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Employer Engagement Specialist

United States

Opportunity Deadline

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Job Description

United States
  • Country: USA
  • Vacancies No: N/A
  • Salary: N/A 
  • No of Jobs: N/A
  • Education: Bachelor’s degree
  • Experience: 2 years
  • Gender: Both

Major Responsibilities:

Outreach and Employer Partnership Cultivation

  • Work with Employer Engagement Coordinator to identify employer partners, deliver tailored cultural and workforce adjustment orientations, secure MoUs, assess needs and develop workplace-based training plans.

Client Enrollment, Skills Training, and Technical Assistance

  • Conduct intake and enrollment with refugee employees in coordination with employer partners.
  • Implement technical assessments to identify client strengths, weaknesses, and competencies.
  • Assist clients to enter and complete soft-skills and VESL training.
  • Manage a client caseload by providing one-on-one support, including service planning, goal setting, resource mapping, and continuous follow-up.
  • Support development of training plans and skills training development.

Service Documentation

  • Collate enrollment data and ensure detailed case noting with individual clients.
  • Use internal databases as assigned to track client services, outcomes, and metrics.
  • Document client participation and progress, adhering to grant requirements, and regularly collecting success stories.
  • Engage with and, as necessary, develop supportive tracking systems for auxiliary information.
  • Comply with all financial and budget-related mechanisms and processes.

Other Responsibilities

  • Participate in all program meetings, staff development activities, and fully engage as a member of the team.
  • Comply with all policies, procedures, and protocols of the agency.
  • Other related duties as assigned.

Key Working Relationships:

Position reports to: Employer Engagement Coordinator

Position directly supervises: Interns and volunteers

Internal and/or external contacts: Coordinates regularly with Employment team and local partners

Job Requirements:


  • Minimum GED or equivalent. Bachelor’s degree or equivalent is a plus

Work Experience:

  • At least 2 years’ experience working in employment and workforce programs required
  • At least 2 years’ experience with client counseling, case management, or coaching strongly            preferred
  • Experience with higher education, including community colleges, adult schools, and technical       training providers is a plus     

Demonstrated Skills and Competencies:

  • Multi-cultural experience and demonstrated ability to communicate well with people of varied backgrounds required
  • Ability to effectively set service expectations and coach clients towards shared goals
  • Excellent written and verbal communication skills, including public speaking and presentation creation
  • Strong interpersonal skills for effective networking and influence. Proven ability to foster and manage client and employer relationships
  • Proven ability to take initiative, creatively problem solve and collaborate in a fast-paced work environment
  • Demonstrated experience in system development, case management, and/or sales and marketing
  • Excellent organizational skills with the ability to track and follow up on dynamic information
  • Ability to work efficiently across a team to reach specific measured outcomes
  • Proficiency in Microsoft Office Suite required
  • Experience using data and fiscal tracking systems strongly preferred
  • Flexible availability necessary

Language Skills:

  • Proficiency in Dari, Farsi, Pashto, or Arabic is a plus


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