| CTG overview |
CTG staff and support humanitarian projects in fragile and conflict-affected countries around the world, providing a rapid and cost-effective service for development and humanitarian missions. With past performance in 17 countries – from the Middle East, Africa, Europe, and Asia, we have placed more than 20,000 staff all over the world since operations began in 2006.
CTG recruits, deploys and manages the right people with the right skills to implement humanitarian and development projects, from cleaners to obstetricians, and mechanics to infection specialists, we’re skilled in emergency response to crises such as the Ebola outbreak in West Africa. Key to successful project delivery is the ability to mobilise at speed; CTG can source and deploy anyone, anywhere, in less than 2 weeks and have done so in 48 hours on a number of occasions.
Through our efficient and agile HR, logistical and operational services, CTG saves multilateral organisations time and money. We handle all our clients’ HR related issues, so they are free to focus on their core services.
Visit www.ctg.org to find out more |
| Overview of position |
The contracted personnel will be required to maintain & ensure maximum uptime of all video conferencing units & ready to be used anytime. Including small satellite based communication equipment for voice & data. |
| Role objectives |
- Installation & maintenance of satellite based communication equipment for voice / data of different providers like NERA, Thrane & Thrane, Hughes, Thuraya etc.
- Installation & maintenance of mini satellite docking stations & repeaters for vehicle & office as per the requirement.
- Installation, coordination, setup & configuration of audio / video conferencing system.
- Installation, maintenance & setup of Cisco & other video conference devices like Cisco DX – 80, Cisco Spark Board, Cisco MX – 300, Cisco Room 55, Cisco Room 70, Cisco Room 55 Pro Cisco Room 75 Pro etc.
- Providing technical guidance & monitoring of all conference equipment remotely including their software updates & fault diagnosis.
- Monitoring, scheduling & organizing day to day video conference meeting using different meeting platforms like Electronic Booking Management System (EBMS), Microsoft Teams, Zoom & Cisco Webex.
- Installation & integration of different audio system with latest tech system like Danis Interpreter system, public addressing system & different microphones.
- Providing technical support for different event indoor or outdoor like UN organized tournament, interconnect with civil society etc. with multiple sound system & projectors.
- Integration of multiple sound system with different user support conference meeting.
- Providing technical support for high level management meeting including different country high official meeting by assisting interconnection & on the spot technical support.
- Organizing & providing technical support for live event using different platform for high level town hall meetings including all remote locations.
- Configuration, testing & repair of satellite phone (Thuraya, Iridium), GPS & GSM mobile / smartphone.
- Impart training & support of special equipment to the end users deployed at remote field location.
- Providing customer support service for user complaints & carry out other technical duties under the direction of section supervisor.
- Provide product specific training whenever required.
- Be on call & provide 24 x 7 support to troubleshoot issues or problems when required especially during crisis & emergency situations.
- Perform any other ICT duties & tasks as assigned by the supervisor.
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| Project reporting |
The Network Equipment Support / Video Conferencing unit will be working under the direct supervision of the Video Conferencing Unit Supervisor in UNMISS, Republic of South Sudan. |
| Key competencies |
Standard:
- Degree or diploma in electronic, electrical, computer engineering, computer science, information technology, or other related field.
- Must have at least 3 years of working experience relating to the required technical knowledge written above.
- Computer literate with proficiency in MS Office Suite specially Microsoft Teams & others.
- Must have a national driver’s license & able to drive a light motor vehicle with manual transmission.
- Must be fluent in English, both written & oral.
Advanced:
- Degree or diploma in electronic, electrical, computer engineering, computer science, information technology, or other related field.
- Must have at least 5 years of working experience relating to the required technical knowledge written above.
- ITIL Foundation & Comptia Security+ certifications are desirable.
- Computer literate with proficiency in MS Office Suite specially Microsoft Teams & others.
- Experience in South Sudan is desirable.
- Must have a national driver’s license & able to drive a light motor vehicle with manual transmission.
- Must be fluent in English, both written & oral.
Expert:
- Degree or diploma in electronic, electrical, computer engineering, computer science, information technology, or other related field.
- Must have at least 8 years of working experience relating to the required technical knowledge written above.
- ITIL Foundation or Comptia Security+ certifications is required.
- Computer literate with proficiency in MS Office Suite specially Microsoft Teams & others.
- Experience in South Sudan is desirable.
- Must have a national driver’s license & able to drive a light motor vehicle with manual transmission.
- Must be fluent in English, both written & oral.
Required competencies:
- Excellent client orientation skills with attention to technical details.
- Strong communication & organizational skills.
- Detail oriented planning & high degree of accuracy & safety.
- Works collaboratively with & supports colleagues / clients to achieve common goals.
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| Team management |
This role has no team management responsibility. |
| Further information |
Qualified female candidates are encouraged to apply for this role. |