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Business Analyst at UNICEF Hungary


Opportunity Deadline


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Job Description

2 Year
Male, Female, Both
Bachelor Degree


  • Organization: UNICEF – United Nations Children’s Fund
  • Location: Budapest
  • Grade: Junior level – P-2, International Professional – Internationally recruited position
  • Occupational Groups:
    • Operations and Administrations
    • Human Resources
    • Sustainable trade and development
    • Children’s rights (health and protection)
    • Sustainable Business Development
  • Closing Date: 2023-05-31


UNICEF, or the United Nations Children’s Fund, is an agency of the United Nations that donate humanitarian and developmental support to children over the world. It was originally initiated in 1946 to give emergency food and healthcare to children and mothers in countries devastated by World War II. UNICEF works in over 190 countries and territories to defend the rights of every child, especially those who are vulnerable. Its activities include giving immunizations, disease prevention, and treatment for children and mothers with HIV, as well as strengthening childhood and maternal health. UNICEF relies wholly on voluntary contributions from governments and private donors.


The duties for Business Analyst at UNICEF Hungary are :

  • Create and implement change management plans for key change initiatives across country offices in line with the annual work plan of the GSSC, engaging the necessary stakeholders at regional and country level to ensure their buy in.
  • Keep track of the upcoming GSSC projects in the workplan and coordinate the necessary change management-related activities, working with the communication team to ensure the right messaging is sent to offices to prepare them for upcoming changes.
  • Back the process simplification efforts of the GSSC across country offices aimed at creating end to end process efficiencies through the identification areas that could benefit from centralization, elimination of repetition and waste, improved quality, reduced processing time or cost, and/or improved technology.

Customer Engagement (Business Partnership Management)

  • Install and maintain high-quality relationships with all levels across GSSC and External offices to create ground for proper coordination of change management activities with less resistance.
  • Partake in the development and roll out of the Client Engagement initiatives, in consultation with key stakeholders, with the aim of preparing GSSC clients and partners for upcoming changes, addressing feedback and providing solutions to identified challenges.
  • Liaise with the transmission team to ensure that the appropriate messaging (content, format and frequency) is sent out to the right audiences to support smooth roll out of projects and change initiatives. E.g., Newsletters, Yammer, online articles, broadcasts, webinars, among others

Service advancement

  • Check and provide input into drafting of the Service Level Agreements and ensure they are effectively communicated to both new and existing clients
  • Stay up to date with UNICEF programmes and operations at country office level, with an understanding of the end-to-end processes, systems and tools that impact day-to-day operations.
  • Use the quality monitoring reports and feedback related to customer experience to drive the necessary changes in behavior both within GSSC and across offices.
  • Work with the Business Innovation Section (BIS) to ensure that the work of Subject matter experts under business advancement is aligned with the role out of end-to-end process simplification in the country offices.

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The requirements for Business Analyst at UNICEF Hungary are :

  • A first university degree (Bachelor’s) in accounting, business administration, economics, financial management, human Resources management, Public administration, or another relevant field is minimum necessity.
  • An advanced university degree in a appropriate field is an asset.
  • A minimum of two (2) years of appropriate work experience working at the national and/or international level, in the field of service management, operations management, change management, financial management, human resources administration or related area is required, any additional years of experience are an asset
  • Background working in the Field/Country office operations within UNICEF, or the UN Common system is required.
  • Prior experience in Client Performance Management, Project management and/or Business Process Improvement activities with a proven track record of interfacing with multiple levels of the organization is highly desired.
  • Background implementing projects in the UN Common system or related international organization is required.
  • Command in data analysis and report writing is required.
  • High ability with Microsoft Office is required
  • Outstanding communication & presentation skills (written & verbal) across multiple audiences with ability to influence others while working in a multicultural, multi-ethnic environment with sensitivity for diversity is demanded .
  • Languages English and French are the working languages of the United Nations. For this post, fluency in English is demanded. Knowledge of another UN language is an benefit.


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