- Country: San Diego, USA
- No of vacancies: N/A
- Salary: N/A
- Organization: IRC
- Gender: Both
- Deadline: N/A
RESPONSIBILITIES:
• System Administration of RAI U.S. information systems (IRIS and ETO)
• End-user, tier 1, support; fielding basic inquiries, incidents, problems, and requests — escalating when appropriate; helping with ticket maintenance
• Assistance with system documentation and learning resources: updating and organizing system documentation and making improvements to training resources
REQUIREMENTS:
• Current or recently matriculated undergraduate student at a U.S. college or university
• Attention to detail and the ability to follow precise instructions
• Interpersonal skills (active listening, patience, positive attitude)
• Knowledge of, or experience with, information systems for health and human services or other type of Client Relationship Management (CRM) software is preferred, but not required
• Experience with Microsoft Office programs (Outlook, Excel, Word, PowerPoint)
LEARNING OBJECTIVES:
• Entry level IT service desk (ServiceNow)
• IRC RAI U.S. IS Customer service standards for user support and database management
• User account maintenance and other administrative tasks
• System documentation and learning resource protocols
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