• Country: New York, USA
• No of vacancies: N/A
  
• Salary: N/A
• Organization: IRC
• Gender: Both 
• Deadline: N/A 

Major Responsibilities:

Program Delivery

• Implement and scale transitional case management services for individuals and families across HERRC sites. Work closely with IRC leaders, local government partners, and civil society partners to adapt and pivot high-quality services in response to shifting trends and needs.  Ensure staff are effectively trained across a range of technical areas and ensure close and effective collaboration with RAI technical and operational units to deliver programs in line with IRC’s ways of working.

Service Coordination & Partnership

• Coordinate with H+H and other external partners. Build positive relationships with civil society, government partners, and immigrant communities. Collaborate to address client needs and support an enabling environment for asylum seekers’ access to services, protection, and integration.

Leadership

•  Build and cultivate an inclusive, impactful team. Support managers in their leadership of teams in line with IRC’s People Manager Standards to ensure successful program delivery and a safe, supportive environment for clients and staff.

Contractual Compliance

• Develop and implement systems and protocols that ensure contractual compliance.

Monitoring & Evaluation

• Enable effective monitoring, evaluation, and reporting on program services. Ensure a data-driven approach that informs program adaptation and the policy debate and promotes data-driven solutions.

Influence

• Participate in national conversations on the reception of asylum seekers and contribute thought leadership to solve problems and improve quality of services.

Financial Management

•  Coordinate with the Project Director, Finance Manager, and HQ Finance staff to ensure adherence to financial management, budget management, and contract invoicing guidelines under IRC’s contract with the City. 

Safeguarding

• Prioritize staff and client safeguarding procedures and ensure adherence to the IRC Way, IRC’s Code of Conduct.

Operations

• Ensure timely and consistent communication with HQ on operational issues, policies, and reporting; support local implementation of IRC policies, including procurement, IT, and security and safety protocols.
• Other related duties as assigned.

Job Requirements:

Work Experience: 

• Minimum 5-7 years of progressively responsible work experience with case management, humanitarian assistance, social services, and/or legal services programs; strong preference for previous experience with direct service delivery to immigrant and refugee clients.
• 3-4 years of program management experience; experience scaling program response preferred. 
• Prior experience and/or collaboration with New York City agencies serving immigrants preferred; experience with federal immigration agencies and local and national service networks a plus. 
• Significant staff management, program development, monitoring, evaluation, and advocacy experience.

Education: 

• Master’s degree in non-profit management, social work, sociology, migration studies, law, or international development or equivalent preferred.

Demonstrated Skills and Competencies:

• Demonstrated ability to promote an organizational culture that reflects IRC’s core values of service, accountability, integrity, and equality.  Ability to lead in a way that recognizes that IRC’s work is best accomplished through the true collaboration of individuals from many cultures with a great variety of skills and perspectives.
• Ability to successfully and with utmost integrity and respect in a cross-cultural environment and with a limited English-speaking client population. 
• Financial management, including effective management of contract-based budgets. 
• Proven people management skills; demonstrated ability to deliver results and translate words into action. 
• Superior organizational skills: ability to set priorities and effectively manage time in a fast-paced team environment. 
• Strong communication skills, both written and verbal.
• Digital literacy, including MS Office. 

Language Skills: 

• Fluency in written and spoken English. 
• Bilingual ability a plus, ideally in Spanish, French, Portuguese, Pulaar, Mandarin, Russian, Arabic, Turkish, Dari, or Georgian. 

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