• Country: New York, USA
• No of vacancies: N/A
  
• Salary: N/A 
• Organization: IRC
• Gender: Both 
• Deadline: N/A

Major Responsibilities:

Responsibilities include, but are not limited to:

Core Service Delivery

• Coordinate intake with refugees, asylees, parolees and other ORR-eligible populations, including verification of immigration status and confirmation of eligibility for RCA benefits.
• Assign cases and supervise caseworkers providing direct services to RCA clients through orientations, enrollments, service plan development, administering cash assistance and providing monthly contact with resettlement and employment services agencies.
• Ensure program compliance as outlined in the Refugee Cash Assistance contract and coordinate closely with the New Jersey Office for Refugees (NJOR).
• Coordinate closely with caseworker’s employment specialists and other relevant internal departments to monitor client participation in employment services and English language training; make determinations regarding cash grant continuation and termination.
• Coordinate closely with partner refugee-serving agencies to process RCA applications and ensure unduplicated services to clients.

Documentation, Compliance and Reporting

• Ensure oversight and monitoring of case files for proper file documentation, including developing appropriate forms, procedures and training for casework staff with casework supervisor.
• Ensure case file documentation   contract requirements. Ensure data are accurately entered in required systems and support submission of timely reports to funder as required.
• Review and authorize payment voucher requests and provide oversight of program expenditures in accordance with annual program budgets. 

Direct Client Services

• Maintain a reduced active caseload of newly arrived clients and ensure all clients receive the full range of services mandated.
• Assess and monitor client progress at regular intervals to ensure progress on goals is made and designated resources are maximized, modifying initial services plans and other documents as needed.
• Develop local resources for clients and share contact information across programs.

Staff Supervision and Other Responsibilities

• Recruit, train and oversee the onboarding of staff and interns within the program.
• Oversee a team of caseworkers including daily oversight of active caseloads, delegation of work assignments, and coaching as necessary. Evaluate staff performance. 
• Cultivate a respectful, supportive, and inclusive environment for team members and clients.
• Carry out timely, professional interventions to ensure responsive, appropriate, and client-centered service delivery.
• Ensure compliance of self and team with all policies, procedures and protocols of the agency.
• Other duties as assigned.

Job Requirements:

Education: Bachelor’s degree in social work or related field of study preferred.

Work Experience:

• 2 years relevant professional experience in human services field required; minimum of 2 years resettlement experience strongly preferred.

Demonstrated Skills & Competencies:

• Demonstrated ability to promote an organizational culture that reflects IRC’s core values of service, accountability, integrity, and equality. Ability to lead in a way that recognizes that IRC’s work is best accomplished through the true collaboration of individuals from many cultures with a great variety of skills and perspectives.
• Strong relationship building, diplomacy, and networking skills; ability to effectively build internal and external relationships.
• Demonstrated success working and communicating effectively in a multi-cultural environment.
• Self-starter with excellent problem-solving skills combined with the proven ability to prioritize and manage time effectively.
• Attention to detail and accuracy in work product.
• Fluent in English, both spoken and written; proficiency in language(s) spoken by client group is desired.
• Proficient in Microsoft Office applications (Word, Excel, Outlook); ability to use the internet and other digital tools for data entry, research, and problem-solving purposes.
• Valid driver’s license and access to a personal, insured vehicle.

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