1. Role and responsibilities

The ICT Team Leader is responsible for the smooth management of the computer systems and networks of an organization and provide effective and efficient support on day to day basis to users of the network and systems, installing and configuring computer systems, diagnosing hardware and software faults and solve technical and applications problems. This is role is responsible for enforcing the ICT policies and roll out of new ICT products and policies, training of staff and monitoring and upgrading of IT infrastructure. This role will also support the improvement of the Document Management and Filing systems and routines and ensure that all relevant staff members are sufficiently trained and utilizing the relevant Document Management and Filing System effetely.

Generic responsibilities:

1. Adhere to NRC policies, tools, handbooks and guidelines
2. Assist with the implementation of the support function portfolio according to plan of action
3. Prepare and develop status reports as required by management
4. Ensure proper filing of documents
5. Promote and share ideas for improvement of the support function
6. General ICT maintenance support for Area Office
7. Technical support for ICT equipment procurement
8. Regular update of asset and inventory for Area Office
9. Filing trees administration for NRC Libya

Specific responsibilities

These responsibilities shall be adapted to the particularities of the job location and context, phase of operation, strategic focus and type of programme intervention. This section shall be revised whenever a new employee is hired or the context changes significantly.

IT Management and security

• Computer- and printer hardware and software planning, maintenance, and support.
• Adequate and systematic backup routines.
• Coordination with CO office ICT staff to get update technical support or new changes of NRC

globalize standard guidelines / instruction.

• Maintain proper asset / inventory register and updated in monthly asset report
• Collect, compile, and summit monthly asset and inventory reports.
• Asset focal person of Rakhine Area Office.
• Conduct physical asset check across all offices in Rakhine area Office of operations and
• ensure that asset list is up to date.
• Provision of office 365 training as require
• Follow up on regular maintenance of NRC ICT equipment and network in NRC Libya Area Office of operations, proper monitoring, and maintenance procedures, including maintenance agreements for ISP service provider.
• Ensure that communication equipment functions in accordance with Security Guidelines.
• Ensure maintenance and repair of technical equipment including scanner, photocopier, etc.
• Identify and advice on IT and equipment needs, including obtaining quotations and recommendation for procurement and participate in the procurement processes of ICT equipment if necessary
• Record and maintain electronic devices and IT equipment, including regular service, and
• problem shooting
• Assisting in any other operational need that might be requested by line Supervisor(s).
• Coordinate with supervisor for ICT budget planning as require
• Provide ICT support and trainings to staff of NRC Libya Area Office
• Ensure that all newly purchased ICT items are registered in NRC asset inventory list.
• Coordinate for creation of new e-mail address in coordination with HR department.
• Carry out any other tasks as shall be assigned by the line manager

Critical interfaces

By interfaces, NRC means processes and projects that are interlinked with other departments/units

or persons. Relevant interfaces for this position are:

• Finance Department, Support Service Departments in CO/Field/Area Office
• External Suppliers
• Respective Program Departments

2. Competencies 

Competencies are important in order for the employee and the organisation to deliver desired

results. They are relevant for all staff and are divided into the following two categories:

1. Professional competencies

These are skills, knowledge and experience that are important for effective performance.

Generic professional competencies for this position:

• At least 2 years’ experience from working as an ICT Officer in a humanitarian/recovery
• Context
• Previous experience from working in complex and volatile contexts
• Documented results related to the position’s responsibilities
• Knowledge about own skills/profile
• Fluency in English