• Country: Dana, USA
• No of vacancies: N/A
  
• Salary: N/A 
• Organization: IRC
• Gender: Both
• Deadline: N/A

Job Description

Under the supervision and the mentorship of the Case Management Supervisor, the Caseworker will conduct all steps of the case management process for an assigned number of survivors. With supervision from the Case Management Supervisor the WPE Caseworker will ensure survivors of GBV or women and girls at risk GBV are receiving individual case management support by conducting documentation, assessments, action plans, direct service provision, referrals and follow ups for cases. The Case worker manage cases in line with the GBV Sub- Cluster case management SOPs, adhere to standard documentation processes and regularly document agreed upon forms and update trackers to ensure a comprehensive record case.

Responsibilities:

•  Referrals from other agencies and community partners.
• Provide survivors centered case management services, including needs assessment, case plans, follow up, referrals, and counseling.
• Develop and implement individual case planning
• Ensure regular follow-up of the implementation of the case plan for each case.
• Directly work with other caseworkers and service providers on management of caseload and referrals
• Arrange case conferences for complex cases and ensure survivors receive multidisciplinary support
• Regularly follow up to ensure all services and action points listed in the case plan are carried out within agreed time frames. Ensure that progress is regularly reviewed.
•  Provide confidential referral based on the survivors centered approach to other service providers as part of case management; follow-up to ensure that all the cases adequately receiving needed support once referral has been made.
•  Always adhere to the GBV protection guiding principles.
• Submit annual case management reports
• Create and update service mapping on their coverage area.
• Receive cases referred from other service providers to provide case management as required.
• Ensure that data collection and storage respect data protection protocols and confidentiality principle.
• Communicate regularly with Case Management Supervisor for updates on achievements and challenges
• Supporting activities for regular project monitoring, process evaluation, and impact evaluation, as requested by the WPE Case Supervision Officer
• Contribute to the collection of information needed for M&E activities and progress towards indicators
• Prepare and submit weekly and monthly work plans in a timely manner and incorporate supervisor feedback as requested.
• Ensure that all relevant financial documentation is accurately completed and submitted, as required by IRC policies
• Coordinate with other IRC sectors staff, and communities, at field level
• Coordinate training and capacity-building as requested
• Other duties as assigned by the supervisor to enable and develop IRC programs

Qualifications

• At least 2 years of progressively responsible professional experience of GBV case management
• Technical diploma or bachelor’s degree in social work, social sciences, psychology, counseling, or another related diploma
• Demonstrated understanding of working with survivors
• Previous experience in an emergency or conflict-afflicted setting is required.

Demonstrated Skills and Competencies:

• A commitment to IRC’s mission, vision, values, and IRC Way – Professional Code of Conduct.
• Credible written, presentation and verbal communication skills; ability to convey information effectively and solid experience providing training and staff development
• Validated sense of professional discretion, integrity, and ability to handle complex situations diplomatically and to effective resolution.
• Excellent management and interpersonal skills and a solid ability to promote harmonious/cohesive teamwork, in a cross-cultural context.
• Validated ability to plan long-term, organize priorities and work under administrative and programmatic pressures with detail orientation and professional patience.
• Highly collaborative and resourceful; ability to establish positive working relationships with senior level management and all other partners to maximize cooperation and productivity.
• Analytical ability in creating effective solutions to complex matters while adhering to labor laws and internal policies.

Language/Travel:

• Arabic is required, while English is desired.
• Travel: Hizrah and Batbu  with expected field work in nearby towns and villages.    

Key Working Relationships:

Position Reports to:  WPE Case Supervision Officer
Position directly supervises: NA

Indirect Reporting (If applicable): WPE Senior Officer

Key Internal Contacts: IRC Departments inside of Syria (Supply Chain, ERD, Human Resources, M&E, etc.) and Protection

team members

Key External Contacts:  local authorities, community members and leaders, health services providers INGOs and other

local charities/actors working in protection and any other relevant sectors

Professional Standards: IRC staff must adhere to the values and principles outlined in IRC Way – Global Standards for Professional Conduct. These are Integrity, Service, Accountability and Equality. In accordance with these values, IRC operates and carries out policies on Beneficiary Protection from Exploitation and Abuse, Child Safeguarding, Anti-Workplace Harassment, Respect at Work Fiscal Integrity, and Anti-Retaliation.

Returning National Candidates: We strongly encourage national or returning national candidates to apply for this position. If you are a citizen of the Country in which this position is based and are currently located outside of your home country and possess over two years of international work experience, the Middle East Region has introduced an attractive remuneration package. The package includes competitive compensation, return flight to post, shipping allowance, temporary housing, and a relocation allowance. Certain restrictions may apply. IRC strives to attract, motivate and retain qualified national staff in our programs.

Accountability to Clients: IRC staff must adhere to the commitment of contributing to the sustainability and development of its (CR) Client Responsiveness Mechanisms, preserving the culture of prioritizing the needs of our clients and affected communities by systematically listening to their perspectives and using their feedback to make programmatic decisions and give them greater influence over program design and delivery.

Gender Equality: IRC is committed to narrowing the gender gap in leadership positions. We offer benefits that provide an enabling environment for women to participate in our workforce including parental leave, gender-sensitive security protocols and other supportive benefits and allowances.

Diversity and Inclusion: at IRC MENA, we are passionate about creating an inclusive workplace that promotes and values diversity. Organizations that are diverse in age, gender identity, race, sexual orientation, physical or mental ability, ethnicity, nationality, and perspective are validated to be better organizations. More importantly, creating a safe workspace environment where everyone, from any background, can do their best is the right thing to do. So, bring your whole self to work.

IRC is committed to creating a diverse, inclusive, respectful and safe work environment where all people are treated fairly, with dignity and respect. In keeping with our core values of Integrity, Service, Accountability and Equality, IRC strives to maintain a work environment built on mutual respect in which all individuals treat each other professionally, and free of bias, prejudice, and harassment. IRC expressly prohibits and will not tolerate discrimination, harassment, retaliation, or bullying of IRC Persons in any work setting. All IRC staff, wherever they are located, are accountable for creating an environment free of discrimination, harassment, bullying, and retaliation.

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