• Country: New York, USA
• No of vacancies: N/A
  
• Salary: N/A 
• Organization: IRC
• Gender: Both 
• Deadline: N/A

Major Responsibilities:

• Supervises a team of Caseworkers providing trauma-informed case management to asylum seekers in City shelters.
• Ensures caseworkers have been appropriately onboarded and oriented to their position and provides regular professional development in casework.
• Monitors case management service provision, including assignment of cases, reviewing needs assessment, service plans, referrals provided, observing delivery of information to clients, and monitoring case closeout procedures.
• Ensures Caseworkers maintain accurate records in electronic case files and required databases in accordance with data protection policies and the program’s data collection requirements.
• Ensures adherence to standard operating procedures (SOPs) in line with Casework best practices and IRC policies and procedures to ensure successful program delivery and a safe, supportive environment for clients and staff.
• Acts as a point of escalation for Caseworkers, providing case consultation as needed.
• Provides client-centered crisis intervention support, working with appropriate stakeholders.
• Liaises with key stakeholders to provide recommendations to support highly vulnerable cases.
• Submits required reports and documentation in a timely manner.
• Builds and manages relationships with community services providers in relevant areas in collaboration with the Service Mapping and Content Officers.
• Ensures staff maintain ethical practices, including maintaining the confidentiality of cases.
• Maintains a strong understanding of trauma-informed principles and approaches, immigration system policies and trends, protection and safeguarding, and mandatory reporting.
• Cultivates a respectful, encouraging, and inclusive environment for team members and clients.
• Other related duties as assigned.

Job Requirements:

• Master’s degree in social work, migration studies, human rights, counseling, or related field; or equivalent experience
• 2-3 years of experience in community-based services, social services, immigrant advocacy, community organizing, and/or humanitarian relief, supporting and advocating for immigrants and asylum seekers.
• Experience training, supervising, and mentoring staff in a case management setting.

Demonstrated Skills and Competencies:

• Authentic leadership: proven track record to promote an organizational culture that reflects IRC’s core values of service, accountability, integrity, and equality. The ability to lead in a way that recognizes IRC’s work is best accomplished through the true collaboration of individuals from many cultures with a great variety of skills and perspectives, including partner organizations.
• Competency in implementing case management best practices such as trauma-informed care, comprehensive needs assessment, and client-centered service planning.
• Proven understanding of the U.S. immigration system and stakeholders, particularly the U.S. asylum system; awareness of and commitment to the rights and realities of immigrant communities in the U.S., including through lived experience. 
• Crisis intervention skills to support client safety, including knowledge of procedures and requirements for mandatory reporting, ability to conduct independent suicide assessment, and survivor-supported intimate partner violence safety planning.
• Independent decision-making capacity
• Proficiency in Microsoft Office applications
• Ability to prioritize and manage time effectively.

Language Skills: 

• Fluency in written and spoken English 
• Bilingual ability is a plus, ideally in Spanish, French, Portuguese, Pulaar, Mandarin, Russian, Arabic, Turkish, Dari, or Georgian. 

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