Under the overall supervision of Senior Programme Manager and in direct supervision of ICT Development Specialist and in direct oversight of End User Computing Unit, the ICT Specialist, the ICT Specialist will be performing the following functions:

Summary of Key Functions  

1. Configuration Management
2. Operations Management
3. Support and Maintenance

1.      Configuration Management

• Design, implement, and support all aspects of the Software Library (collections, software, packages/applications, software updates, and operating systems deployment) as well as WSUS, ADK/WAIK, MDT, USMT.
• Troubleshoot client-agent issues for all policy and content distribution.
• Create custom reports and SQL queries.

2.      Operations Management

• Practice the structured Management Pack Lifecycle discipline.
• Deploy Management Packs.
• Troubleshoot and monitor Operations Manager infrastructure and misconfigured or malfunctioning issues and manage agent provisioning/de-provisioning.
• Test and document Operations Manager patches, service packs, creating and maintaining documentation to secure Management Pack content knowledge.

3.      Support and Maintenance

• Manage day-to-day design, installation, and post-installation sustainment activities.

4.      Performs other duties as may be reasonably required and in line with the incumbent’s scope of services above.

Expected Results:

The results of the work of the ICT Specialist impact directly on delivery of services that satisfy the requirements of the Server, Storage and Backup Unit as well as the performance of these services implemented in the OICT field missions and headquarters. It will also ensure proper processes and methodologies are followed and implemented according to the latest of the industry standards. The incumbent is responsible for ensuring activities for all global locations are in line with the overall business targets and UN policies, rules and regulations.