US Embassy jobs Islamabad , Telephone Operator (K0045724) – All Interested Applicants / All Sources

March 9, 2023


Hiring Path:• Open to the public
Who May Apply/Clarification From the Agency:All Interested Applicants / All Sources

For USEFM – FS is FP-AA. Actual FS salary will be determined by Washington D.C.Security Clearance Required:Public Trust – Background InvestigationAppointment TypePermanentAppointment Type Details:Indefinite subject to successful completion of probationary periodMarketing Statement:

We encourage you to read and understand the Eight (8) Qualities of Overseas Employees before you apply.Summary:

The work schedule for this position is Full Time (40 hours per week).

Candidate must be able to begin working within a reasonable period of time of receipt of agency authorization and/or clearances/certifications or their candidacy may end.

All applicants must upload/attach relevant supporting documents (educational, experience & any license if required) only along with their application. Application without required documents will not be considered.Supervisory Position:NoRelocation Expenses Reimbursed:NoTravel Required:Not Required


Basic Function of the Position – The incumbent of this position is responsible for providing telephone services to the entire mission. Operates the sole central telephone switchboard for the Chancery on rotational basis. S/he answers all incoming phone calls promptly, and routes them to the applicable office. Places long distance telephone calls for the entire mission personnel and VIP delegations and maintains a log of such calls for accounting purposes. Also provides secretarial and protocol services to the Executive office, duty officers and other senior officials of the mission during weekends, holidays and after working hours. The incumbent works in rotating shifts 24/7.

Qualifications and Evaluations


EXPERIENCE: Minimum two (2) years of experience in receiving and forwarding the telephone calls is required.

Please upload all professional and job related experience certificates/letters of all previous work experiences and any proof (last drawn salary slip/appointment letter etc.) of current employment as a single attachment using tab “Other Document 2”.

JOB KNOWLEDGE: The incumbent must have a through understanding of internal offices and the switchboard operations. Must have the knowledge of local telephone company (PTCL) and regulations regarding its telephone services offered. S/he must have the knowledge of customer support services and ethics over the phone so that it will help the person to facilitate the callers in an efficient way. The position holder must also possess thorough understanding of Nation Wide Dialing (NWD), International Standard Dialing (ISD) and access code for all cell phone companies.Education Requirements:

Completion of Secondary School Certificate (10 years of education) is required.

Please upload all education certificates i.e. academic degree(s)/transcript(s)/diploma(s)/detailed mark sheet/school leaving certificate and/or any other document related to the education as a single attachment using tab “Other Document“.Evaluations:

LANGUAGE: Level III (Good working knowledge) Speaking/Reading/Writing in English and Level IV (fluent) Speaking/Reading/Writing in Urdu are required. English language skills may be tested.

Please enter all the required Languages (English and Urdu) with the appropriate level of Reading/Writing/Speaking you have.

SKILLS AND ABILITIES: The incumbent must have basic knowledge of MS Office Suite in order to generate schedules and reports. Must have ability to efficiently update the Embassy telephone database. Skills and abilities may be tested.

EQUAL EMPLOYMENT OPPORTUNITY (EEO):  The U.S. Mission provides equal opportunity and fair and equitable treatment in employment to all people without regard to race, color, religion, sex, national origin, age, disability, political affiliation, marital status, or sexual orientation.Qualifications:

All applicants under consideration will be required to pass medical and security certifications.

Benefits and Other Info

Benefits:Agency Benefits:

Locally Employed Staff, including Members of Household (MOHs), and Third-Country Nationals (TCNs), working at the U.S. Mission in Islamabad, Pakistan may receive a compensation package that may include the below benefits:

  1. Health insurance, for yourself, spouse and children 18 years of age or 23 years of age if a full time student
  2. Self-Enrollment in Group Life Insurance;
  3. Enrollment in Provident Fund after successful completion of probationary period of one year;
  4. Annual, Sick, and Casual leave;
  5. Severance pay, payable after 3 years of creditable service and;
  6. Within-Grade-Increase (WGI), upon successful completion of each year of service.

For EFMs, benefits should be discussed with the Human Resources Office.

The pay plan is assigned at the time of the conditional offer letter by the HR Office.Other Information:

Please see below notes:

1). Although the salary is advertised in U.S. Dollars (USD), you will be paid in Pakistani Rupees (Rs). Continued U.S. dollar denomination of Locally Employed Staff compensation and monetized benefits is temporary and subject to renewal every six months.

2). Please note that the mentioned salary on the Vacancy announcement is the annual salary.

3). U.S. Mission Pakistan will not bear any travel expenses for testing, interviews, pre-employment clearances (if selected) or relocation for joining.

4). For the current COVID-19 Requirements please visit the following link.

5). HIRING PREFERENCE SELECTION PROCESS: Applicants in the following hiring preference categories are extended a hiring preference in the order listed below. Therefore, it is essential that these applicants accurately describe their status on the application. Failure to do so may result in a determination that the applicant is not eligible for a hiring preference.


  1. AEFM / USEFM who is a preference-eligible U.S. Veteran*
  3. FS on LWOP and CS with reemployment rights **

* IMPORTANT:  Applicants who claim status as a preference-eligible U.S. Veteran must submit a copy of their most recent DD-214 (“Certificate of Release or Discharge from Active Duty”), Letter from Veterans’ Affairs which indicates the present existence of a service-connected disability dated within the past six months, equivalent documentation, or certification.  A “certification” is any written document from the armed forces that certifies the service member is expected to be discharged or released from active duty service in the armed forces under honorable conditions within 120 days after the certification is submitted by the applicant. The certification letter should be on letterhead of the appropriate military branch of the service and contain (1) the military service dates including the expected discharge or release date; and (2) the character of service.  Acceptable documentation must be submitted in order for the preference to be given. 

** This level of preference applies to all Foreign Service employees on LWOP and CS with re-employment rights back to their agency or bureau.

For more information (i.e., what is an EFM, USEFM, AEFM, MOH, etc.?) and for additional employment considerations, please visit the following link.


1. Management may consider any of the following when determining successful candidacy: nepotism, conflicts of interest, budget, and residency status.

2. Current OR employees serving a probationary period are not eligible to apply. Current OR employees with an Overall Summary Rating of Needs Improvement or Unsatisfactory on their most recent Employee Performance Report (EPR) are not eligible to apply.

3. Current NOR employees hired on a Family Member Appointment (FMA) or a Personal Service Agreement (PSA) are not eligible to apply within the first 90 calendar days of their employment, unless they have a When Actually Employed (WAE) work schedule.

4. The candidate must be able to obtain and hold the local security certification.

5. Candidates who are EFMs, USEFMs, AEFMs, or MOHs must have at least one year remaining on their sponsor’s tour of duty to be considered eligible to apply for this position.

6. Current employees who have voluntarily been reassigned/promoted from one position to another are not eligible to apply for six months from the effective date of the reassignment/promotion.How to Apply

How to Apply:

All candidates must be able to obtain and hold a Local Security Certification or Public Trust clearance.

To apply for this position click the “Submit Application” button. For more information on how to apply visit the Mission internet site. (https://pk.usembassy.gov/embassy-consulates/jobs/current-vacancies/).Required Documents:

Please upload required documents with your application as follows:

All Applicants:

Educational Documents: Include academic degree/transcript/diploma/detailed mark sheet/school leaving certificate and/or any other related document as a single attachment using tab “Other Document”

Experience Documents: Include professional and job related experience certificates/letters of all previous work experiences and any proof (last drawn salary slip/appointment letter etc.) of current employment as a single attachment using tab “Other Document 2”.

Trade School Course/Diploma/License: Professional license from Pakistan Engineering Council (PEC) as registered engineer/professional engineer/diploma certificate, if required in the vacancy announcement.

Driver’s License: Driving licenses (new & old (if any) using tab “Driver’s License” as attachment, if required in the vacancy announcement.

Work/Residency Permit: Required, in-case you are not the citizen of host country. 

Eligible Family Member Applicants:
• Copy of Sponsor’s Orders/Assignment Notification (or equivalent)
• Passport copy
• DD-214 – Member Copy 4, Letter from Veterans’ Affairs, or other supporting documentation (if applicable)
• SF-50 (if applicable)Next Steps:

Applicants who are invited to take a language or skills test, or who are selected for an interview will be contacted via email or phone.

Thank you for your application and your interest in working at the U.S. Mission in Islamabad, Pakistan.

Work Level
Employment Type
Full Time
US Embassy
View profile

Related Jobs

Other similar jobs that might interest you