.
  • Cisco Certified Network Professional (CCNP) Routing and Switching;
  • MikroTik Certified Network Associate (MTCNA) or MikroTik Certified Routing Engineer (MTCRE) is desired;
  • Ubiquiti Enterprise Wireless Admin (UEWA) and/or Ubiquiti Broadband Wireless Specialist (UBWS) certifications are desired.
  • Tact and ability to work harmoniously with people of different national and cultural backgrounds;
  • Ability to plan and organize work programme;
  • Ability to work with minimum supervision under own initiative;
  • Good analytical skills, resourcefulness, initiative;
  • Demonstrated problem-solving skills ability to conceptualise issues, think in abstract terms, and analyse numerical data;
  • Requires the ability to work under pressure and on multiple tasks.

How To Apply

To be considered, interested candidates are invited to apply via (https://www.wfp.org/careers/job-openings).
Only short-listed candidates will be contacted.

We want to ensure the recruitment process is fully accessible. Please contact us at coxsbazar.hr@wfp.org  to advise us of any accessibility needs you may have.

This email is only to be used for any disability-related accessibility requirements, and not for sending the application itself. Due to the volume of applications, any applications or CVs sent through this email address will not be considered as a formal applications and will not receive a reply from WFP.


The World Food Programme (WFP) is the leading humanitarian organization saving lives and changing lives, delivering food assistance in emergencies and working with communities to improve nutrition and build resilience.

For more on WFP and what we do, please go to http://www.wfp.org/videos/zero-hunger


WFP provides life-saving assistance to more than 850,000 Rohingya refugees and over 300,000 most vulnerable households in the local communities. WFP implements a range of programmes including integrated food and nutrition assistance, school feeding activities, emergency preparedness, and tailored livelihoods programme to support the most vulnerable population.

For more on WFP  Cox’s Bazar World Humanitarian Day video 2021

WFP is committed to diversity and inclusion within its workforce. WFP has zero tolerance for sexual exploitation and abuse, any kind of harassment, including sexual harassment, abuse of authority or discrimination. All selected candidates will, undergo rigorous reference and background checks.

No appointment under any kind of contract will be offered to members of the UN Advisory Committee on Administrative and Budgetary Questions (ACABQ), International Civil Service Commission (ICSC), FAO Finance Committee, WFP External Auditor, WFP Audit Committee, Joint Inspection Unit (JIU) and other similar bodies within the United Nations system with oversight responsibilities over WFP, both during their service and within three years of ceasing that service.

All WFP Employees are expected to demonstrate the competencies and standards of behaviour aligned with our core values and defined in the WFP LEADERSHIP FRAMEWORK, namely:
•    Leading by example with integrity,
•    Driving results and delivering on commitments,
•    Fostering inclusive and collaborative teamwork,
•    Applying strategic thinking,
•    Building and maintaining sustainable partnerships.

WFP is committed to diversity and inclusion within its workforce. WFP has zero tolerance for sexual exploitation and abuse, any kind of harassment, including sexual harassment, abuse of authority or discrimination. All selected candidates will, undergo rigorous reference and background checks.

At this level job holders are expected to demonstrate responsibility and initiative to respond independently to queries with only general guidance. There is a requirement to use judgment in dealing with unforeseen problems on a daily basis. Job holders have a level of expertise and knowledge to adapt and contribute to the development of systems and processes in order to continually improve the level of support provided. Job holders are expected to manage resources and coach and coordinate a team of support staff.


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