Receptionist

• Country: Syria
• Organization: UNHCR
• Deadline: November 8, 2023
• No of Vacancies: N/A

Duties
– Visitors and persons of concern have a full and fair access to UNHCR staff and services while approaching the reception for different purposes and their privacy is respected.
– Receive, screen and assist visitors/clients and escorts them to responsible officer concerned. Adopt tactful attitude to inform and convince interlocutors to accept unforeseen situations, such as waiting longer than expected, meet with a different officer than expected or accepting the cancellation of an appointment.
– Answer to incoming calls and transfer calls to concerned officer and/or take messages or provide general information, understanding the importance and the confidentiality of the issues treated.
– Receive and transmit verbal and written messages to appropriate officer/office/Unit/Department.
– Record the incoming and outgoing mail and manage internal courier distribution, as appropriate. Register/keep records of visitors/clients, as requested.
– Utilise office equipment (telephone, fax, radio, computer¿) when necessary.
– Perform any other clerical duty that may be required.
– Identify which individuals or groups to be prioritized at the reception based on vulnerability and other criteria specified by the supervisor.
– Decide on information contained in the weekly and daily reports submitted to the supervisor.
– Perform other related duties as required.

Minimum Qualifications
Years of Experience / Degree Level
For G3 – 1 year relevant experience with High School Diploma; or Bachelor or equivalent or higher

Field(s) of Education
Not applicable.
(Field(s) of Education marked with an asterisk* are essential)

Certificates and/or Licenses
Not specified.
(Certificates and Licenses marked with an asterisk* are essential)

Relevant Job Experience
Essential
Not specified.

Desirable
Good knowledge of proGres (HCR database for registration of refugees, returnees and displaced persons).

Functional Skills
IT-Computer Literacy
IT-IT Refugee Systems & Applications
(Functional Skills marked with an asterisk* are essential)

Language Requirements
For International Professional and Field Service jobs: Knowledge of English and UN working language of the duty station if not English.
For National Professional jobs: Knowledge of English and UN working language of the duty station if not English and local language.
For General Service jobs: Knowledge of English and/or UN working language of the duty station if not English.

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