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Extended Services Supervisor

United States

Opportunity Deadline

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Job Description

United States
  • Country: USA
  • Vacancies No: N/A
  • Salary: N/A
  • No of Jobs: N/A
  • Education: Bachelor’s degree
  • Experience: 2 years
  • Gender: Both

Major Responsibilities:

  • Manage the anti-trafficking and intensive case management direct service staff in accordance with IRC’s people manager standards.
  • Distribute caseloads and manage the provision of program services.
  • Coordinate the delivery of Preferred Communities Intensive Case Management (ICM), Office for Victims of Crime (OVC) Human Trafficking Victim Service Program, the Trafficking Victim Assistance Program, NRC-RIM project and other special health or related projects, to ensure compliance with all program standards and grant requirements.
  • Ensure accurate tracking of referral needs and service coordination/utilization according to funder and partnership requirements.
  • Serve as the contact point, advocate, and informational resource for clients, staff, and community resources.
  • Work across teams (economic empowerment, resettlement, youth, immigration legal services) to holistically design intervention and support service models on behalf of each client.
  • Maintain a resource guide of appropriate support services for populations served.
  • Create ongoing processes for internal and external service providers to determine clients’ unmet service needs and request the level of service coordination support desired at any given point in time.
  • Develop and maintain partnerships with community organizations for referral of clients as needed.
  • Conduct and facilitate regular case review meetings, and all other administrative meetings as required.
  • Review files and ensure that all electronic case files are maintained in accordance with all contract requirements and all reports required are submitted timely and in accordance with guidelines.
  • Other duties as needed and assigned.

Job Requirements:

Education: Bachelor’s degree required; preferably in social work, public health, or a related field of study. Master’s degree in social work or public health desirable. 

Work Experience:

  • 3 years of related professional experience in human services field required. 
  • 3 years of supervisory experience strongly preferred.
  • Experience working with refugee and/or immigrant populations strongly preferred.


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