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Grievance Redress Mechanism (GRM) Assistant - Multiple locations | South Sudan

Sudan, South

Opportunity Deadline

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Job Description

2 Year
Male, Female, Both
Bachelor Degree

Organization: FAO – Food and Agriculture Organization of the United Nations
Location: Multiple locations | South Sudan
Grade: Consultancy – Consultant – Contractors Agreement
Occupational Groups:
Legal – Broad
Administrative support
Human Rights
Closing Date: 2024-10-25

IMPORTANT NOTICE\: Please note that Closure Date and Time displayed above are based on date and time settings of your personal device

FAO is committed to achieving workforce diversity in terms of gender, nationality, background and culture
Qualified female applicants, qualified nationals of non-and under-represented Members and person with disabilities are encouraged to apply
Everyone who works for FAO is required to adhere to the highest standards of integrity and professional conduct, and to uphold FAO’s values
FAO, as a Specialized Agency of the United Nations, has a zero-tolerance policy for conduct that is incompatible with its status, objectives and mandate, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination
All selected candidates will undergo rigorous reference and background checks
All applications will be treated with the strictest confidentiality
Organizational Setting

The Food and Agriculture Organization of the United Nations is a technical agency of the United Nations that leads international efforts to defeat hunger. The Organization’s three main goals are the eradication of hunger, food insecurity, and malnutrition; the elimination of poverty and the driving forward of economic and social progress for all; and, the sustainable management and utilization of natural resources, including land, water, air, climate and genetic resources for the benefit of present and future generations.

The FAO Representation in South Sudan is organized around three main units\: Programme, Operations, and Administration. The current portfolio of projects in South Sudan includes activities related to Agriculture, Livestock, Fisheries, and Natural Resource Management, and is implemented with humanitarian, transitional, and development funding.

Technical Focus

Accountability to Affected population, protection, Gender and GBV, Community Engagement

Reporting Lines

The Grievance Redress Mechanism (GMR) Assistant works under the overall guidance of the FAO Representative for South Sudan, in close coordination with the Social Risk Specialist and direct supervision of Head of Field Office.

Tasks and responsibilities

• Form and train Grievance Redress and Accountability committees at Boma levels within his/her area of operation for all projects
• Collect feedback and complaints from FAO beneficiaries through feedback desks and suggestion boxes, compile and submit the feedback and complains to the helpline operator and communicate to the beneficiaries responses from the technical team.
• Work with FAO’s implementing partner to ensure feedback desks and suggestion boxes are available at all FAO project sites
• Create awareness within the local community on FAO Grievance and Feedback mechanisms
• Ensure that FAO beneficiaries are served with dignity (convenience and protection issues must be considered)
• Support implementing Partners during information provision to ensure the right information on inputs is provided (type, quantity, targeting, voucher value etc.) using Megaphones, Visual Aid and in language familiar to them.
• Ensure in all locations GBV Audits, safety and security assessments is conducted and report submitted to the Gender officer and Social Risk Specialist.
• Create awareness on GBV referral pathways among FAO beneficiaries on in order for to be able to report any GBV related to FAO support.
• Work with the M&E team at field level to ensure all grievances registered during PDM are captured in the GRM data base, analyses and responded to appropriately and timely,
• Support implementation of FAO’s prevention of sexual exploitation and abuse (PSEA) work plan, together with PSEA National and field focal points.
• Follow up with local radios stations to ensure FAO Public Service Announcement (PSA) are broad casted in appropriate times.
• Ensure FAO Visibility items are clearly displayed at distribution and ITF points – AAP banners, FAO banners
• Represent FAO in field technical working group on protection, GBV and gender and coordinate with other protection actors in their location to understand the protection needs of beneficiaries.
• Support community dialogues for timely dissemination of project information within his/her area of operation.
• Ensure active collaboration, information sharing and joint meetings with local authorities and other stakeholders to identify and strengthen support for project activities.
• Support any Gender related work at the field level upon training on FAO Gender mainstreaming.
• Perform other duties as requested by the supervisor

 

CANDIDATES WILL BE ASSESSED AGAINST THE FOLLOWING

Minimum Requirements

• University degree in rural development, gender studies, sociology, psychology, social psychology, anthropology, development studies, political science, international relations, training and development, or other relevant field
• Minimum 2 years of relevant experience in the following areas\: accountability to affected people, community-based development and participatory approaches, creating awareness and monitoring of projects and activities from a gender lens, implementation of humanitarian and development projects, awareness of overall grievance mechanism/accountability to affected population governance structure
• Working knowledge of English (level C) and working knowledge (level B) of one local language is an advantage
• National of South Sudan

FAO Core Competencies

• Results Focus
• Teamwork
• Communication
• Building Effective Relationships
• Knowledge Sharing and Continuous Improvement

Technical/Functional Skills

• Excellent interpersonal skills
• Strong analytical, written and verbal skills
• Teamwork spirit, ability to work under minimum supervision, flexibility.
• knowledge and experience on gender issues
• Ability to interact and engage with different stakeholders of multiple socio-economic backgrounds
• Ability to work independently and under high pressure situations and tight deadlines

ADDITIONAL INFORMATION

FAO does not charge a fee at any stage of the recruitment process (application, interview meeting, processing)
Applications received after the closing date will not be accepted
Please note that FAO only considers higher educational qualifications obtained from an institution accredited/recognized in the World Higher Education Database (WHED), a list updated by the International Association of Universities (IAU) / United Nations Educational, Scientific and Cultural Organization (UNESCO). The list can be accessed at http\://www.whed.net/
For additional employment opportunities visit the FAO employment website\: http\://www.fao.org/employment/home/en/
Appointment will be subject to certification that the candidate is medically fit for appointment, accreditation, any residency or visa requirements, and security clearances.
FAO seeks gender, geographical and linguistic diversity in its staff and international consultants in order to best serve FAO Members in all regions.

 

HOW TO APPLY

• To apply, visit the recruitment website at Jobs at FAO and complete your online profile. We strongly recommend that your profile is accurate, complete and includes your employment records, academic qualifications, and language skills
• Candidates are requested to attach a letter of motivation to the online profile
• Once your profile is completed, please apply, and submit your application
• Candidates may be requested to provide performance assessments and authorization to conduct verification checks of past and present work, character, education, military and police records to ascertain any and all information which may be pertinent to the employment qualifications
• Incomplete applications will not be considered
• Personal information provided on your application may be shared within FAO and with other companies acting on FAO’s behalf to provide employment support services such as pre-screening of applications, assessment tests, background checks and other related services. You will be asked to provide your consent before submitting your application. You may withdraw consent at any time, by withdrawing your application, in such case FAO will no longer be able to consider your application
• Only applications received through the FAO recruitment portal will be considered
• Your application will be screened based on the information provided in your online profile
• We encourage applicants to submit the application well before the deadline date.

If you need help or have queries, please create a one-time registration with FAO’s client support team for further assistance\: https\://fao.service-now.com/csp

FAO IS A NON-SMOKING ENVIRONMENT

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