- Country: Brasilia, Brazil
- No of vacancies: N/A
- Salary: N/A
- Organization: UNDP
- Gender: Both
- Deadline: 2024-01-05
Duties and Responsibilities
Summary of key functions:
- Provide support implementation of ICT management systems and strategies.
- Provide support effective functioning of the CO hardware and software packages.
- Provide support to networks administration.
- Provide support provision of administrative support.
- Provide support facilitation of knowledge building and knowledge sharing in the CO.
Institutional Arrangement
The ICT Help Desk Support works in the local ICT team for CBO and reports directly to the ICT Manager.
Competencies
Achieve Results:
LEVEL 1: Plans and monitors own work, pays attention to details, delivers quality work by deadline
Think Innovatively:
LEVEL 1: Open to creative ideas/known risks, is pragmatic problem solver, makes improvements
Learn Continuously:
LEVEL 1: Open minded and curious, shares knowledge, learns from mistakes, asks for feedback
Adapt with Agility:
LEVEL 1: Adapts to change, constructively handles ambiguity/uncertainty, is flexible
Act with Determination:
LEVEL 1: Shows drive and motivation, able to deliver calmly in face of adversity, confident
Engage and Partner:
LEVEL 1: Demonstrates compassion/understanding. towards others, forms positive relationships
Enable Diversity and Inclusion:
LEVEL 1: Appreciate/respect differences, aware of unconscious bias, confront discrimination
Cross-Functional & Technical competencies
Business development – Knowledge Generation:
Ability to research and turn information into useful knowledge, relevant for context, or responsive to a stated need
Business development – Collective Intelligence Design:
Ability to bringing together diverse groups of people, data, information or ideas, and technology to design services or solutions
Business management – Communication:
Ability to communicate in a clear, concise, and unambiguous manner both through written and verbal communication; to tailor messages and choose communication methods depending on the audience. Ability to manage communications internally and externally, through media, social media and other appropriate. channels
Business management – Digital Awareness and Literacy:
Ability and inclination to rapidly adopt recent technologies, either through skillfully grasping their usage or through understanding their impact and empowering others to use them as needed
Business management – Working with Evidence and Data:
Ability to inspect, cleanse, transform and model data with the goal of discovering useful information, informing conclusions, and supporting decision-making
Agenda 2030: Engagement and effectiveness – Innovation:
Technology and Innovation
Ethics – UN policy knowledge – ethics: Knowledge and understanding of the UN Staff Regulations and Rules and other policies relating to ethics and integrity
Required Skills and Experience
Minimum education requirements:
- Secondary education. University Degree in Computer Science or ICT related field is desirable, but it is not a requirement.
Minimum years of relevant work experience
- In case of high school degree, a minimum of 3 years of relevant ICT working experience, including network support, support to management of hardware and software platforms, telecommunications facilities, Windows-based packages/applications presential and remote support.
- In case of bachelor’s degree, years of experience are not required.
Required skills
- Interpersonal skills suitable for teamwork;
- Time management.
- Research best practices and poses new, more effective ways of doing things.
- Documents innovative strategies and original approaches;
Desired skills in addition to the competencies covered in the Competencies section:
- ITSM working experience;
- International organization experience.
- Maintenance of ICT Inventory experience;
- User training experience.
- SharePoint Online support experience;
- Security Information Management;
Required Language(s):
- Fluent in Portuguese and English
Professional Certificates:
- MCP or ITIL is desirable
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