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ICT – WHO jobs in Kenya


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ICT – WHO jobs in Kenya

  • Location: Nairobi, Kenya
  • Vacancy No: N/A 
  • Salary: N/A
  • Organization: WHO
  • Gender: Both
  • Deadline: 2024-03-18


The Information and Technologies Management Unit (ITM) provides information and technologies management services to WHO programmes, including the Inter Country Support Team Offices (IST), and 47 WHO country offices in the African region. The Unit is also responsible for the formulation,implementation, and coordination of ICT strategies and policies in the region


Under the supervision of the Operations Officer, theInformation Technology Officer is responsible for the following duties:1. Manages and oversees information technology infrastructure services and projectmanagement of IT projects in the country office.2. Supervise and manage daily activities of the information technology team, ensuring service requests are attended to. 3. In coordination with UNON responsible for the installation, maintenance,configuration, administration, and reliable operation of the LAN/WAN network infrastructure in compliance with WHO standards. 4. Responsible for the maintenance, configuration, administration, and reliable operation of managedworkstation environment, datacentre server farm, and data storage areas withinthe country.5. Manage, support, and maintain collaborative tools,such as SharePoint and other online video conferencing platforms.6. Implement and ensureappropriate processes for data protection, backup, disaster recovery, and failoverprocedures are in place.7. Monitor server and communications infrastructure performance,including VSAT, Internet links and services and telephony systems. 8. Responsible for security/cybersecurity processesand procedures and ensure prompt remediation of discovered threats and vulnerabilities.9. Responsible for capacity and transition planning, and overall infrastructureperformance.10. Develop and maintain appropriate documentation andpolicies related to end-user support and the infrastructure. Provide internaltraining/support to staff on the use of computer hardware, software and ITrelated services/tools.11. Contribute to the preparations of budgets, workprograms, and spending plans related to information and communicationstechnology. 12. Collaborate with IT colleagues in the WHO RegionalOffice and other country offices as well as WHO HQ for regional and global IT projectsas and when necessary.13. Maintainthe IT assets inventory (hardware, software and licenses).14. Performs other duties as required.



Essential: University degree or equivalent training and/orexperience, in Computer Science, Electrical Engineering or any other relatedfield.
Desirable: PRINCE2, ITIL, Microsoft and CISCO Certifications willbe an asset.


Essential: At least 5 years of experience in theimplementation, administration, and maintenance ofworkstations, servers and network infrastructure, end-user support and projectmanagement.
Desirable: Experience in project management as well assolid knowledge of technology trends for effective user and ICT infrastructural support.


Strong knowledge in LAN/WANarchitecture, configuration, and administration. Practical knowledge and administration ofMicrosoft Windows server and workstation operating systems, active directory,and associated components, end-point detection and response systems, backupsoftware applications.Practical knowledge and understanding knowledgeof virtualization, Hyper-V, VMWare, or equivalent.Practical knowledge and understanding of CISCOswitches, routers, active devices, and software.Knowledge in implementation and managing IT security/cybersecurity systems and tools. Good analytical and problem-solving skills beintuitive with a high sense of responsibility towards achieving results in atimely manner.Demonstrated ability to write technical documentation and use various project management methodologiesAbility to work wellin a team setting and under pressure.

WHO Competencies

Respecting and promoting individual and cultural differences
Producing results
Moving forward in a changing environment

Use of Language Skills

Essential: Expert knowledge of English.


WHO salaries for staff in the Professional category are calculated in US dollars. The remuneration for the above position comprises an annual base salary starting at USD 50,377 (subject to mandatory deductions for pension contributions and health insurance, as applicable), a variable post adjustment, which reflects the cost of living in a particular duty station, and currently amounts to USD 1738 per month for the duty station indicated above. Other benefits include 30 days of annual leave, allowances for dependent family members, home leave, and an education grant for dependent children.


  • This vacancy notice may be used to fill other similar positions at the same grade level
  • Only candidates under serious consideration will be contacted.
  • A written test and/or an asynchronous video assessment may be used as a form of screening.
  • In the event that your candidature is retained for an interview, you will be required to provide, in advance, a scanned copy of the degree(s)/diploma(s)/certificate(s) required for this position. WHO only considers higher educational qualifications obtained from an institution accredited/recognized in the World Higher Education Database (WHED), a list updated by the International Association of Universities (IAU)/United Nations Educational, Scientific and Cultural Organization (UNESCO). The list can be accessed through the link: http://www.whed.net/. Some professional certificates may not appear in the WHED and will require individual review.
  • According to article 101, paragraph 3, of the Charter of the United Nations, the paramount consideration in the employment of the staff is the necessity of securing the highest standards of efficiency, competence, and integrity. Due regard will be paid to the importance of recruiting the staff on as wide a geographical basis as possible.
  • Any appointment/extension of appointment is subject to WHO Staff Regulations, Staff Rules and Manual.
  • Staff members in other duty stations are encouraged to apply.
  • The WHO is committed to creating a diverse and inclusive environment of mutual respect. The WHO recruits and employs staff regardless of disability status, sex, gender identity, sexual orientation, language, race, marital status, religious, cultural, ethnic and socio-economic backgrounds, or any other personal characteristics.
    • The WHO is committed to achieving gender parity and geographical diversity in its staff. Women, persons with disabilities, and nationals of unrepresented and underrepresented Member States (


    ) are strongly encouraged to apply.
    • Persons with disabilities can request reasonable accommodations to enable participation in the recruitment process. Requests for reasonable accommodation should be sent through an email to


  • An impeccable record for integrity and professional ethical standards is essential. WHO prides itself on a workforce that adheres to the highest ethical and professional standards and that is committed to put the WHO Values Charter into practice.
  • WHO has zero tolerance towards sexual exploitation and abuse (SEA), sexual harassment and other types of abusive conduct (i.e., discrimination, abuse of authority and harassment). All members of the WHO workforce have a role to play in promoting a safe and respectful workplace and should report to WHO any actual or suspected cases of SEA, sexual harassment and other types of abusive conduct. To ensure that individuals with a substantiated history of SEA, sexual harassment or other types of abusive conduct are not hired by the Organization, WHO will conduct a background verification of final candidates.
  • Mobility is a condition of international professional employment with WHO and an underlying premise of the international civil service. Candidates appointed to an international post with WHO are subject to mobility and may be assigned to any activity or duty station of the Organization throughout the world.
  • WHO also offers wide range of benefits to staff, including parental leave and attractive flexible work arrangements to help promote a healthy work-life balance and to allow all staff members to express and develop their talents fully.
  • The statutory retirement age for staff appointments is 65 years. For external applicants, only those who are expected to complete the term of appointment will normally be considered.
  • Please note that WHO’s contracts are conditional on members of the workforce confirming that they are vaccinated as required by WHO before undertaking a WHO assignment, except where a medical condition does not allow such vaccination, as certified by the WHO Staff Health and Wellbeing Services (SHW). The successful candidate will be asked to provide relevant evidence related to this condition. A copy of the updated vaccination card must be shared with WHO medical service in the medical clearance process. Please note that certain countries require proof of specific vaccinations for entry or exit. For example, official proof /certification of yellow fever vaccination is required to enter many countries. Country-specific vaccine recommendations can be found on the WHO international travel and Staff Health and Wellbeing website. For vaccination-related queries please directly contact SHW directly at shws@who.int.
  • WHO has a smoke-free environment and does not recruit smokers or users of any form of tobacco.
  • *For WHO General Service staff who do not meet the minimum educational qualifications, please see e-Manual III.4.1, para 220.
  • In case the website does not display properly, please retry by: (i) checking that you have the latest version of the browser installed (Chrome, Edge or Firefox); (ii) clearing your browser history and opening the site in a new browser (not a new tab within the same browser); or (iii) retry accessing the website using Mozilla Firefox browser or using another device. Click this link for detailed guidance on completing job applications: Instructions for candidates


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