https://internationalmedicalcorps.org/who-we-are

Job Purpose:

In order to meet IMC’s minimum accountability standards, particularly with regard to community engagement (including information sharing, beneficiaries’ meaningful participation, and feedback and complaints handling), the Manager, Accountable and Inclusive Programming (AIP) is in charge of making sure accountability mechanisms are in place at the national level and that they are being implemented across all programs. The implementation of protection mainstreaming mechanisms across all programs, the safety, accountability, and inclusivity of IMC programs, and their adherence to the four main principles of protection mainstreaming in all programs—1) prioritizing safety and dignity and avoiding harm, 2) providing meaningful access, 3) ensuring accountability, and 4) promoting participation and empowerment—are also the responsibilities of this position.

With the help of senior management, this role will be the main employee in charge of creating, carrying out, and overseeing the nation’s Community Based Feedback and Response Mechanisms (CBFRM) process, spearheading the creation of a national strategy or plan for community information sharing, and assisting with supplementary community engagement initiatives that give impacted individuals significant chances to make knowledgeable decisions about the aid they receive.

Responsibilities:

Policies, Guidance, and Procedures:

• • Serve as an expert source of information on and analysis of safe, accountable, and inclusive programming (SAIP) issues, particularly relating to safeguarding, accountability to affected populations, and protection mainstreaming.
  • Develop strategies on SAIP related practices and standards, which are essential to mainstreaming protection and AAP within IMC programming (collaborating with safeguarding, program, technical, M/E, HR, and other departments as appropriate). This may include contextualization efforts to help country management and program teams better understand what risks communities face while accessing IMC programs in the country, and what “inclusivity” means in this context.
  • Contribute to the creation of a positive image and overall credibility of the organization, notably through the application of the Code of Conduct and Ethics, Safeguarding Policy, humanitarian principles, and the 9 Core Humanitarian Standard (CHS) commitments.

• Ensure accountability processes are fully in line with IMC AAP commitments, including IASC CAAP, CHS, and the Sphere Humanitarian Charter.
• Support the Senior Management team for reporting on AAP and CHS commitments.
• Communicate recommendations to country offices and relevant management/key staff on ways to better support safeguarding, protection mainstreaming, and AAP.
• In collaboration with HQ, draft documents, and briefing memos for IMC leadership on SAIP for policy inputs, responses to coordination bodies requests, internal briefing documents, and public communications materials.
• Help plan country level strategies and responses to SAIP issues, and assist with decisions that significantly affect IMC safeguarding, protection mainstreaming, and AAP related policies and guidance documents.

Safe, Accountable, and Inclusive Programming Initiatives:

• • In coordination with program teams, assess vulnerabilities and community power structures to ensure strong and open relationships with key community stakeholders from a cross-section of the community, especially vulnerable and marginalized populations.
  • Develop guidance to support country teams to establish/improve community-based communication plans to ensure systematic information sharing/communication with affected communities throughout the programming cycle, ensuring that affected populations can make informed decisions about the assistance they receive and be able to hold humanitarian actors to account from programmatic commitments, the expected behavior of humanitarian actors, and rights and entitlements inherent in humanitarian action.

• Develop information sharing/communications plans and tools for disseminating messages to crisis-affected communities in simple, easily understood terms, and accessible and preferred languages and formats.
• Work with program and technical teams to ensure SAIP messages are integrated into existing community-based information sharing processes (e.g., IEC campaigns, community heath promotions).
• Coordinate routine solicitation and collection of beneficiary feedback regarding IMC’s activities and stated commitments.
• Carry out regular checks as part of monitoring to ensure information shared with communities is accessible, easily understood, and relevant, and update as necessary.
• Support the development of SAIP information products, guidance notes, technical standards, and data analysis.
• Support programs and operations to adopt approaches to ensure protection mainstreaming.
• Work with Internal Audit and country level compliance teams to monitor systematic implementation and integration of SAIP practices and processes.

Project Design and Planning:

• • Identify the budget and resources needed for SAIP activities, and ensure SAIP is resourced in all new proposals.
  • Support the M/E team in ensuring that needs assessments and planning are inclusive of data collection from vulnerable and marginalized groups or appropriate key informants (women, children, older people, people living with disabilities, and other marginalized ethnic/social groups).
  • Support country offices to conduct protection risk assessments for affected populations, ensuring that program teams properly identify risks and generate mitigating measures. Ensure that program teams maintain an updated Protection Mainstreaming Action Plan.

• Make context specific recommendations on ways to improve response strategy and programming to support and promote beneficiary safety, safeguarding, and AAP in responses.
• Act as the main reference point within the country for Protection Mainstreaming matters. Train staff involved in the design, implementation, and monitoring of projects on how to use the Protection Risk Assessment tool when needed.
• Identify the potential for and enhance Protection Mainstreaming efforts beyond Protection Risk Assessment within programs when possible.
• Support the completion of complementary AAP analysis/assessments, including, but not limited to stakeholder analysis, communication needs assessment, periodic community consultations.
• Support the implementation of gender analyses and gender assessments.

Project Implementation:

• Ensure that AAP data is collected routinely throughout the project cycle (not just at project mid and endpoints, enabling corrective action).
• Ensure tools and systems are in place for learning and decision making on the needs of vulnerable groups, including disaggregation of all data, development of mainstreamed and specific indicators, specific research questions, and targeted recommendations in reports.
• Provide technical feedback on the SAIP aspects of country reports, technical proposal narratives and corresponding budgets, focusing on the quality, relevance, and effectiveness of programs as they relate to beneficiary safety and accountability.

Community Based Feedback and Response Mechanism:

• • Develop and maintain local CBFRM, a systematic process to capture, monitor, resolve, and respond to feedback and complaints from crisis-affected communities.

• Collaborate with the M/E country lead on the implementation of methodologies to consult communities on their preferences based on the operational context.
• Design and oversee implementation of CBFRM channels with input from affected communities to ensure they are safe, include preferrable options, and are accessible to all (including women and men, boys and girls, older people, people living with disabilities, and other marginalized groups).
• Ensure feedback is received regularly from the field offices through various channels (feedback boxes, WhatsApp, email/phone hotline, help desks, etc.) and is entered promptly into the CBFRM database.
• Oversee the processing of all feedback/complaints and coordinate closely with program and senior management staff to ensure that beneficiary complaints and feedback are properly addressed.
• Conduct periodic compliance checks of CBFRM log and documents to ensure adherence to IMC procedures.
• Work with the Safeguarding and Management teams to develop Safeguarding specific language to be integrated into organizational communications with communities about safe, accountable, and inclusive programming, what to expect from the organization’s staff, and IMC’s Safeguarding Policy.

Data Management Systems:

• Contribute to the development and testing of IMC central CBFRM database software to improve processes related to data organization, analysis, and reporting.
• Facilitate CBFRM database troubleshooting and user requests.
• Conduct routine quality checks of CBFRM database entries to ensure timely and accurate recording of community feedback and complaints, re-educating subordinates as needed.
• Ensure central CBFRM database is maintained, and data is analyzed for trends and disseminating findings.
• Design relevant database for tracking and documenting AAP activities (e.g., trainings community sensitization and consultations).

Capacity Development and Training:

• Deliver basic and intermediate level training to staff (handling of feedback and complaints, information sharing, use of tools and core concepts as they pertain to SAIP and the CHS).
• Plan, manage, and deliver required CBFRM training to IMC staff and volunteers.
• Review and revise AAP training strategy to ensure building capacity of relevant country staff and integration of AAP best practices.

Management and Leadership:

• Supervise the Officer AP and/or Assistant AP and provide on-the-job coaching, constructive feedback, and mentorship to build their capacity; set performance goals and professional development plans with staff and conduct performance appraisals.
• Create and sustain a work environment of mutual respect where team members strive to achieve excellence.

Organizational Responsibilities:

Policy Adherence:

• Adhere to the Code of Conduct, maintain humanitarian principles and respect international humanitarian law.

Prevention of Sexual Exploitation and Abuse:

• Actively promote PSEA (Prevention of Sexual Exploitation and Abuse) standards within International Medical Corps and amongst beneficiaries served by International Medical Corps.

Compliance & Ethics:

• Promotes and encourages a culture of compliance and ethics throughout the International Medical Corps. As applicable to the position, maintains a clear understanding of International Medical Corps and donor compliance and ethics standards and adheres to those standards.  Conducts work with the highest level of integrity.

Safeguarding:

• It is all staff’s shared responsibility and obligation to safeguard and protect populations with whom we work, including adults who may be particularly vulnerable and children. This includes safeguarding from the following conduct by our staff or partners: sexual exploitation and abuse; exploitation, neglect, or abuse of children and adults at risk; and any form of trafficking in persons.

Qualifications:

• Typically, a bachelor’s degree in social sciences, public health, or international development, with experience or background in accountability to affected populations, protection mainstreaming, and/or safeguarding. Equivalent combination of relevant education and experience may be substituted as appropriate.
• 7+ years of applied experience with a humanitarian organization and/or working with refugees/IDPs in humanitarian settings, and 5+ years of work specific to AAP and/or protection mainstreaming.
• Understand key concepts and commitments regarding AAP, e.g., IASC CAAP, Core Humanitarian Standard (CHS), protection mainstreaming/protection risk assessments, and safeguarding.
• Knowledge of quality management and accountability initiatives, codes of conduct, principles and standards commonly used in the aid sector, in particular:
  • The International Medical Corps Movement and NGO Code of Conduct in Disaster Relief
  • The Sphere Project’s Humanitarian Charter and Protection Principles
  • The Minimum Standards for Age and Disability Inclusion in Humanitarian Action
  • The Minimum Standards for Child Protection in Humanitarian Action
  • The Secretary-General’s Bulletin on Special Measures for Protection from Sexual Exploitation and Abuse the International Red Cross Movement and NGO Code of Conduct in Disaster Relief
• Strong training facilitation/presentation skills and/or experience with carrying out community level information education communication (IEC) campaigns.
• Demonstrated knowledge of accountability mechanisms.

Experience:

Essential:

• 7+ years of applied experience with a humanitarian organization and/or working with refugees/IDPs in humanitarian settings, and 5+ years of work specific to AAP and/or protection mainstreaming.
• Understand key concepts and commitments regarding AAP, e.g., IASC CAAP, Core Humanitarian Standard (CHS), protection mainstreaming/protection risk assessments, and safeguarding.
• Knowledge of quality management and accountability initiatives, codes of conduct, principles and standards commonly used in the aid sector, in particular:
  • The International Red Cross Movement and NGO Code of Conduct in Disaster Relief
  • The Sphere Project’s Humanitarian Charter and Protection Principles
  • The Minimum Standards for Age and Disability Inclusion in Humanitarian Action
  • The Minimum Standards for Child Protection in Humanitarian Action
  • The Secretary-General’s Bulletin on Special Measures for Protection from Sexual Exploitation and Abuse the International Red Cross Movement and NGO Code of Conduct in Disaster Relief
• Strong training facilitation/presentation skills and/or experience with carrying out community level information education communication (IEC) campaigns.
• Demonstrated knowledge of accountability mechanisms.

Desirable:

• The candidate must be able to travel to all the targeted provinces.

Competency :

• Should be highly computer literate, with demonstrated experience with database development or management, and advanced skills in Microsoft Applications, including Word and Excel.
• Demonstrated analytical and writing skills with attention to detail.
• Excellent inter-personal, communication and listening skills, with ability to work with people from various groups and backgrounds.
• Self-driven and able to deliver results with minimum supervision.
• High-level English proficiency (Speaking – Reading – Writing).
• High-level proficiency in Dari and Pashto

Submission Guideline:

Dear Applicant,

International Medical Corps never asks job applicants for a fee, payment, or other monetary transaction. If you are asked for money in connection with this recruitment, please report to International Medical Corps at the website provided at the end of this document. 

Please note that:

• IMC commits to a fair and transparent recruitment procedure.
• IMC will conduct his recruitment on the base of need only.
• Only HR department will contact you during the recruitment process.
• IMC may keep data of your application for its pool of candidate and might propose you other position than the one you applied for based on your qualification.
• Only short-listed candidates whose application responds to the criteria will be contacted & local applicants from the same province are encouraged to apply and will be given priority.

To apply for this vacancy, please use the following link:

https://forms.gle/ZgBXVX4xFg4fHrX37

If the link above does not work by clicking on it, please copy and paste it in the browser address bar.

Make sure that you have Entered All Education, Work Experiences Details Completely, Accurate & at the end of the application you press Submit.

Preference will be given to local residence applicants.

Website for reporting misconduct: www.InternationalMedicalCorps.ethicspoint.com. Please do not submit your CV or application to this website, it will not be considered for review.

Equal Opportunities:

International Medical Corps is proud to provide equal employment opportunities to all employees and qualified applicants without regard to race, color, religion, sex, sexual orientation, national or ethnic origin, age, disability, or status as a veteran.

Misconduct Disclosure Scheme:

All offers of employment at International Medical Corps are subject to satisfactory references and background checks. The International Medical Corps participates in the Inter-Agency Misconduct Disclosure Scheme from the Steering Committee for Humanitarian Response (SCHR). In accordance with this, we will request information from an applicant’s previous employers about any findings of sexual exploitation, sexual abuse and/or sexual harassment during employment, or incidents under investigation when the applicant left employment. By submitting an application, the job applicant confirms his/her understanding of these recruitment procedures.

https://forms.gle/ZgBXVX4xFg4fHrX37