Position:                                          ICT Technical Assistant

Grade:                                             4

Reports to:                                     Area Support Coordinator

Supervision of:                               n/a

Duty station:                                  Benghazi, Derna, Shahat, Libya

All NRC employees are expected to work in accordance with the organisation’s core values: dedication, innovation, inclusivity and accountability. These attitudes and believes shall guide our actions and relationships.

1. Role and responsibilities

The purpose of the Technical Assistant position is to assist in the day to day implementation of ICT (Information, Communication and Technology) functions responsibilities.

Generic responsibilities

1. Adhere to NRC ICT policies, tools, handbooks and guidelines
2. Assist with the implementation of the ICT function portfolio according to plan of action
3. Prepare and develop status reports as required by management
4. Ensure proper filing of documents
5. Promote and share ideas for improvement of the support function
6. Actively promote PSEA (Prevention of Sexual Exploitation and Abuse) standards & principles within NRC and amongst beneficiaries served by NRC.

Specific responsibilities 

These responsibilities shall be adapted to the particularities of the job location and context, phase of operation, strategic focus and type of programme intervention. This section shall be revised whenever a new employee is hired or the context changes significantly.

• Responsible of providing first level support to NRC staff, including but not limited to network, printers, computers software and hardware troubleshooting.
• Ensures effective coordination of ICT helpdesk functions and provide support to NRC Staff.
• Assist in roll out of new software or hardware to all devices.
• Maintain service contracts for phone networks, and asset registers for communications equipment, in coordination with the Logistics teams.
• Assure that all software on NRC equipment is licensed and keep record of licenses and support contracts to include notification of renewal timeframe to management.
• Conduct awareness sessions and ICT trainings when needed.

Critical interfaces

By interfaces, NRC means processes and projects that are interlinked with other departments/units or persons. Relevant interfaces for this position are:

• NRC Libya Staff
• MERO ICT Team
• Head Office ICT Team

Scale and scope of position

1. Competencies

Competencies are important in order for the employee and the organisation to deliver desired results. They are relevant for all staff and are divided into the following two categories: 

1. Professional competencies 

These are skills, knowledge and experience that are important for effective performance.

Generic professional competencies: 

•            Minimum 2 years’ experience working in a ICT Support Function in a humanitarian/recovery context

•            Previous experience from working in complex and volatile contexts

•            Documented results related to the position’s responsibilities

•            Fluency in English; reading, written and spoken English

Context/ Specific skills, knowledge and experience: 

•            Bachelor’s degree in IT or equivalent

•            Ability of keeping up to date with modern ICT trends

•            Good communication and interpersonal skills

•            Advance knowledge in Microsoft Office.

2. Behavioural competencies

• Build meaningful relations
• Empower people
• Act with integrity
• Deliver results

3. Performance Management

The employee will be accountable for and evaluated on the responsibilities and the competencies, based on NRC’s Performance Management Framework. The following documents will be used for performance reviews:

• The Job Description
• The Goals and Performance Plan
• The NRC Competency Framework