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Intensive Case Management Caseworker

United States

Opportunity Deadline

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Job Description

Fresh
United States
  • Country: USA
  • Vacancies No: N/A
  • Salary: N/A
  • Organization: IRC
  • Gender: Both 
  • Deadline: N/A

Major Responsibilities:

Responsibilities include, but are not limited to:

  • Determine client eligibility for ICM programming and conduct intake assessments, review program expectations, outcomes, and confidentiality with each potential client.
  • Develop individualized, SMART Self-sufficiency plans for each client enrolled in the ICM program.
  • Evaluate client progress every six months during active program enrollment to determine the client’s progress towards goals and work with the client to identify new needs and actions needed.
  • Assist clients in navigating healthcare and social service systems, which may include helping clients apply for benefits and attend and schedule appointments.
  • Conduct community outreach and maintain a strong network of service providers that meet client needs. The ICM caseworker may also be expected to maintain a strong relationship with local and state level refugee coordinators and health coordinators to ensure client needs are met.
  • Provide clients with extended orientation on a variety of topics such as women’s health, navigating transportation systems, and navigating physical healthcare systems at the local level.
  • Respond to client crises, with guidance from supervisor as needed.
  • Assist clients with requesting financial assistance when applicable and track the received financial assistance within case files.
  • Maintain up-to-date documentation in client’s case file to ensure services are properly documented throughout the client’s service period; document all services provided in IRC’s database, Efforts to Outcomes (ETO).
  • Attend relevant trainings and meetings at the local and national level.
  • May train and lead the activities of volunteers and interns.
  • Other duties as assigned.

Key Working Relationships:

Position Reports to: Intensive Case Management Coordinator

Job Requirements:

Education: Bachelor’s degree in social work, public health, or related field of study preferred.

Work Experience:

Minimum of 1-2 years of case management experience with similar populations and/or client needs required.

Demonstrated Skills & Competencies:

  • Strong relationship building, diplomacy, and networking skills; ability to effectively build internal and external relationships.
  • Demonstrated success working and communicating effectively in a multi-cultural environment.
  • Self-starter with excellent problem-solving skills combined with the proven ability to prioritize and manage time effectively.
  • Attention to detail and accuracy in work product.
  • Fluent in English required, both spoken and written; proficiency in language(s) spoken by client group preferred.
  • Proficient in Microsoft Office applications (Word, Excel, Outlook); ability to use the internet and other digital tools for data entry, research, and problem-solving purposes.
  • Valid driver’s license and access to a personal, insured vehicle.

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