The Psychosocial Support Coordinator is responsible for supporting individual and organizational resilience through healthy, productive working environment, ensure providing NRC staff with the adequate and relevant medical and psychosocial support, ensure proper monitoring of work-related stress among NRC staff.

The role of the Psychosocial Support Coordinator extends to provide clinical support to NRC staff, NRC Human Resources and Health, Safety, and Security units in implementing its obligations in terms of health and well-being, with special focus on the mental health, and to provide trainings, awareness sessions, and related staff care services to staff to improve their capacity to recognize and manage work-related stress and coping with critical incidents

Specific responsibilities:

1. Serve as the focal point within NRC Palestine for the duty of care initiatives and activities .
2. Provide counselling, stress, and trauma management awareness and self-care sessions.
3. Develop related policies and procedures and ensure to liaise with regional and global offices for updates and minimum standards and requirements.
4. Source, research, negotiate terms and packages, and identify potential external providers in the field of psychosocial support and stress management.
5. Conduct periodic sessions with NRC staff providing a safe space for staff to highlight employee relations and staff care issues.
6. Provide ongoing individual or group psychosocial counselling support for field staff that provides staff with a confidential, safe, and supportive environment.
7. Responsible for establishing and training a staff care task force.
8. Plan and implement initiatives and processes that contribute to a high-performing department and organization.
9. Provide technical support and capacity building related to well-being and duty of care.
10. Establish, train, and monitor NRC’s peer support network.
11. Follow up on medical standards and procedures and ensure that NRC staff are well catered for.

 Professional Competencies:

These are skills, knowledge and experience that are important for effective performance.

1. Minimum of 5 years’ experience from working in the field of mental health and psychosocial support within an organization preferably in a humanitarian /recovery context.
2. Bachelor’s degree in clinical psychology related field. Master’s degree preferred.
3. Fluent in both spoken and written English and Arabic.
4. Proficient in Microsoft Office applications.
5. Documented results related to the position’s responsibilities including excellent presentation skills.
6. Experience in group and individual counseling.
7. Experience in designing and facilitating mental health psychological support and training.

What we Offer? 

You will be working in an international and diverse organization with a dynamic atmosphere.

You will receive support and opportunities to expand your skills and enhance your expertise.

You will be working in our Office in Jerusalem,

This position is Grade (07) Step (01). Salary & Benefits are based on Jerusalem Duty Station.

Reports to: HR and Admin Manager.

Recruiter: Judeh Hussein

Contract Duration: 12 months, renewable based on the need of position, fund and performance.

E-mail: PS.Recruitment@nrc.no

If you are interested to apply for this position, please check the full Job Description: 20240205_Psychosocial Support Coordinator-Final.docx

Applications are only accepted if submitted through NRC website.

Applications won’t be considered without a Resume and a Cover Letter in English. 

For more information about NRC’s work in Palestine, please check: factsheet_palestine_may2023.pdf (nrc.no)

NRC is an equal opportunities employer and aims to have staffing diversity in terms of age, gender, ethnicity, nationality and physical ability.