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Monitoring, Evaluation, Accountability and Learning Assistant (Accountability Assistant)


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Job Description

  • Country: Ukraine
  • Organization: DRC
  • Deadline: 2023-11-07
  • No of Vacancies: N/A

Monitoring, Evaluation, Accountability and Learning Assistant (Accountability Assistant)

Danish Refugee Council (DRC) is a leading protection agency with a mandate to protect, advocate and promote durable solutions for displacement affected populations.

DRC has been operating in Ukraine since 2014, currently DRC employs over 600 staff in Ukraine and will continue significant scale-up in 2023 to implement emergency response in the Protection, Livelihoods, Shelter/NFIs and Humanitarian Disarmament and Peacebuilding (humanitarian mine action) sectors, using direct interventions, support to duty bearers and civil society organizations (CSOs), and partnerships with CSOs. DRC will continue and adapt its durable solutions portfolio to the evolving context.

DRC is currently looking for a Monitoring, Evaluation, Accountability and Learning Assistant (Accountability Assistant) for its activities in Kyiv.

Overall purpose of the role:

DRC is looking for qualified candidates to fill the position of a Complaints Feedback Mechanism Assistant. The successful candidate will fulfill responsibilities including, but not limited to: supporting DRCs accountability to affected persons by ensuring the smooth running of the Complaints and Feedback Mechanism in support of the CFM Officer. The individual will regularly answer phonecalls, emails, and online feedback (such as appreciation of support, complaints, and requests for assistance) and categorise responses to ensure they are targeted to the correct teams in DRC’s 6 areas of operation across Ukraine. The CFM Assistant will support the CFM Officer on ensuring DRC’s accountability to affected populations.

Geographic scope: Ukraine  

This role has a country focus and ensures compliance to DRC procedures and guidelines within the country. The role contributes to the improvement of DRC programs through management of the CFM, and focusing on program learning and development based on lessons learned. The CFM Assistant will be responsible for supporting programs teams across all areas of operation within the country program.

Main responsibilities:

Support the CFM Officer in the day to day running of the CFM system, which includes but is not limited to:

  • Answering calls that come through the CFM and processing them through the CFM system.
  • Processing emails and online feedback, and processing through the CFM system.
  • Support area teams with processing feedback that comes through community committees, suggestion boxes, or verbally (in person).
  • Categorise feedback that comes through the system, to ensure it is targeted at the correct area and programs team or Senior Management within the country program.
  • With the support of programs teams, ensure that complaints and requests for assistance are responded to in a timely manner.
  • Ensure programs teams are distributing and raising awareness of the CFM system and it’s operations.
  • Record and analyses trends in feedback across different areas for the use of programs teams.


  • Identify and refer/report individuals with special needs, protection concerns, and any problems with DRC services to relevant program staff as per DRC FRCM SOPs.
  • As requested and with the support of a dedicated colleague, ensure that teams empty complaint and feedback boxes and forward any submissions received to the Accountability Officer.
  • Carry out additional accountability-related responsibilities and tasks as assigned by the MEAL Manager.

Any other tasks as requested by the MEAL Manager or MEAL technical unit.

Required experience and competencies:

  • Minimum 1 years of relevant work experience – preferably in social work, community development, non-governmental organizations, or civil society.
  • Experience working with NGOs and/or the humanitarian sector, and use of data collection tools.
  • Knowledge/experience with Monitoring & Evaluation specifically, information management or accountability.
  • Good interpersonal skills and the ability to communicate with a wide range of individuals across Ukraine.
  • Excellent skill in MS Word, Excel, and PowerPoint.
  • Basic knowledge of data analysis practices and tools.
  • Advanced English proficiency.
  • Fluency in local language.

Required education

University degree in relevant field (development or social research preferably with a focus on monitoring and evaluation as well as compliance issues) or equivalent professional qualification.

All DRC roles require the post-holder to master DRC’s core competencies: 

  • Striving for excellence: Focusing on reaching results while ensuring efficient processes.
  • Collaborating: Involving relevant parties and encouraging feedback.
  • Taking the lead: Taking ownership and initiative while aiming for innovation.
  • Communicating: Listening and speaking effectively and honestly.
  • Demonstrating integrity: Upholding and promoting the highest standards of ethical and professional conduct in relation to DRC’s values and Code of Conduct, including safeguarding against sexual exploitation, abuse and harassment.

We offer:

  • Contract length: 3 months with possibility for extension.
  • Level: H non-Manager.
  • Designation of Duty Station: Kyiv.
  • Start date: As soon as possible.
  • Salary and conditions will be in accordance with Danish Refugee Council’s Terms of Employment for national staff.

Application process:
All applicants must upload a cover letter and an updated CV (no longer than four pages in English).

Applications sent by email will not be considered.

Closing date for applications: 7th November 2023. 

DRC as an employer
By working in DRC, you will be joining a global workforce of around 8000 employees in 40 countries. We pride ourselves on our:

  • Professionalism, impact & expertise
  • Humanitarian approach & the work we do
  • Purpose, meaningfulness & own contribution
  • Culture, values & strong leadership
  • Fair compensation & continuous development

DRC’s capacity to ensure the protection of and assistance to refugees, IDP’s and other persons of concern depends on the ability of our staff to uphold and promote the highest standards of ethical and professional conduct in relation DRC’s values and Code of Conduct, including safeguarding against sexual exploitation, abuse and harassment. DRC conducts thorough and comprehensive background checks as part of the recruitment process.


If you are looking for more UN jobs in Ukraine, please click here: UN jobs in Ukraine

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