Employment Services Coordinator, Matching Grant
- Country: USA
- Organization: IRC
- Deadline: N/A
- No of Vacancies: N/A
Staff Supervision and Coordination
- Directly supervise day-to-day and larger level, strategic work of the MG employment team.
- Provide leadership, mentoring, supervision, training, performance management, and related support to designated employment staff, interns, and volunteers.
- Advise staff regarding issues pertinent to assessments, individual employment plans, job readiness trainings, and job placement and job follow-up activities.
- Manage weekly client assessment schedule and case assignments, share best practices, and contribute to the team’s ability to deliver high quality client-centered services.
- Provide direct services as needed to address immediate client needs, provide coverage for staff on leave, or meet temporary surges in demand for services.
- Support grievance process, working with staff and clients on issues of non-compliance and client dissatisfaction, work through action plans to address identified challenges, and institute sanctioning processes when needed.
Program Development and Management
- Facilitate business partner (employer) development through organizing targeted outreach, job fairs, and networking events.
- Analyze and interpret labor market trends and apply to program strategy to ensure placement in jobs that represent a diverse range of sectors and industries.
- In conjunction with the Economic Empowerment Manager and the Employment Services Coordinator assigned to the Reach Program, coordinate timely provision of employment services.
- Participate in monthly review of cash assistance eligibility and payment issuance for MG and other relevant direct assistance funds.
- Monitor progress toward MG programmatic performance requirements and support the employment team in working toward these goals.
- Oversee routine MG program reporting.
- Participate in annual MG program design process.
- Serve as the primary contact for IRC’s HQ related to the MG program.
- Lead in-service trainings pertaining to the MG program and related requirements to ensure ongoing compliance with program guidance.
Quality Assurance and Compliance
- Provide accurate and timely MG program reports, for both internal and external purposes, including data captured and recorded in the Efforts to Outcomes (ETO) and IRIS databases.
- Conduct regular file reviews and support ongoing quality assurance for employment program case file documentation.
- Work with the Economic Empowerment Manager, the Employment Services Coordinator for the Reach Program, the Data and Quality Assurance Specialist, and other relevant team members to establish and implement necessary data collection systems.
- Represent the MG employment team during meetings.
- Work closely within the employment team and with counterparts across teams promote smooth delivery of services across all service areas.
- Represent the IRC in Denver in meetings with colleague resettlement agencies, local departments of human services, and other area service providers and stakeholders.
- Liaise with current and prospective donors and stakeholders including CRSP and IRC HQ.
- Attend conferences, seminars and meetings related to program activities.
- Other duties as assigned.
Bachelor’s degree or equivalent combination of work and lived experience required.
- The skills and knowledge typically acquired through 2+ years of relevant work experience, ideally finding employment for clients and coaching them through the nuances of seeking employment, either in domestic resettlement or closely related social service delivery
- Experience working with refugees or in refugee resettlement is highly desirable.
- Experience supervising and guiding the work of others is strongly preferred.
Demonstrated Skills & Competencies
- Highly organized self-starter with demonstrated success in managing multiple priorities and delivering quantifiable results under pressure, with tight deadlines, in a fast-paced environment.
- Proven team player with outstanding negotiation, interpersonal, professional presentation, and oral and written communication skills, especially in a multi-cultural environment.
- Must be mission and outcome driven, with a high level of energy, self-confidence, and commitment to client success.
- Knowledge of and familiarity with the Denver metro area job market, industries, and sectors.
- Ability to utilize a variety of technological tools proficiently including, at a minimum, web-based applications, MS Word, MS Excel and MS Outlook. Familiarity with MS Teams, Efforts to Outcomes (ETO) and/or Salesforce a plus.
- Fluency in English, both spoken and written, is required. Fluency in Arabic, Russian, Ukrainian, Dari, Pashto, French, Kiswahili, or other languages and cultures of the local refugee population is strongly preferred.
- Valid driver’s license, the ability to travel regularly throughout the service delivery area and access to a vehicle required.
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