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IT Operations Associate Job at WFP in Pakistan

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Job Description


Brief Details About IT Operations Associate Job at WFP in Pakistan:

  • Organization: WFP – World Food Programme
  • Location: Islamabad
  • Grade: Administrative support – GS-6, General Service – No need for Higher Education – Locally recruited position
  • Occupational Groups:
    • Operations and Administrations
    • Administrative support
    • Information Technology and Computer Science
  • Closing Date: 2023-05-29

About WFP:

The World Food Programme is an international organization within the United Nations that provides food assistance worldwide. It is the world’s largest humanitarian organization and the leading provider of school meals. Founded in 1961, WFP is headquartered in Rome and has offices in 80 countries.

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Main Duties and Responsibilities:

  • Carry out system and hardware maintenance tasks, such as running specialised network monitoring and system protection, to ensure technology is running effectively.
  • Monitor technology reliability, identify user needs, analyse data and produce accurate reports in order to recommend IT solutions to support informative decision-making.
  • Resolve queries independently, escalating if required, to ensure that standard IT questions are answered and accurate information is provided to staff.
  • Provide standard technical training to end users of commonly used technology and systems, in order to assist WFP staff in conducting their work.
  • Provide guidance and training to junior colleagues in the delivery of IT support services to support the capability building of staff.
  • Support the co-ordination of new application implementation in order to provide WFP staff with the tools they need to perform effectively.
  • Draft standard material such as end-user and technical documentation to ensure staff have access to required information about IT services and products.
  • Implement improvements to methods and processes within the IT division in order to support the continuous improvement of IT services provided.
  • Coordinate installation and maintenance of telecommunications systems and equipment, to ensure optimal services in compliance with standard operations procedures.
  • Coordinate a team of IT staff to ensure individual and team objectives are met in compliance with all relevant regulations and policies.
  • Follow set emergency response processes and procedures as required to provide support in enabling emergency food assistance needs to be met.
  • Supervision of IT Service Desk in accordance with ITIL best practices.
  • Overall management of WFP network security.
  • Supervise and coordinate Installation, Management and maintenance of IT and Telecommunications Infrastructure including different servers, Operating Systems, switches and routers, VSAT modems, Digital Mobile Radio infrastructure and Wireless network.
  • Supervise remote support to field-based staff (Field Monitor Assistants in different districts of province).
  • Provide technical specifications and perform technical evaluations in local procurement of IT equipment and services.
  • Supervise and coordinate management of inventory of IT equipment in respective offices.

Required Skills, Education and Experience:


Completion of higher secondary school education. A post-secondary certificate in the related functional area is desirable. University degree in Computer Sciences, computer engineering, Information Technology or in a related field would be given preference. Relevant IT certifications such as CCNA, MCSA will be an advantage.


Minimum of 6 years of experience is desirable in designing, deploying, and managing IT infrastructure and IT support services.
Has experience resolving more complex technical issues.
• Has worked with head of units in defining requirements for functional area.
• Has experience with the application of client services standards to resolve or escalate clients’ service problems.
• Has experience analysing service management results and development service enhancement recommendations.
• Has experience analysing service management results and development service enhancement recommendations.
• Has participated in business process re-engineering efforts and identified service management improvements.
• Has experience participating in procurement/budgeting process.


Fluency in both oral and written communication in English and Urdu.

To be considered, interested candidates are invited to apply via (https://www.wfp.org/careers/job-openings). Only short-listed candidates will be contacted.


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