Senior Casework Officer (National Position)

• Country: Bangkok, Thailand
• No of vacancies: N/A
  
• Salary: N/A 
• Organization: IRC
• Gender: Both 
• Deadline: N/A

Major Responsibilities:

• Travel independently or as part of a team within Thailand or to regional locations to conduct pre-screening interviews or support USCIS circuit rides when required
• Conduct prescreening interviews of refugee applicants in a manner that demonstrates a senior-level understanding of the US Resettlement Admissions Program and background information relevant to specific caseloads
• Perform quality control following the interview process to finalize cases for USCIS presentation, ensuring error detection and correction in accordance with USRAP guidelines and the cooperative agreement.
• Support USCIS officers during circuit rides by ensuring schedules are accurate, briefing applicants, completing case files and document review prior to presenting a case to USCIS, completing a quality check of documents after USCIS interviews, completing case updates into START and quality checking data in START after circuit rides.

• Maintain a high level of professionalism when representing RSC at meetings with partners when required

• Respond to case-specific inquiries from other RSC staff and/or partner organizations
• Send a regular report of quality check trends detected from case analysis of both the physical files and data in START
• Perform work in adherence to policy and procedure
• Keep immediate supervisor informed of developments in daily caseloads, including any urgent protection or medical conditions of applicants and their families
• Assume formal mentoring responsibilities for 1-2 assigned Caseworkers when required
• Other duties as assigned by the supervisor, in line with the job scope

Key Working Relationships:
Position Reports to:                 Casework Manager
Position directly supervises:  NA
Other Internal and/or external contacts:
Internal:  All Thailand and Malaysia RSC staff
External:  IOM, RPC, RAs, UNHCR, USCIS, and local partners as required

Qualifications

Job Requirements:
Education:
University degree in any field

Work Experience:
At least two years of relevant professional experience with previous data collection and interviewing experience required
Resettlement processing or other NGO experience is preferred
Previous work in a multicultural environment is advantageous

Demonstrated Skills and Competencies:

• Able to travel whenever required, both domestically and internationally
• High level of professionalism while carrying out duties per the SOPs (i.e. integrity and confidentiality)
• Solid organizational skills with the ability to juggle multiple tasks, set priorities, effectively manage time, meet deadlines, and work well under pressure in a fast-paced team environment

• Strong communication skills with a demonstrated ability to communicate and work effectively and professionally with partners, colleagues, beneficiaries, and interpreters

• Problem-solver who takes initiative to provide solutions

• Ability to perform interviews and data collection through good listening and analytical skills.

• Excellent data entry and report writing skills; ability to produce grammatically correct, error-free reports

• Able to do an advanced quality check on cases utilizing Tableau reports
• When required, able to assist in providing the necessary guidance and support to co-workers
• Team oriented yet able to think and work independently
• Flexible and able to work in a fast-paced, multicultural environment
• Meticulously attentive to details, and able to ensure compliance of policies and procedures by team members, providing feedback in a professional and constructive way

Language and Computer Skills: 

• Excellent verbal and written English language skills are required.
• Working knowledge of a refugee language is desirable.
• High level of computer literacy and proficiency in MS Office applications (Word, Excel, PowerPoint, Outlook) is required.
• Proven advanced data entry skills with extreme accuracy, attention to detail, and self-checking abilities required.
  Ability to type 40 words per minute required.

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