Role and responsibilities

The purpose of the officer position is day to day implementation of the support functions responsibilities.

Generic responsibilities

• Ensure adherence with NRC policies, tools, handbooks and guidelines
• Implement delegated support function portfolio according to plan of action
• Prepare and develop status reports as required by management
• Ensure proper filing of documents
• Promote and share ideas for improvement of the support function

 Specific responsibilities  

• Ensure compliance with NRC policies and the local labour law in all procedures and processes
• Be a focal point person in the recruitment, contracting, induction and placement activities in Addis and support field offices in recruitment when needed
• Advice and support line manager in the recruitment and selection processes
• Ensure that all new staffs have filled ID forms and make sure every staff has the organisation ID card.
• Follow up the pension forms to be filled; have one copy for personal files; submit the forms to Pension Office; collect pension ID cards from this office; and give the ID card after getting signed by the respective staff
• Ensure that staff records are up to date and filed appropriately
• Prepare internship, incentive and casual staff contracts at Addis level
• Update the weekly recruitment tracking sheet and share to the concerned staff
• Ensure that incentive and casual staff records are up to date and filed appropriately
• Implement and train staff in NRC’s Incentive and Causal staff policies and procedures at the office

Competencies  

Competencies are important in order for the employee and the organisation to deliver desired results. They are relevant for all staff and are divided into the following two categories:

Professional competencies 

These are skills, knowledge and experience that are important for effective performance.

Generic professional competencies: 

• BA Degree in Human Resources Management/Management
• Minimum of 5 years of relevant work experience in Human Resources
• Experience from working as a Support Function Officer in a humanitarian/recovery context
• Previous experience from working in complex and volatile contexts
• Documented results related to the position’s responsibilities
• Good knowledge of English

Context/ Specific skills, knowledge and experience: 

• Understanding of the relevant laws and statutory requirements.
• Good communication and interpersonal skills
• Wide knowledge of the NGO operations and the dynamics of the humanitarian sector
• A strong administrative service orientation
• Keen sense of compliance with policy and procedure
• Good employer-employee contract negotiation skills
• Personal conflict resolution and problem solving skills
• Strong organizational and team working skills
• Good cultural awareness and sensitivity
• Basic employee counselling skills
• Highly confidential
• Good computer application skills in Microsoft Excel, Word, PowerPoint, database and network communications.

Behavioral competencies

• Handling insecure environment
• Planning and delivering results
• Empowering and building trust
• Communicating with impact and respect

The Norwegian Refugee Council (NRC) Geneva leads NRC’s representation with the IASC and UN agencies, and coordinates donor engagement with the UN and Swiss donors. NRC strives to assist and protect vulnerable and displaced people during crises, especially in situations of conflict. Established in 1946, NRC is an independent, humanitarian, non-profit, non-governmental organisation working in around 31 countries with approximately 14’000 staff. NRC employs a rights based approach, challenging those with responsibility to uphold the rights of displaced people set out within national and International Laws. NRC endeavors to secure the acceptance of local stakeholders for activities and is committed to the principles of humanity, neutrality, independence and impartiality.

NRC seeks to engage with all relevant actors in order to promote the full respect for the rights of displaced and vulnerable people; secure and maintain access for humanitarian operations and promote the achievement of durable solutions. NRC Geneva, with the Internal Displacement Monitoring Center (IDMC), are NRC’s primary presence in Geneva.