• As a member of the CO management team, ensures the strategic direction of operations.

1. Ensure full compliance of operations with UN/UNDP rules, regulations, policies, and Internal Control Framework (ICF).
2. Implement corporate operational strategies. Establish management targets (BSC); and regularly monitor office performance indicators for achievement of results. Take timely corrective actions when required.
3. Establish collaborative arrangements with potential partners and a client management system for appropriate management of partnerships and resource mobilization purposes.
4. Ensure mapping of CO business processes, and establishment of internal Standard Operating Procedures (SOPs) for Finance, Human Resources Management, Procurement, ICT, Logistic, Protocol, Travel and Transportation Management Services.
5. Support senior management in identifying and overseeing risks to ensure dynamic and effective risk management in the CO and to make more risk-informed and timely decisions. Monitor and analyze the operating environment; undertake risk analysis related to operations for discussion with the DRR and RR, as appropriate; and make timely readjustment of operations services, considering advice on legal considerations.
6. Ensure systematic adherence to UNDP policies, procedures, and corporate guidance on enterprise risk management in the CO and at the project level. Participate in the appraisal of projects to provide operational input that includes formulating risk management plans and anticipating cost of risks during the project design phase.
7. Ensure relevant colleagues and stakeholders from both programme and operations are consulted in the identification, costing, and management of risks for the programme, all projects, and portfolios in the office/unit when applicable.
8. Ensure knowledge building and sharing about management and operations in the CO, coordination of staff learning needs, and consolidation of lessons learnt/best practices.
9. Provide sound contributions to UNDP knowledge networks and communities of practice.

• Ensure effective, risk-informed, and accurate financial resources management and supervision of the Finance team.

1. Ensure proper planning of CO financial resources, tracking and recording of expenditures in compliance with IPSAS, and audit of financial resources, including extra-budgetary income in accordance with UNDP rules and regulations.
2. Oversee the contributions management business process and accounting for contributions to ensure that the money due to UNDP is properly identified, consistently and uniformly classified, recorded on a timely basis, and received with sufficient supporting documentation.
3. Perform appropriate delegations in ERP for voucher and Treasury transactions approvals and bank reconciliation. Approve bank reconciliations and pending disbursements as the “third authority” (cheques, bank transfers, EFT).
4. Organize cost-recovery mechanisms for CO services provided to projects and UN Agencies that includes ensuring timely preparation of proforma invoices for UN agencies.
5. Organize and provide oversight of CO cash management processes, including liquidity management, recommendation of imprest level, risk assessment, bank relationship management, timely accounting and reconciliation of all transactions, and security for cash assets on site.
6. Monitor financial exception reports for unusual activities and/or transactions; and investigate anomalies or unusual transactions. Ensure appropriate CO and UNDP HQ staff are informed of the results of the investigation when satisfactory answers are not obtained.
7. Serve as member of bank signatory panel.
8. Ensure transactions and stop payment approval on internet banking system.
9. Ensure all financial transactions are identified, recorded, and verified in compliance with IPSAS as outlined in the corporate policies and procedures.

• Ensure strategic human resources management and supervision of the HR team.

1. Ensure CO compliance with corporate human resources policies and strategies.
2. Advise on optimal staffing of the office and projects.
3. Provide oversight for recruitment processes and appropriate use of different contractual modalities in accordance with UNDP rules and regulations.
4. Establish and maintain proper performance management and staff development systems, ensuring staff access to role appropriate learning activities.

• Ensure provision of efficient procurement, logistical and administrative services, and supervision of the Procurement team.
  1. Ensure CO compliance with corporate rules and regulations related to procurement and logistics.

1. Develop CO procurement strategies including sourcing, supplier selection and evaluation, quality control, customer relationship management, and supplier performance evaluation system.
2. Develop CO procurement plan and ensure proper contract management, anticipating potential litigations.
3. Oversee procurement processes and logistical services in compliance with procurement principles and guidelines.
4. Ensure proper management of UNDP assets, facilities and logistical services, and administrative services, including full compliance with IPSAS during purchasing, utilization, and disposal of the CO’s assets.

• Ensure forward-looking information and communication management and supervision of ICT team.

1. Ensure ERP functionality is used for improved business results and improved client services.
2. Identify opportunities and ways of converting business processes into web-based systems to address the issues of efficiency and full accountability.
3. Maintain a secure, reliable infrastructure environment for ICT and adequate planning for disasters and recoveries. Update the ICT Disaster Recovery Plan regularly.
4. Identify and promote different systems and applications for optimal content management, knowledge sharing, information provision and learning including e-registry and web-based office management system, etc.

• Ensure proper common services management and establishment of strong collaboration with other UN Agencies.
  1. Elaborate strategic approach for implementation of common services in line with the latest developments in common services and best practices.

1. Ensure proper planning and tracking of common services budget and of Agencies’ contributions to the common services account.
2. Contribute to Operations Management Team (OMT) activities including the area of risk management.

UNDP People Management Competencies can be found in the dedicated site.

• Ability to use objective problem analysis and judgement to understand how interrelated elements coexist within an overall process or system, and to consider how altering one element can impact on other parts of the system

• Ability to develop effective strategies and prioritized plans in line with UNDP’s objectives, based on the systemic analysis of challenges, potential risks and opportunities; linking the vision to reality on the ground, and creating tangible solutions
• Ability to leverage learning from a variety of sources to anticipate and respond to future trends; to demonstrate foresight in order to model what future developments and possible ways forward look like for UNDP

• Ability to allocate and use resources in a strategic or tactical way in line with principles of accountability and integrity

• Ability to respond timely and appropriately with a sense of urgency, provide consistent solutions, and deliver timely and quality results and/or solutions to fulfil and understand the real customers’ needs. Provide inputs to the development of customer service strategy. Look for ways to add value beyond clients’ immediate requests.
• Ability to anticipate client’s upcoming needs and concerns.

• Ability to communicate in a clear, concise and unambiguous manner both through written and verbal communication; to tailor messages and choose communication methods depending on the audience.
• Ability to manage communications internally and externally, through media, social media and other appropriate channels

• Ability to select, prioritise and control the organization’s programmes and projects, in line with its strategic objectives and capacity; ability to balance the implementation of change initiatives and the maintenance of business-as-usual, while optimising return on investment

• Ability to address audit issues raised in the course of an audit and propose solutions in order to ensure a true and fair audit opinion is achieved.

• Advanced university degree (master’s degree or equivalent) in Business Administration, Public Administration, Finance, Economics, or related field is required, OR
• A first-level university degree (bachelor’s degree) in combination with an additional two years of qualifying experience will be given due consideration in lieu of the advanced university degree.

• Minimum of 5 years (with master’s degree) or 7 years (with bachelor’s degree) of relevant experience at the national or international level in providing management advisory services and/or managing operational systems and establishing relationships with international organizations and national governments.
• Experience in the use of computers, office software packages (MS Word, Excel, etc.), and web-based management systems such as ERP.
• Experience and good knowledge of accrual accounting, IPSAS or IFRS is highly desirable.
• Knowledge of business operations strategy is desirable.
• Experience in establishing an internal Standard Operating Procedures (SOPs) for Finance, Human Resources Management, Procurement, ICT, Logistic, Protocol, Travel and Transportation Management Services is desirable.
• Experience in planning of CO financial resources, tracking of expenditures, and audit of financial resources, including extra-budgetary income is desirable.
• Experience in Establish and maintain proper performance management & staff development systems, ensuring staff access to role appropriate learning activities is desirable.
• Experience in Overseeing the procurement processes, logistical services, Premises management, and administrative services in compliance with the UNDP rule and regulations.
• Previous supervisory and managerial skills to lead and manage teams effectively, and consider leadership experience, conflict resolution skills, and the ability to motivate and inspire staff is desirable.
• Experience of common services strategic approach for implementation of common services in line with the latest developments in common services and best practices is desirable.

• Fluency in English and Arabic is required.