Receptionist – WHO jobs in India

• Location: New Delhi, India
• Vacancy No: N/A 
• Salary: N/A
• Organization: WHO
• Gender: Both
• Deadline:  2024-03-14

OBJECTIVES OF THE PROGRAMME

The Administrative Services Unit (ASU) provides collaborative, client-focused, quality and results-oriented administrative services to all staff primarily in the Regional Office (RO), but also in the eleven Country Offices within the South-East Asia Region. The aim is to provide efficient and reliable delivery of a comprehensive services in the area of security, building and office services, records and archives, travel and transportation, conference and logistics to staff in order to enable them to carry out their mandate at ease.

DESCRIPTION OF DUTIES

Under the direct supervision of Programme Operations Officer and overall guidance of the Administrative Services Officer, the incumbent will:1. Receive and screen visitors, directing them to the intended offices/units ensuring that the requisite security procedures are followed 2. Ensure that entry and exit of timings are recorded by outside visitors, keep a watch on the movement of any unauthorized person(s).3. Operate the telephone switchboard, provide routine information, connect the incoming calls to appropriate persons; assist in placing official STD/ISD/local calls on request; and maintains corresponding records for accounting purpose.4. Make note of changes and inform relevant staff responsible for updating SEAR and UN Telephone Directories.5. Leave appropriate instructions for security in-charges after regular office hours and brief them of any important urgent matter of concern.6. Receive, and channels incoming/outgoing deliveries and other material to the corresponding receiving units.7. Maintain file/record of items, such as furniture, equipment, etc taken in and out of SEARO premises against signed authorization (Gate Passes) and verity this information by physically inspecting their movement in coordination with security staff.8. Manage public information system. 9. Ensure reception area is well maintained in coordination with Building Management staff10. Assist in contacting staff during emergencies.11. Assist staff out of the building during emergency evacuations. 12. Any other jobs assigned by the supervisors.

REQUIRED QUALIFICATIONS

Education

Essential: Completion of secondary education
Desirable: –> Knowledge/training in use of Audio/ Sound system operations.–> Knowledge/training in use of fire detection and suppression systems.

Experience

Essential: One to two years’ experience as Receptionist-cum-telephone operator.
Desirable: Working experience in international organization is an asset

Skills

–> Good communication skills including voice modulation.–> Familiarity with the operation of electronic automatic switchboard–> Awareness of security measures in an international organization.–> Ability to remain patient, courteous, tactful and discreet in dealing with and/or screening visitors and phone calls, alert at all times for potential intrusions into the building.–> Computer knowledge for routine administrative work–> Ability to identify and remember faces and names and deal with people from different cultures

WHO Competencies

Teamwork
Respecting and promoting individual and cultural differences
Communication
Ensuring the effective use of resources
Producing results

Use of Language Skills

Essential:
Desirable:

REMUNERATION

WHO offers staff in the General Services category an attractive remuneration package, which for the above position includes an annual net base salary starting at INR 591,542 (subject to mandatory deductions for pension contributions and health insurance, as applicable) and 30 days of annual leave.

ADDITIONAL INFORMATION

• This vacancy notice may be used to fill other similar positions at the same grade level

• Only candidates under serious consideration will be contacted.

• A written test and/or an asynchronous video assessment may be used as a form of screening.

• In the event that your candidature is retained for an interview, you will be required to provide, in advance, a scanned copy of the degree(s)/diploma(s)/certificate(s) required for this position. WHO only considers higher educational qualifications obtained from an institution accredited/recognized in the World Higher Education Database (WHED), a list updated by the International Association of Universities (IAU)/United Nations Educational, Scientific and Cultural Organization (UNESCO). The list can be accessed through the link: http://www.whed.net/. Some professional certificates may not appear in the WHED and will require individual review.

• According to article 101, paragraph 3, of the Charter of the United Nations, the paramount consideration in the employment of the staff is the necessity of securing the highest standards of efficiency, competence, and integrity. Due regard will be paid to the importance of recruiting the staff on as wide a geographical basis as possible.

• Any appointment/extension of appointment is subject to WHO Staff Regulations, Staff Rules and Manual.

• The WHO is committed to creating a diverse and inclusive environment of mutual respect. The WHO recruits and employs staff regardless of disability status, sex, gender identity, sexual orientation, language, race, marital status, religious, cultural, ethnic and socio-economic backgrounds, or any other personal characteristics.

• The WHO is committed to achieving gender parity and geographical diversity in its staff. Women, persons with disabilities, and nationals of unrepresented and underrepresented Member States (

https://www.who.int/careers/diversity-equity-and-inclusion

) are strongly encouraged to apply.

• Persons with disabilities can request reasonable accommodations to enable participation in the recruitment process. Requests for reasonable accommodation should be sent through an email to

reasonableaccommodation@who.int

• An impeccable record for integrity and professional ethical standards is essential. WHO prides itself on a workforce that adheres to the highest ethical and professional standards and that is committed to put the WHO Values Charter into practice.

• WHO has zero tolerance towards sexual exploitation and abuse (SEA), sexual harassment and other types of abusive conduct (i.e., discrimination, abuse of authority and harassment). All members of the WHO workforce have a role to play in promoting a safe and respectful workplace and should report to WHO any actual or suspected cases of SEA, sexual harassment and other types of abusive conduct. To ensure that individuals with a substantiated history of SEA, sexual harassment or other types of abusive conduct are not hired by the Organization, WHO will conduct a background verification of final candidates.

• WHO has a smoke-free environment and does not recruit smokers or users of any form of tobacco.

• For information on WHO’s operations please visit: http://www.who.int.

• WHO also offers wide range of benefits to staff, including parental leave and attractive flexible work arrangements to help promote a healthy work-life balance and to allow all staff members to express and develop their talents fully.

• The statutory retirement age for staff appointments is 65 years. For external applicants, only those who are expected to complete the term of appointment will normally be considered.

• Please note that WHO’s contracts are conditional on members of the workforce confirming that they are vaccinated as required by WHO before undertaking a WHO assignment, except where a medical condition does not allow such vaccination, as certified by the WHO Staff Health and Wellbeing Services (SHW). The successful candidate will be asked to provide relevant evidence related to this condition. A copy of the updated vaccination card must be shared with WHO medical service in the medical clearance process. Please note that certain countries require proof of specific vaccinations for entry or exit. For example, official proof /certification of yellow fever vaccination is required to enter many countries. Country-specific vaccine recommendations can be found on the WHO international travel and Staff Health and Wellbeing website. For vaccination-related queries please directly contact SHW directly at shws@who.int.

• This post is subject to local recruitment and will be filled by persons recruited in the local commuting area of the duty station.

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