Interpreter Services Manager (National Position)

• Country: Bangkok, Thailand
• No of vacancies: N/A
  
• Salary: N/A 
• Organization: IRC
• Gender: Both 
• Deadline: N/A

Major Responsibilities:

Capacity building
– Assess skills and suitability of existing interpreter resources
– Manage all processes and practices for the interpreter program, including recruiting, training and onboarding, and retention
– Supervises, assigns, reviews and evaluates the work of interpreters, conduct performance reviews and evaluations of interpreters.
– Evaluate candidates for language competency in both English and the target language
– Provide regularly scheduled interpreter training focusing on ethics, accuracy, impartiality, professionalism, confidentiality and attitude
– Directly supervise all Interpreters

Training
– Provide ongoing training and feedback opportunities to direct reports and contract interpreters
– Present regular training on the effective use of interpreters to RSC Asia staff
– Ensure team members complete annual mandatory trainings

Monitoring and Evaluation
– Identify current and future language needs for RSC Asia, Thailand and the Region.
– Utilize RSC Asia monitoring tools to regularly assess Interpreter and RSC Asia staff adherence to best practices
– Evaluate skills and performance of interpreters through regular monitoring activities.
– Conduct annual monitoring activities for all interpreters.
– Ensure team members and direct reports fully comply with the USRAP Integrity and Compliance Guidelines

Interpreter Management

– Ensure that interpreters have met all requirements prior to engagement with any USRAP assignments.
– Maintain accurate and current records of all interpreters including security checks, interview results, and other relevant information
– Communicate and work effectively and cooperatively with partner agencies including the UNHCR and IOM as required
– Act as the primary focal point for liaising with third-party interpreter providers
– Work closely with Program Support and/or Operations team to ensure necessary paperwork are in order to complete interpreter payment.

– Conduct regular team meetings and ensure clear, consistent communication with interpreters

– Other duties as assigned

Key Working Relationships:

Position Reports to:     Program Support Coordinator
Position directly supervises:   Senior Staff Interpreter
Staff Interpreter
Contract interpreters and community-based assistant (Interpreters).
Indirect Reporting:                    Senior Program Coordinator, Thailand and the Region

Other Internal and/or external contacts:
Internal:                                   RSC Asia Staff
External:                                  UNHCR, IOM, and other partners

Qualifications

Job Requirements:

Education:
– University degree preferred, OR over two years of equivalent relevant professional experience will be considered

Work Experience:
– Experience working in resettlement processing is preferred
– Minimum two years in management and leading a team.
– Minimum two -year working experience in program management or training in a multicultural setting is preferred
– Experience in coordination and management of foreign language interpretation is preferred
– HR experience is strongly preferred

Demonstrated Skills and Competencies:
– Excellent interpersonal and cross-cultural communication skills
– Strong ability to work independently, organize work, meet deadlines, maintain composure, prioritize, coordinate, multiple tasks and maintain attention to detail.
– Flexible and willing to learn and take on new tasks
– Mature, positive attitude and able to work under pressure
– Proficiency in database management, Windows and Microsoft Office applications including Outlook

Language and Computer Skills 
– Excellent verbal and written English language skills required.
– Working knowledge of a refugee language is desirable.
– High level of computer literacy and proficiency in MS Office applications (Word, Excel, Power Point, Outlook) is required.

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