Program Officer, Roving R&P Direct Services

• Country: USA
• Organization: IRC 
• Deadline: N/A
• No of Vacancies: N/A

Major Responsibilities:

• Lead the overall management and implementation of the HQ Reception & Placement Roving Direct Services team to support all local IRC sites.
• Supervise and train three caseworker coordinators to ensure their skills and efforts respond to the needs of local IRC R&P programs.
• Deploy to temporarily fill local Resettlement Manager or Caseworker Supervisor positions. Provide on-the-ground and virtual R&P programming. Services and responsibilities may include assuring cases, submitting period reports, approving client payments, overseeing quality assurance procedures, and when needed, direct R&P service provision. 
• Temporarily supervise and support local IRC office R&P staff and interns as needed. 
• Train local office team members, provide guidance on both programmatic challenges and complex cases.   
• Manage travel budget for the R&P Roving Direct Services team. 
• Maintain accurate records in electronic case files and required databases and consistently ensure the confidentiality of information relevant to cases.
• Collaborate effectively with local office staff and partner organizations. Ensure positive interactions with area service providers for the benefit of the local office and clients.
• Promptly reconcile travel expenses in IRC’s financial management software.

Education: Bachelor’s degree in social work or related field of study preferred.

Work Experience:

• Minimum 3 years of experience successfully providing casework services required; Reception & Placement (R&P) experience and expertise is required.
• Experience working with refugee and/or immigrant populations required.
• Previous experience supervising case managers strongly preferred.
• Prior experience in onboarding and training staff and supporting quality assurance efforts preferred.

Demonstrated Skills & Competencies:

• Excellent verbal and written communication skills as well as, an overall ability to be clear and concise in all communications.
• Strong organizational and time-management skills; proven ability to prioritize and deliver on time.
• Strong analytic problem-solving skills.
• Ability to work both independently and in a dynamic, cross-functional global team structure.
• Highly proficient in Microsoft Office suite.
• Demonstrated ability to work effectively with stakeholders at all levels.
• Ability to manage others and work through change in a proactive and positive manner. 
• Valid driver’s license

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