Post Date: Sep 29, 2024

Closing Date: Oct 05, 2024

Reference: Temp-CSP2024

Number of Vacancies: 3

Salary Range: As per company salary scale

Years of Experience: 1 year

Probation Period: 3 month

Contract Type: Contractor

Contract Duration: 6 month

Contract Extensible: Yes

Minimum Education: High School

Gender: Female

About MTN Afghanistan

MTN Afghanistan is the subsidiary company of MTN Group operating in 19 countries with a subscriber base of over 286 million. MTN provides GSM services in Afghanistan. We are looking for qualified and experienced candidates to fill the vacant position(s).

Job Summary

To carry out the customer service and sales tasks at MTN customer service pointsDuties & Responsibilities

To welcome the subscriber or prospective client and inquire about purpose of visit

Provide the subscriber or prospective client with requested and necessary information according to company policies and procedures

Undertakes services such as change of SIM cards, registration of prepaid lines etc for customers

Execute subscriber’s request according to company policies and procedures

Receive, filter and transfer subscriber’s complaints to the concerned person(s)

Educate subscribers and prospective clients with regards to the products and services offered by MTNA

Report any alarming complaint to the direct supervisor

Ensure appropriate preventive and corrective action to maintain standards of quality and subscriber or prospective client satisfaction

Perform any other task(s) assigned by the Supervisor

Job Requirements

Education:

12th graduate, Bachelor’s in business administration to be preferred

Experience:

1 – 2 years experience in customer care or sales

Training:

Introductory and intermediate telecoms training

Customer care training

Product knowledge

Teamwork and cooperation,

Customer focus

Negotiating

Microsoft word and Excel

Fluent in both local languages Pashto and Dari; and a good command of English

Able to deal effectively with a variety of personalities and situations requiring tact, judgment, and poise

Able to maintain confidentiality as related to subscribers data

Able to take initiatives

Good communication skills

Analytical skills

Knowledge of GSM technology and services

Understanding of the Afghan customer

Submission Guideline

Interested Afghan nationals can send their applications and resumes (with three valid references) by Oct 05, 2024.

Please mention the name of the position you are applying in your e-mail subject line.

Only the applications received from the individuals residing in the mentioned provinces who meet the requirements will be considered.

Applications received after the deadline and those, which do not meet the requirements mentioned above will not be considered.