Scope of Work 

Institutional Arrangement

Under the overall guidance of the Operations Manager and daily supervision of UN House Associate, the UN House Receptionist provides telephone communication and general reception and information services ensuring high quality and accuracy of work. The UN House Receptionist promotes a client, quality and results-oriented approach.

Competencies

Core

• Achieve Results: LEVEL 1: Plans and monitors own work, pays attention to details, delivers quality work by deadline
• Think Innovatively: LEVEL 1: Open to creative ideas/known risks, is pragmatic problem solver, makes improvements
• Learn Continuously: LEVEL 1: Open minded and curious, shares knowledge, learns from mistakes, asks for feedback
• Adapt with Agility: LEVEL 1: Adapts to change, constructively handles ambiguity/uncertainty, is flexible
• Act with Determination: LEVEL 1: Shows drive and motivation, able to deliver calmly in face of adversity, confident
• Engage and Partner: LEVEL 1: Demonstrates compassion/understanding towards others, forms positive relationships
• Enable Diversity and Inclusion: LEVEL 1: Appreciate/respect differences, aware of unconscious bias, confront discrimination

Cross-Functional & Technical competencies 

Business Management  – Communication: 

• Ability to communicate in a clear, concise and unambiguous manner both through written and verbal communication; to tailor messages and choose communication methods depending on the audience.
• Ability to manage communications internally and externally, through media, social media and other appropriate channels

Administration & Operations – Registry & correspondence management:

• Ability to collect, register, maintain and deliver mail and UNDP pouch;
• Ability to manage archives

Events management (including retreats, trainings and meetings):   

• Ability to manage events, including venue identification, accommodation, logistics, catering, transportation, and cash disbursements, etc.

Procurement  – Procurement Management:

• The ability to acquire goods, services or works from an outside external source

Minimum Qualifications of the Successful NPSA:

• Min. Academic Education: Secondary education. A first university degree (Bachelor´s degree), preferably in the field of linguistics or international relations or other relevant fields will be given due consideration, but is not a requirement.
• Min. years of relevant Work experience: 4 years (with secondary education) or 1 year (with Bachelor’s Degree holders) of relevant experience in the area of receptionist/secretarial or administrative support. Relevant work experience in international organizations is an asset.
• Required skills: Experience in the usage of computers and office software packages (MS Word, Excel, etc.) is a must. 
• Other skills and competencies: Solid experience in managing databases, documents, and correspondence; experience in translating and interpreting; solid experience in operating and managing telephone switchboards.
• Required Language(s) (at working level): Fluency in Russian and English. Knowledge of Kyrgyz is a strong asset
• Professional Certificates   n/a