• Country: Kuala Lumpur, Malaysia
• No of vacancies: N/A
  
• Salary: N/A
• Organization: UNDP
• Gender: Both
• Deadline: 2024-01-20

Ensures administration and implementation of HR strategies and policies focusing on achievement of the following results:

• Full compliance of records and reports with UN rules, regulations, UNDP policies, procedures and strategies; effective implementation of the internal control framework.
• GSSU HR business processes mapping and elaboration of the content of internal Standard Operating Procedures (SOPs) in HR management in consultation with the direct supervisor and office management, control of workloads of the supervised staff.
• Provision of information to the management and staff on strategies, rules and regulation.

Provides HR services focusing on achievement of the following results:

Administer, certify and approve processing of Benefits and Entitlements in full compliance with Staff Regulations and Rules and Financial Accountability Framework and policies. The HRA has approval authority for non-discretionary decisions under the applicable staff rules and within the financial level of authority, to achieve the following results:

• Equity and transparency in the application of Staff Regulations and Rules and Holder policies.
• Client understanding and confidence in GSSC HR as a credible HR service administrator.
• A high-quality, timely and accurate service is provided to clients and partners.
• Accurate staff database for staff and talent management.

Payments / Expected Results:

Determine, verify and approve financial entitlements related to contracts, including hires, life and organization events, end of service, ongoing entitlements and salaries to achieve the following results:

• Accurate determination of financial entitlements of personnel transactions
• Timely processing and approving financial payments to support the staff policies.
• Increased efficiency as a result of reduction in recoveries, advances and other exceptional payments.
• Accurate processing of financial entitlements to correct UNDP and third-party funds.

Knowledge Management / Expected Results:

Recommend, create and maintain knowledge management prescriptive content for benefits and entitlements to achieve the following results:

• HR knowledge management system contains accurate and comprehensive coverage of Benefits and Entitlements matters.
• Staff are enabled and empowered through access to GSSC HR knowledge base.
• Full transparency of the administration of Benefits and Entitlements.
• Continuous learning and development for HR staff by keeping abreast with HR best practices.
• Conduct training courses on Benefits and Entitlements.

Streamlining Processes / Expected Results:

Identify areas for improving processes and HR policies and developing business requirements to maximize efficiency and simplify procedures, to achieve the following results:

• Recommendations for improved and new HR policies and guidelines.
• Streamline payment and entitlement procedures to deliver optimal client service.
• Enhance work efficiency through constant evaluation and analysis of HR processes.
• Reduce costs of GSSC HR operations and related costs to clients and partners.
• Reduced unnecessary paperwork and administrative processes.
• Provide input and support to further development of and implementation of self-service.

Ability to respond timely and appropriately with a sense of urgency, provide consistent solutions, and deliver timely and quality results and/or solutions to fulfil and understand the real customers’ needs.

Ability to anticipate client’s upcoming needs and concerns.

Employee Experience

Knowledge of theories and methods of creating holistic approaches around employee experience in the organization; 

knowledge of positive organizational psychology concepts and methods and ability to apply them in the design of the organizational strategies (e.g. determine barriers to the organization growth and employee productivity; design measures to examine workplace performance and job satisfaction; optimize the work environment to enhance employee experience; identify core personality traits that work best for specific roles and skills; research employee behaviours and trends)

• Secondary Education with a minimum of six (6) years of relevant experience, or Bachelor’s degree in Human Resources, Business or Public Administration with relevant experience of a minimum of three (3) years will be given due consideration.
• Specialized certification in HR is highly desirable.

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