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Employment Supervisor

United States

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Job Description

United States
  • Country: USA
  • Vacancies No: N/A
  • Salary: N/A
  • No of Jobs: N/A
  • Education: Undergraduate 
  • Experience: 3 years
  • Gender: Both

Major Responsibilities:

Responsibilities include, but are not limited to:

Staff Management:

  • Provide leadership, development support and supervision to direct service staff by leading team meetings; providing individual supervision, coaching and goal-setting; managing workload and prioritizing tasks; and helping staff troubleshoot challenges.
  • Ensure compliance of self and employment team with all policies, procedures, and protocols of the agency and funders
  • Determine employment program eligibility and assign cases to the corresponding appropriate employment specialists

Compliance Documentation:

  • Ensure all programs fulfill funder and agency requirements for documentation, case files, data tracking and other areas of administrative compliance.
  • Coordinate quality assurance efforts by conducting periodic case file and electronic data reviews in partnership and determine file changes to be made
  • Monitor progress towards programmatic performance requirements and encourage the employment team towards these goals.  This includes program implementation, oversight, monitoring and evaluation for all grants in the portfolio.
  • Produce high-quality program reports in a timely manner.  This includes completing or overseeing staff completion various reports to IRC headquarters and funders.
  • Assist in grant writing activities, as the opportunities arise.

Client Services:

  • Actively participate and oversee the implementation and management of the employment programs to ensure all program requirements and IRC standards of care are met.
  • Track enrolled clients utilizing the ETO and IRIS systems to ensure all employment services are provided in a timely manner and properly documented.
  • Maintain close communication with employment staff regarding challenging cases and carry out timely, professional interventions to ensure appropriate service delivery.
  • Identify opportunities to advance gender equality with a focus on increasing employability access for women participants.
  • Develop and cultivate long term relationships with area employers in order to identify appropriate employment opportunities for clients.
  • Use personal vehicle as a mode of transport for both self and clients to various job responsibilities in and around the service delivery area.

Team/Office Participation:

  • Participate in all program meetings, staff development activities, and other duties as assigned.
  • Work as part of a team to provide comprehensive strength-based services to IRC clients through coordination of cases and effective communication between team members and departments.
  • Represent the IRC Employment program at various meetings with regional partners, state funders, and IRC headquarters personnel
  • Comply with all policies, procedures, and protocols of the agency.


  • Undergraduate degree in Social Work, Human Services or a related field of study.
  • Minimum three years of experience securing employment opportunities for clients, either in domestic refugee resettlement, other workforce development fields or closely related social service delivery.
  • At least one year of staff supervisory experience
  • Experience in a not-for profit or human service agency environment preferred.
  • Highly organized self-starter with demonstrated success in managing multiple priorities and delivering quantifiable results under pressure, with tight deadlines, and in a fast-paced environment.
  • Excellent program and staff management skills: experience developing, leading, implementing and monitoring projects or programs in nonprofit or community-based organizations.  Strong ability to coach staff and take initiative.
  • Proven negotiation, interpersonal, and oral and written communication skills, especially in a multi-cultural environment.
  • Must be mission and outcome driven, self-confidence, and commitment to client success.
  • Proficient in Microsoft Office applications (Word, Excel, Outlook) and strong keyboarding skills.  ETO database familiarity strongly preferred.
  • Excellent communication skills, with fluency in written and spoken English.
  • Valid driver’s license, reliable vehicle with current insurance, and the ability to travel regularly throughout the service delivery area


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