Organization: Talk to Loop
Location: Remote | UK | Netherlands | Kenya
Grade: Mid level – Mid
Occupational Groups:
Safeguarding and Accountability
Closing Date: 2024-11-15
Global Sensitive Feedback Lead
Talk to Loop is looking for a Global Sensitive Feedback Lead.
Talk to Loop is a feedback and reporting mechanism driving inclusive community engagement, transparency and accountability for the efficacy of aid provision, disaster management, prevention and early warning, as well as for the safe reporting of SEA, GBV, fraud, corruption, and misconduct, among other things.
To understand what Talk to Loop is, our mission and our way of working please visit our resource page where you will find all the information you need on our unique approach. To get the details on the job opening and the application process, continue reading.
To apply, complete this application form.
Country: Global with support to Somalia, DRC, and others
Location: Remote, work from home in either: the UK, the Netherlands, Europe or Kenya. .
Salary: Approximately 40,000 euros, based on experience.
Job Type: Permanent, full-time, long term
Working Times/Zones: European and East African Time Zone
Travel Required: Up to 3 months per year
Start date: Immediate
*We encourage staff to use eco-friendly practices when working from home. For ideas on how to do this, please visit this site.
Management Responsibilities
Reports to: Global Loop Lead
Direct reports: N/A
Indirect relationships: Sensitive feedback moderators in the relevant countries, including Somalia, Close working relationship with the other Sensitive Feedback Leads, User Experience and Quality Assurance Lead and Digital Product Lead, among others.
Introducing Talk to Loop
Talk to Loop is on a mission to democratise feedback by revolutionising the way humanitarian, development and other stakeholders listen to, respond to and are accountable to local communities. Our platform provides a safe and accessible space for individuals to share their experiences and insights, as well as for raising sensitive concerns for assistance or accountability purposes.
Our platform is driving inclusive community engagement, transparency and accountability for the efficacy of aid provision, disaster management, prevention & early warning, as well as for the safe reporting of Sexual Exploitation and Abuse, Gender Based Violence, fraud, corruption, and misconduct, among other things.
Despite international calls for change, the voices of communities are often marginalised or not heard in decision-making processes. Talk to Loop seeks to be one part of a system trying to change that by democratising feedback, ensuring that every voice is heard and valued. By fostering collaboration, transparency, and inclusivity, we aim to support a more equitable and accountable aid system.
Talk to Loop operates across multiple channels, allowing individuals to provide feedback in their preferred language and format. Whether through text messages, voice messages, or social media platforms, we prioritise accessibility and user centred design. Sensitive feedback is handled with the utmost care and confidentiality, with secure referral pathways, managed by technical specialists, ensuring that individuals are protected from retribution or harm.
To understand what Talk to Loop is, our mission and our way of working please visit our resource page where you will find all the information you need on our unique approach.
Role Overview
As the Global Sensitive Feedback Lead at Loop, you will play a crucial role in upholding the safety and well-being of individuals who use our platform. Working within our Survivor-Centred approach, you will establish referral pathways, manage sensitive feedback referred for case management, ensure confidentiality, and provide necessary support and referrals. This role requires a deep understanding of international safeguarding practices, excellent communication skills, and the ability to collaborate effectively with diverse stakeholders in humanitarian and development settings.
The successful candidate will demonstrate a strong commitment to survivor-centred approaches, adherence to ethical standards, and the ability to navigate complex situations with compassion and professionalism.
Expected Tasks
Sensitive Feedback Management
Support in-country Sensitive Feedback Leads/Moderators to manage sensitive feedback referred by Loop Moderators, including, among others, allegations of fraud, corruption, sexual/gender-based violence, child protection issues, and other misconduct.
Ensure strict adherence to the Loop policies on confidentiality and anonymity of individuals involved, ensuring all team members are adhering to strict protocols to protect survivors’ identity and safety.
Follow up on the processing of each case, tracking key milestones through Loop’s Case Management tool.
Work closely with Loop Country Sensitive Leads/Moderators to manage referrals of cases to relevant assistance providers and organisations for allegations, ensuring appropriate follow-up and support.
Collaborate with international and national actors to advocate for improved outcomes for survivors, integrating with existing systems and structures as needed. This includes managing data safely to advocate for risk management, improved accountability and skills in response to learning from the sensitive reports coming into Loop.
Training and Capacity Building
Develop and deliver training programs to educate staff members (and others where relevant) on safeguarding practices, gender-based violence (GBV), Protection from Sexual Exploitation and Abuse (PSEA), and other related topics.
Ensure that all team members have a comprehensive understanding of best practices, protocols, and reporting mechanisms to handle sensitive feedback effectively and ethically.
Collaborate with internal stakeholders, external partners, and subject matter experts to tailor training materials to different organisation’s specific context, skills and needs.
Monitor and evaluate the effectiveness of training initiatives, providing ongoing support and guidance to staff members as needed to enhance their competence and confidence in handling sensitive issues and implementing effective presentations and training.
Compliance and Regulations
Demonstrate deep knowledge of international safeguarding practices, GDPR regulations, and other relevant data protection and confidentiality requirements.
Ensure compliance with Loop’s policies and procedures related to sensitive feedback management and case handling.
Advise the communications and fundraising teams, among others, on how to appropriately and safely represent the sensitive learning and information received to increase impact and meet the highest standards of protection.
Necessary Skills and Experience
Evidence of in-depth knowledge of international Safeguarding practices equivalent to a degree level in an international development-related discipline.
at least 5 years of field experience in two or more humanitarian or development settings, with a strong understanding of international development and humanitarian architecture.
Familiarity with data protection, confidentiality, and EU GDPR regulations.
Technical expertise in at least two of the following areas: Protection from Sexual Exploitation and Abuse (PSEA), Accountability to Affected Populations (AAP), Protection, Human rights, Child Protection, Gender-based violence/Victim assistance, staff misconduct and workplace investigations
Proficient and written and spoken English and French. Other languages such as Spanish, Arabic, Swahili etc will be beneficial.
Why choose Talk to Loop?
At Loop, we are all about feedback. We have high ambitions and are continually striving to get there, learning from all involved as we go. We are built on strong principles of Decentralised, Open and Transparent systems. We are exploring how to bring the changes we want to help create in the wider world into our charity.
If you want to be part of a globally dispersed team, thrive on change and learning, and believe in your core that we can do more if we listen and learn from others, then we would love to hear from you.
Our Commitment to Inclusion and Safeguarding
Loop is committed to creating an inclusive and safe working environment. As part of our safeguarding policy, all candidates will be required to undergo comprehensive background checks.
We highly encourage applications from diverse backgrounds as such unique experiences and perspectives are invaluable to our mission of shifting power and promoting local agency.
Loop is dedicated to ensuring that our team reflects the communities we serve and supports a culture of equity, inclusion, and respect.
Talk to Loop’s ability to help those in need relies on our staff’s professional and ethical conduct. During recruitment, we will ask if you have ever been accused, investigated, or disciplined for misconduct. We understand that allegations can be false, investigations may find no wrongdoing, and some issues may be minor. However, please be transparent about any such matters. Pre-employment checks will be required for the role. Loop is a member of the Misconduct Disclosure Scheme and will request references from former employers.
How to apply
Apply now!
If you’re passionate about making a meaningful impact and safely amplifying the voices of communities worldwide, we invite you to join us. Together, we can reimagine accountability, build trust, and create positive change that benefits everyone.
To apply, complete this application form, if you are shortlisted we will be in touch within three weeks.
If you should have any questions about this recruitment process you can reach as at amanda@talktoloop.org
If you are interested please send in your application quickly as this is an open recruitment, and we will close the recruitment process once we have found an outstanding leader.