• Country: USA
• Vacancies No: N/A
  
• Salary: N/A 
• No of Jobs: N/A
  
• Education: Bachelor’s degree
• Experience: 2 years
  
• Gender: Both

Major Responsibilities:

Outreach and Employer Partnership Cultivation

• Work with Employer Engagement Coordinator to identify employer partners, deliver tailored cultural and workforce adjustment orientations, secure MoUs, assess needs and develop workplace-based training plans.

Client Enrollment, Skills Training, and Technical Assistance

• Conduct intake and enrollment with refugee employees in coordination with employer partners.
• Implement technical assessments to identify client strengths, weaknesses, and competencies.
• Assist clients to enter and complete soft-skills and VESL training.
• Manage a client caseload by providing one-on-one support, including service planning, goal setting, resource mapping, and continuous follow-up.
• Support development of training plans and skills training development.

Service Documentation

• Collate enrollment data and ensure detailed case noting with individual clients.
• Use internal databases as assigned to track client services, outcomes, and metrics.
• Document client participation and progress, adhering to grant requirements, and regularly collecting success stories.
• Engage with and, as necessary, develop supportive tracking systems for auxiliary information.
• Comply with all financial and budget-related mechanisms and processes.

Other Responsibilities

• Participate in all program meetings, staff development activities, and fully engage as a member of the team.
• Comply with all policies, procedures, and protocols of the agency.
• Other related duties as assigned.

Key Working Relationships:

Position reports to: Employer Engagement Coordinator

Position directly supervises: Interns and volunteers

Internal and/or external contacts: Coordinates regularly with Employment team and local partners

Job Requirements:

Education:

• Minimum GED or equivalent. Bachelor’s degree or equivalent is a plus

Work Experience:

• At least 2 years’ experience working in employment and workforce programs required
• At least 2 years’ experience with client counseling, case management, or coaching strongly            preferred
• Experience with higher education, including community colleges, adult schools, and technical       training providers is a plus     

Demonstrated Skills and Competencies:

• Multi-cultural experience and demonstrated ability to communicate well with people of varied backgrounds required
• Ability to effectively set service expectations and coach clients towards shared goals
• Excellent written and verbal communication skills, including public speaking and presentation creation
• Strong interpersonal skills for effective networking and influence. Proven ability to foster and manage client and employer relationships
• Proven ability to take initiative, creatively problem solve and collaborate in a fast-paced work environment
• Demonstrated experience in system development, case management, and/or sales and marketing
• Excellent organizational skills with the ability to track and follow up on dynamic information
• Ability to work efficiently across a team to reach specific measured outcomes
• Proficiency in Microsoft Office Suite required
• Experience using data and fiscal tracking systems strongly preferred
• Flexible availability necessary

Language Skills:

• Proficiency in Dari, Farsi, Pashto, or Arabic is a plus

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