- Country: Bangkok, Thailand
- No of vacancies: N/A
- Salary: N/A
- Organization: UNDP
- Gender: Both
- Deadline: 2024-02-12
Duties and Responsibilities:
Ensures implementation of ICT strategies and introduction/implementation of new technologies focusing on achievement of the following results:
- Compliance with corporate information management and technology standards, guidelines and procedures for the offices’ technology environment.
- Provision of inputs and elaboration of internal policies and procedures on the use of ICT. Elaboration of the content of internal Standard Operating Procedures in ICT in consultation with office management.
- Participate in development and update of the ICT annual plan.
- Provision of support to the use of Quantum (UNDP’s implemented system) functionality for improved business results and improved client services.
Ensures effective functioning of the Regional Hub and CO hardware and software packages focusing on the achievement of the following results:
- Provision of advice on maintenance of equipment and acquisition of hardware supplies, making routine repairs and change of hardware electronic components.
- Ensure implementation of corporate UNDP systems.
- Provision of inputs for development of new software packages for high impact results (e.g. office management system, electronic registry, etc) as required.
Ensures efficient networks administration focusing on achievement of the following results:
- Operation of network utility procedures defining network users and security attributes establishing directories, menus and drive-mappings, configuring network printers and providing user access. Ensure that the UNDP desktop and network resources are protected from malicious virus attacks and deploy countermeasures in the event of the attacks
- Trouble-shooting and monitoring of network problems.
- Response to user needs and questions regarding network access.
- Maintenance of up-to-date parameters of information for the network clients and electronic mail.
- Implementation of backup and restoration procedures for local drives. Maintenance of backup logs. Organization of off-site storage of backups.
- Maintenance of measures in place for business continuity and disaster recover processes and procedures including backup and restoration of both server and local storage facilities.
- Timely LAN Infrastructure and Internet connectivity upgrade to meet UNDP requirements.
Provides web management services focusing on achievement of the following results:
- Identification of the opportunities and ways of converting business processes into web-based systems to address the issues of efficiency (office management system, donor profile software, knowledge management systems).
- Creation and maintenance of the offices’ intranet ensuring that the content is updated and meets the requirements of UNDP.
Provides administrative support focusing on achievement of the following results:
- Provision of advice on and assistance in procurement of new equipment for the officesand projects, provision of technical specifications and information on best options in both local and international markets, review of quotations and bids.
- Maintenance of an up-to-date inventory of the software and hardware.
- Maintenance of the library of reference materials.
- Maintenance of the inventory and stock of supplies and spare parts in cooperation with the Procurement Unit.
Competencies:
Core competencies:
- Achieve Results: LEVEL 1: Plans and monitors own work, pays attention to details, delivers quality work by deadline.
- Think Innovatively: LEVEL 1: Open to creative ideas/known risks, is pragmatic problem solver, makes improvements.
- Learn Continuously: LEVEL 1: Open minded and curious, shares knowledge, learns from mistakes, asks for feedback.
- Adapt with Agility: LEVEL 1: Adapts to change, constructively handles ambiguity/uncertainty, is flexible.
- Act with Determination: LEVEL 1: Shows drive and motivation, able to deliver calmly in face of adversity, confident.
- Engage and Partner: LEVEL 1: Demonstrates compassion/understanding towards others, forms positive relationships.
- Enable Diversity and Inclusion: LEVEL 1: Appreciate/respect differences, aware of unconscious bias, confront discrimination.
Cross-Functional & Technical competencies;
Cross-Functional
- Results-based Management: Ability to manage programmes and projects with a focus at improved performance and demonstrable results
- Customer Satisfaction/Client Management: Ability to respond timely and appropriately with a sense of urgency, provide consistent solutions, and deliver timely and quality results and/or solutions to fulfil and understand the real customers’ needs. Provide inputs to the development of customer service strategy. Look for ways to add value beyond clients’ immediate requests. Ability to anticipate client’s upcoming needs and concerns.
- Digital Awareness and Literacy: Ability and inclination to rapidly adopt ne technologies, either through skillfully grasping their usage or through understanding their impact and empowering others to use them as needed
Information Management & Technology
- IT Research and Development: Regular following new technologies and technical trends, research the technologies that are applicable and beneficial to the organization and develop the systems
- Network, Communication and Infrastructure Management: Ability to develop/integrate/operate/manage IT network, communications, Cloud or on-premise infrastructure, and new technologies like IoT. Cisco CCIE CCNP or similar is desirable.
- IT Service Delivery & Operations: Ability to deliver the IT products and services to customers at the right level of Quality and Costs, taking into account user experience; ISO 20000 knowledge. ITIL certification or similar desirable.
- IT Continuity and Disaster Recovery: Ability to advise on IT continuity and disaster recovery. Knowledge of ISO 22301 an asset.
Required Skills and Experience:
Education:
- Secondary Education is required.
- University Degree in Computer Science and related fields is desirable, but it is not a requirement.
Experience:
- Min. years of relevant Work experience Minimum 7 years with Secondary School (or 4 years with Bachelor’s degree) , of relevant working experience including network administration and use of hardware/software, telecommunications facilities, telecommunication facilities, Video Conferencing systems, knowledge of database packages.
- Skills in managing computer network, computer hardware and operating systems.
- Experience in managing and facilitating telecommunication systems such as Video Conference systems, MS Teams, and Zoom is an advantage.
- Professional Certificates Microsoft Certified Professional (MCP) desirable, but not a requirement
Required Languages:
- English
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