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Intensive Case Management Program Manager

United States

Opportunity Deadline

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Job Description

Fresh
  • Country: Glendale, USA
  • No of vacancies: N/A
  • Salary: N/A 
  • Organization: IRC
  • Gender: Both 
  • Deadline: N/A 

Major Responsibilities:

Responsibilities include, but are not limited to:

  • Effectively manage the development, implementation, compliance, and completion of all service grants and contracts.
  • Oversee the Preferred Communities Intensive Case Management (ICM).
  • Manage program budgets and expenses to ensure costs are maintained within allocated budgets.
  • Accountable for ensuring accurate and timely reporting of services and programmatic data to donors and relevant parties.
  • Cultivate partnerships with internal and external stakeholders, including partner agencies and service providers.
  • Coordinate closely with colleagues to support seamless delivery of services to clients utilizing a client-centered service model.
  • Report regularly to leadership on activities, results, and potential areas of concern.
  • Manage a team in accordance with IRC’s People Manager Standards.  Train and coach staff in all aspects of programs responsibilities.
  • Develop, implement, and train others in internal program policies and procedures. 
  • Collaborate with program leads from other departments to encourage internal referrals
  • Represent the resettlement team in conferences, working groups and other contexts.
  • Facilitate interdepartmental communication and information sharing for monthly newsletters, program reports, etc.
  • Other duties as assigned.

Job Requirements:

Education: Bachelor’s degree required, preferably in social work or related field. Advanced degree preferred.

Work Experience:

  • Minimum of five years of related professional experience.
  • Experience working with refugee and/or immigrant populations strongly preferred.
  • Experience managing a team of direct service providers strongly preferred.

Demonstrated Skills & Competencies:

  • Strong relationship building, diplomacy, and networking skills; ability to effectively build internal and external relationships.
  • Demonstrated ability to promote an organizational culture that reflects IRC’s core values of service, accountability, integrity, and equality.  Ability to lead in a way that recognizes that IRC’s work is best accomplished through the true collaboration of individuals from many cultures with a great variety of skills and perspectives.
  • Demonstrated success working and communicating effectively in a multi-cultural environment.
  • Self-starter with excellent problem-solving skills combined with the proven ability to prioritize duties and manage time effectively.
  • Attention to detail and accuracy in work product.
  • Fluent in English, both spoken and written; proficiency in language(s) spoken by IRC’s clients is desired.
  • Proficient in Microsoft Office applications (Word, Excel, Outlook); ability to use the internet and other digital tools.
  • Valid driver’s license and access to a personal, insured vehicle preferred.
  • In accordance with Arizona State Law, must possess or be eligible to receive a fingerprint clearance card.

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