• Country: Dakar, Senegal
• No of vacancies: N/A
  
• Salary: N/A 
• Organization: WFP
• Gender: Both
• Deadline:  2024-02-16

PURPOSE OF THE INTERNSHIP:

The candidate will work under the supervision and guidance of BTO to support SCOPE infrastructure, end-user help desk and digital support services.

DATE / PLACE: Dakar – Diamniadio

Start ……… 2023, at the WFP Senegal country office (Dakar)

KEY RESPONSIBILITIES (non-exhaustive) :

• Help with the installation and configuration of users’ IT equipment (laptops, screens, etc.)
• Provide technical support for online meetings or seminars with software such as Teams and video conferencing equipment.
• Provide first level technical assistance to staff by receiving requests, processing and logging and escalation if necessary.
• Perform first level hardware and system maintenance tasks.
• Carry out periodic preventive maintenance on ICT equipment.
• Support the updating of ICT equipment inventory, files and other ICT documents.
• Provide IT support to users.
• Perform any other tasks requested by the IT Unit Manager.

MINIMUM QUALIFICATIONS AND EXPERIENCE:

Education

Be currently enrolled in a recognized university/training school and have completed at least two years of study of the bachelor’s degree; or have obtained a license in the last 6 months.

Be currently enrolled in a recognized university in a Master’s cycle 

Knowledge and skills:

• Ability to work independently and in a team
• Demonstrate intellectual curiosity
• Training and/or experience using computers, including word processing, spreadsheet and other software packages. Proficiency in Office 365 is an additional asset.
• Demonstrate tact and courtesy in accordance with the ethics of the institution
• Ability to work to deadlines and follow clear instructions. 
• Be of Senegalese nationality
• Applicants who have any of the following relationships to WFP staff members are not eligible: sons, daughters, brothers or sisters.

LANGUAGES :

Perfect command of French

Intermediate level in English

DELIVERABLES AT THE END OF THE INTERNSHIP

• Good general understanding of WFP’s overall operations and activities in the country of assignment

• Familiarity with humanitarian principles and processes

• Good communication, negotiation and coordination skills

• Good knowledge of work standards and policies of the assigned unit

TRAINING COMPONENTS/LEARNING ELEMENTS

Throughout their mission, PAM interns have access to a cutting-edge learning platform, WeLearn. Depending on opportunities and availability of funds, interns may participate in WFP workshops or seminars, as appropriate. Interns will ensure compliance with required course requirements in accordance with organizational guidelines:

• Mandatory PAM courses.
• Skills development Rule 70|20|10.
• Undertake a minimum of 3 technical courses in the respective field of work.

Other Job Requirements

• Interns receive a monthly stipend from WFP
• Internships must be carried out in person
• WFP is not responsible for living expenses, accommodation arrangements and related costs.
• Once you have been selected for an internship with PAM, please be prepared to provide your recent academic record, i.e. proof of enrollment or degree, as well as course transcripts. WFP will recognize the qualifications of applicants from recognized institutions that have been certified by relevant international or national authorities such as the United Nations Educational, Scientific and Cultural Organization (UNESCO) or Ministries of education.
• The duration of the internship is 6 months, full-time.
• The intern will have to read and write in both French and English.
• This is an internship and does not constitute a long-term work commitment.
• Most positions at WFP require min. 3 years of experience, the internship is therefore a step towards knowing the PAM for a future return.

Note: The intern will have a work position within the WFP office in Senegal

ESSENTIAL ORGANIZATIONAL SKILLS “MRPP”:

Motivation :

• Understands WFP’s Strategic Objectives.
• Approaches assigned tasks and responsibilities with a positive attitude
• Links individual tasks and responsibilities to unit goals and mission.

Partnership

• Helps the team collaborate with colleagues and WFP partners in the field to achieve common goals.
• Maintains professional and courteous relationships with other WFP employees and partners in the field.

Human ressources

• Seeks opportunities to develop and strengthen individual skills.
• Shows that he or she respects and understands diversity and cultural differences.
• Searches for and contacts colleagues or line managers likely to play the role of support.

Performance

• Evaluates the tasks and responsibilities assigned to him to find a way to be more efficient.
• Accurately monitors his work schedule and tasks completed in areas under his responsibility

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