ICT Associate
Qualifications of ICT Associate:
- Location: Afghanistan
- Vacancy No: N/A
- Salary: N/A
- Organization: UNV United Nations Volunteers
- Deadline: 10/27/2025
Brief details about ICT Associate:
About
Information about the organization that has offered the job:
Mission and objectives:
The fundamental mission of UNICEF is to promote the rights of every child, everywhere, in everything the organization does — in programs, in advocacy and in operations. The equity strategy, emphasizing the most disadvantaged and excluded children and families, translates this commitment to children’s rights into action. For UNICEF, equity means that all children have an opportunity to survive, develop and reach their full potential, without discrimination, bias or favoritism. To the degree that any child has an unequal chance in life — in its social, political, economic, civic and cultural dimensions — her or his rights are violated. There is growing evidence that investing in the health, education and protection of a society’s most disadvantaged citizens — addressing inequity — not only will give all children the opportunity to fulfil their potential but also will lead to sustained growth and stability of countries. This is why the focus on equity is so vital. It accelerates progress towards realizing the human rights of all children, which is the universal mandate of UNICEF, as outlined by the Convention on the Rights of the Child, while also supporting the equitable development of nations.
Context:
The ICT Unit plays a critical role in enabling secure, reliable, and efficient communication and technology services across all operational areas. As part of the Information and Communication Technology team, ICT Associates provide frontline support to ensure that digital infrastructure, network systems, and communication platforms are functioning optimally. This support is essential for maintaining business continuity, safeguarding mission-critical assets, and facilitating collaboration across departments and field offices. In the context of humanitarian and development operations, particularly in high-demand environments like Kabul, ICT Associates are instrumental in deploying and maintaining robust connectivity solutions, supporting secure communications, and ensuring that staff have access to the tools and systems needed to carry out their work effectively.
Task description:
General ICT / Office Support ICT Associates at this level perform a comprehensive range of technical and procedural activities to support ICT operations. Their role ensures effective communication with client departments, divisions, and offices, and facilitates the efficient delivery of support to other ICT personnel. Key Responsibilities and Activities: • Conferencing Support: o Set up, operate, and troubleshoot ICT and audiovisual equipment for meetings, conferences, and remote sessions as requested. • Inventory and Documentation Management: o Maintain up-to-date records of ICT assets, manuals, and technical documentation. This includes lifting, relocating, mounting, and storing equipment as needed. • Network and Telecom Infrastructure: o Assist in the installation, configuration, and maintenance of LAN/WAN networks, VSAT systems, and telecommunication lines. o Support the deployment and testing of network switches, routers, firewalls, and wireless access points. o Monitor mission-critical connectivity assets and ensure compliance with lifecycle management protocols. • Security Communications Systems: o Participate in the programming and configuration of secure communication systems, including radio networks, encrypted messaging platforms, and access control systems. o Conduct routine checks and updates to ensure system integrity and operational readiness. • Help Desk and Technical Support: o Diagnose and resolve Help Desk requests related to hardware, software, and enterprise applications. o Provide remote and on-site troubleshooting assistance to end-users. • Software and Hardware Maintenance: o Perform updates, patches, and preventive maintenance on ICT systems. o Ensure antivirus, endpoint protection, and backup systems are functioning optimally. • Additional Duties: o Carry out any other assignments as directed by the supervisor, including support for emergency ICT deployments and field operations.
Eligibility criteria
Age
18 – 80
Required experience
3 years
Nationality
Candidate must be a national or legal resident of the country of assignment.
Assignment requirements
Relevant experience
3 years
Languages
English, Level: Working knowledge, Required Dari, Level: Fluent, Desirable Pashto, Level: Fluent, Desirable
Required education level
Bachelor’s degree in Information Technology; Telecommunications, Computer Science.
Competencies and values
• Accountability • Adaptability and flexibility • Creativity • Judgement and decision-making • Planning and organising • Professionalism • Self-management
Skills and experience
• 3 years practical professional work experience in information technology, as well as systematic methods of troubleshooting and analytical problem solving, providing assistance to users on ICT products and services, and use of applications and diagnostic tools. Practical experience with various computer platforms and applications: operating systems, email and database systems, Microsoft Office product suites, Help Desk software, advanced PC/laptop/printer installation, configuration, troubleshooting and repairs. Work experience in providing ICT support to remote users is an asset. Work experience in emergencies. • Proven experience in: i. Installing, configuring, and maintaining computer networks (LAN/WAN, VSAT, wireless systems). ii. Supporting telecommunication systems, including radio networks and VoIP platforms. iii. Programming and configuring security communications systems (e.g., encrypted messaging, access control, secure radios). iv. Providing Help Desk support for hardware, software, and enterprise applications. v. Managing ICT inventory and lifecycle compliance for mission-critical assets. • Proficiency in troubleshooting and maintaining network devices such as routers, switches, firewalls, and wireless access points. • Familiarity with endpoint protection, backup systems, and software patching. • Ability to support conferencing and audiovisual setups, including remote collaboration tools. • Competence in documenting technical procedures and maintaining equipment manuals.
Area(s) of expertise
Development programmes, Information technology
Driving license
–
Other information
Volunteerism is understood as a wide range of activities undertaken of free will, for the general public good, for which monetary reward is not the principal motivating factor.
Living conditions and remarks
As this is a national UN Volunteer assignment, the UN Volunteer will be responsible for arranging his/her own housing and other living essentials. You can check full entitlements at the duty station at https://app.unv.org/calculator. The complete UN Volunteer Conditions of Service is available at https://explore.unv.org/cos.”
Inclusivity statement
United Nations Volunteers is an equal opportunity programme that welcomes applications from qualified professionals. We are committed to achieving diversity in terms of gender, care protected characteristics. As part of their adherence to the values of UNV, all UN Volunteers commit themselves to combat any form of discrimination, and to promoting respect for human rights and individual dignity, without distinction of a person’s race, sex, gender identity, religion, nationality, ethnic origin, sexual orientation, disability, pregnancy, age, language, social origin or other status.
Reasonable accommodation
UNICEF offers reasonable accommodation for UN Volunteers with disabilities. This may include, for example, accessible software, travel assistance for missions or personal attendants. We encourage you to disclose your disability during your application in case you need reasonable accommodation during the recruitment process and afterwards in your assignment.
Note on Covid-19 vaccination requirements
In addition to duty station-specific vaccine requirements, appointments are subject to confirmation of fully-vaccinated status against SARS-CoV-2 (Covid-19) with a World Health Organization (WHO)-endorsed vaccine, which must be met prior to taking up the appointment. It does not apply to UN Volunteers who will work remotely and are not expected to work on or visit UNICEF premises, programme delivery locations or directly interact with communities UNICEF works with, nor to travel to perform functions for UNICEF for the duration of their contracts.
Scam warning
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