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HERRC Operations Manager, Asylum Reception and Case Management

United States

Opportunity Deadline

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Job Description

Fresh
  • Country: New York, USA
  • No of vacancies: N/A
  • Salary: N/A 
  • Organization: IRC
  • Gender: Both
  • Deadline: N/A

Major Responsibilities:

Supply Chain—SC

  • Serve as the project’s primary focal point for procurement, asset and inventory management, in-kind donations tracking and reporting, and warehousing in accordance with established organizational and donor requirements.
  • Lead the bidding process, including request for quotation process, request for proposal process, tender evaluation, and facilitating procurement committee functioning.
  • Manage relationships with suppliers and vendors.  Maintain up-to-date supplier and service provider records. 
  • Maintain asset register and inventory lists of purchased and donated items. 
  • Establish and manage inventory control for project equipment, stationery, and other consumables. 
  • In collaboration with the Program finance focal point, ensure inventories are reconciled with financial reports.

Safety & Security—S&S

  • In close coordination with the RSSD, supervise the Safety and Security Coordinator (SSC) on all S&S matters.
  • With SSC, conduct a Security Risk Assessment and develop a project-specific Security Management Plan and protocols for review and approval by the Project Director and RSSD.
  • Responsible for the implementation and maintenance of all project S&S documentation.
  • As needed, oversee the cascade HQ and/or office security warnings and advisories to staff, interns, and volunteers.
  • Report all S&S incidents involving covered persons in accordance with established protocols.
  • Coordinate immediate incident management, including filing police reports.
  • Build and maintain strong relationships with other S&S actors or stakeholders, including but not limited to community organizations and partners, authorities, security and rescue services, and property owners.

Information Technology—IT

  • Serve as the projects s primary focal point for IT and communications infrastructure, hardware and software matters.
  • Serve as a project focal point for Integra (IRC’s ERP System built on Microsoft Dynamics 365) including set up, access, training and support.
  • Educate staff about IT support resources, including appropriate channels for incident reporting.
  • Work with regional and HQ IT team to address any internet or telecommunications service disruptions, liaising with local internet and telecommunications service providers.
  • Ensure compliance with IT protocols, policies, and procedures including information security policy, IT procurement and asset management policy, acceptable use of IT resources policy, and new software procurement protocols.
  • Other duties as assigned.

Job Requirements:

  • At least five years of related professional experience, preferably with refugee services and in a non-profit or social service environment
  • Knowledge of NY state and NYC donor compliance regulations is a strong plus.

Education

  • Undergraduate degree in business, non-profit management, public administration, or related field preferred.

Demonstrated Skills and Competencies

  • Demonstrated ability to work with deadlines and lead multiple priorities in a fast-paced environment.
  • Demonstrated ability to promote an organizational culture that reflects IRC’s core values of service, accountability, integrity, and equality.  Ability to lead in a way that recognizes that IRC’s work is best accomplished through the true collaboration of individuals from many cultures with a great variety of skills and perspectives.
  • Ability to successfully and with utmost integrity and respect in a cross-cultural environment and with a limited English-speaking client population. 
  • Proven people management skills; demonstrated ability to deliver results and translate words into action. 
  • Superior organizational skills: ability to set priorities and effectively manage time. 
  • Strong communication skills, both written and verbal. 
  • Strong cross-cultural understanding.
  • Digital literacy, including MS Office. 
  • Experience with and ability to use ERP tools, specifically Microsoft Dynamics 365 F&O is preferred.

Language Skills

  • Fluency in written and spoken English. 
  • Bilingual ability is preferred in Spanish, French, Portuguese, Mandarin, Russian, Arabic, Turkish, Dari, Georgian, or other New York City refugee/immigrant languages.  

Working Environment

  • Regular on-site presence at the HERRCs, which are 24-hour/7-day facilities, where the IRC is expected to operate on a two-shift schedule. Flexible or hybrid work schedule available.

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