• Country: Geneva, Switzerland
• No of vacancies: N/A
  
• Salary: N/A 
• Organization: UNHCR
• Gender: Both
• Deadline: January 28, 2024

Duties and Responsibilities

The Assistant CRM Officer (Salesforce) – Platform Manager will serve as technical lead and product owner for specific Salesforce instances / projects. This includes:

Manage requirements and backlog
• Work with end users and business owners to define requirements and UAC (User Acceptance Criteria) for new developments or change requests related to the instance under their management
• Lead the work with the external consulting agency throughout the development cycle for the relevant instances and projects, including being part of the scrum team
• Decide with the team about roadmap and feature prioritization across projects
• Liaise with both management and individuals to deeply understand team needs, broader business processes, and key opportunities for greater efficiencies

Testing lead
• Liaise between the consulting agency and UNHCR’s testing team to submit and prioritize change requests, defining user stories and maintaining a backlog
• Coordinate the testing team
• Lead on testing throughout the different testing phases: functional, user acceptance, regression
• Test inbound and outbound integrations

Platform management and integrations
• Handle new unicorn installation/release updates on the relevant instances
• Develop and maintain relevant documentation for the instances they are managing
• Maintain and troubleshoot flows
• Manage integrations on the instances under their management, including understanding the on-platform solution using CDT
• Maintain Integrations via the middleware (Finance system, Exchange Rates and Planning system) as well as direct integrations with other platforms (Synergy Hub)

General
• General Salesforce support when support team is not available
• Engage and support in specific other projects

3. Essential Minimum Qualifications and Professional Experience Required

– University Degree in IT, Commerce, Economics, Business Administration, or Public Administration.
– At least one-year relevant experience with Undergraduate degree; or no experience with Graduate degree; or no experience with Doctorate degree
– Proven experience in developing Salesforce solutions for non-profits ideally in fundraising and engagement & relationship management
– Excellent business analysis, elicitation, and people skills
– Salesforce certification required (Salesforce administration as a minimum – Advanced Admin desired)
– Not-for-profit fundraising support, sales cycle, and opportunity management experience
– Customer relations and customer care experience
– Proven project management experience
– Strong IT skills are essential

4. Desirable competencies
– Exposure to management and change initiatives in an international, decentralized and/or multinational environment, with specific experience implementing at least one CRM or ERP solution.
– Practical experience with process mapping programmes.
– Ability to analyse problems in general and think creatively to propose appropriate solutions
– Commitment to live up to high ethical and professional standards. An outgoing personality and a team player with a service-oriented attitude.
– Good knowledge of UNHCR programmes, policies and activities.
– Basic knowledge of Salesforce developer principles

5. Language

– Fluency in English
– Second UN language is desirable

6. Location

– The role will be home-based in Europe

7. Travel

– Some international travel may be required.

APPLY NOW