• Country: Glendale, USA
• No of vacancies: N/A
  
• Salary: N/A 
• Organization: IRC
• Gender: Both 
• Deadline: N/A

Responsibilities: Include, but are not limited to:

Client Services:

• Assist clients in assessing and resolving current financial challenges, while providing a wide lens on their financial health to shift the approach to proactive financial management
• Ensure that changes (new job, new benefit, and change in credit score) are properly documented in relevant systems.
• Assist client with applications for and follow up on interest-based credit-building and consumer loans through the Center for Economic Opportunity (CEO).
• Capture client success stories
• Develop workshop materials or tailor existing materials to meet the needs of the community. Workshop topics may include the following: budgeting, savings, banking products, credit building, and identity theft.

Program Oversight:

• Ensure compliance with all policies, procedures, and protocols of the agency.
• Ensure quality assurance by conducting periodic case file and electronic data reviews.
• Coordinate cases and effectively communicate between team members and departments.
• Assist with high-quality program reports for IRC headquarters and funders and ensure programs fulfill funder and agency requirements.
• Conduct outreach for community-based financial education and financial capability events.
• Represent the department in the local community; develop and maintain strategic partnerships with community organizations.
• Participate in all program meetings and staff development activities.
• Other duties as assigned.

Job Requirements:

• 2+ years of related professional experience in financial capabilities
• Experience in a non-profit setting and/or financial coaching services a plus
• Experience managing staff and/or volunteers
• Experience working in a diverse, and non-traditional setting with diverse staff and client base
• Knowledge of financial services and/or public benefits systems preferred.
• Self-starter with excellent problem-solving skills combined with the proven ability to multi-task, prioritize duties, and manage time effectively.
• Excellent verbal and written communication skills and an overall ability to be clear and concise in all communications
• Exceptional organizational skills with proven attention to detail.
• Demonstrated ability to work effectively as a team member in a multi-cultural environment.
• Proficient in Microsoft Office applications (Word, Excel, Outlook)
• Fluent in English, both spoken and written; bilingual ability preferred. Preferably in Spanish, French, Arabic, Dari, Farsi and/or Pashto.
• Demonstrated ability to work effectively with stakeholders at all levels.
• Valid driver’s license and access to a personal, insured vehicle.
• In accordance with Arizona State Law, must possess or be eligible to receive a fingerprint clearance card.

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