• Country: Baltimore, USA
• No of vacancies: N/A
  
• Salary: N/A 
• Organization: IRC
• Gender: Both
• Deadline: N/A

Major Responsibilities:

• Under the supervision of a licensed or accredited legal practitioner, provide clients with information about immigration benefits available through USCIS, work with clients to gather documents, and assist clients to complete applications.
• Respond to inquiries from clients regarding case status and submit inquiries on case status to USCIS and/or Department of State (DOS). 
• Process correspondence from USCIS and DOS, including notifying clients, assisting clients to prepare responses to notices or evidence requests as appropriate, and following up with relevant parties. 
• Maintain accurate and up-to-date physical and electronic files and detailed case notes, enter required data in a timely manner, meet all case reporting requirements within established timelines and standards, and assist in the completion of statistical, narrative, and financial reports. 
• Represent the IRC with clients, community members, and partners by receiving and returning phone calls and emails, scheduling appointments, supporting events (including group processing events), and conducting outreach for legal services.
• Maintain strict client confidentiality and observe all other ethical practices/obligations as outlined in IRC’s Immigration Program Policies Manual.
• Depending on the needs of the program and budget availability, and upon review of the Legal Services Technical Unit, may pursue Department of Justice accreditation by successfully completing all vital training.

Job Requirements: 

• Bachelor’s degree or relevant work experience
• Demonstrated success working and communicating effectively in a multi-cultural environment and with Limited English Proficient populations.
• Able to work effectively in a team environment, as well as take independent initiative.
• Excellent attention to detail and strong organizational skills
• Proficient in Microsoft Office applications (Word, Excel, Outlook) and comfortable utilizing online software and programs. 
• Excellent communication skills with proficiency in written and spoken English is required. 
• Proficiency in another language, such as Pashto, Dari, Arabic, Amharic, French or Spanish preferred but not required.
• Demonstrated dedication to immigrant rights, social justice, and/or human rights based on work experience, volunteer service, or educational activities. 

Preferred experience & skills: 

• Previous experience with immigration legal or social services is strongly preferred.
• Familiarity with immigration software and experience with data entry and management are a plus.
• Community-based outreach and/or work promoting immigrant rights experience is preferred. 

Working Environment: 

• Standard office environment with occasional opportunities to participate in community outreach and legal assistance events.
• May require occasional weekend and/or evening work.

Compensation: Posted pay ranges apply to US-based candidates. Ranges are based on various factors including the labor market, job type, internal equity, and budget.  Exact offers are calibrated by work location, individual candidate experience and skills relative to the defined job requirements.

Gender Equality: IRC is committed to narrowing the gender gap in leadership positions. We offer benefits that provide an enabling environment for women to participate in our workforce including parental leave, gender-sensitive security protocols and other supportive benefits and allowances.

Equal Opportunity Employer: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

US Benefits: The IRC offers a comprehensive and highly competitive set of benefits. All US employees are eligible for sick time, a 403b retirement savings plans: up to 4.5% immediately vested matching contribution, plus an 3-7% additional IRC contribution, and an Employee Assistance Program which is available to our staff and their families to support in times of crisis and mental health struggles.

In addition, full-time employees are eligible for 10 US paid holidays, 20-25 paid time off days, disability & life insurance, medical, dental, and vision insurance (employee contribution starting at $135, $7, and $5 per month respectively) and FSA for healthcare, childcare, and commuter costs. Part-time employees are eligible for a proportionate amount of paid time off. These additional benefits apply to employees who work at least 6 months within a 12 month time period. 

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