Senior Reports Officer

• Country: Bangkok, Thailand
• No of vacancies: N/A
  
• Salary: N/A 
• Organization: IRC 
• Gender: Both 
• Deadline: N/A

Job Overview/Summary:

The Senior Reports Officer is an integral part of the RSC Asia Pipeline and Reports Team. The position ensures high
standards of both general processing, identifying bottlenecks, quality assurance and control, as well as monitoring and
evaluation. Primary responsibilities of the Senior Reports Officer are to ensure and manage quality control (QC) protocols
of the day-to-day activities of RSC Asia processing.

Major Responsibilities:
• Maintains and in-depth knowledge and understanding of current PRM, RPC/START policy guidance.
• Assists the Reports Manager with RSC QC report creation and updates.
• Performs regular QC of RSC data entry in START for the RSC Asia caseload.
• Assists program supervisors in the overall monitoring and evaluation of RSC case processing.
• Assists the Reports Manager to ensure all processing staff are trained on filters and use of existing reports.
• Liaises with Senior Management regarding QC issues in processing.
• Maintains and upgrades QC tools for the RSC Asia team via Tableau and START filter training to ensure the
highest possible performance in adherence with established START and PRM policy.
• Identifies specific training needs and strategizes with Senior Management and managers to meet those needs.
• Keeps the Reports Manager informed of trends, and training needs that are evident in in daily caseload QCs.
• Assists the Reports manager to maintain the functionality of the Bangkok RFID database.
• Cooperates as part of the Reports and broader RSC team to accomplish departmental and organizational goals.
• Ensures on-time and accurate Tableau and START-based reporting to external partners, inclusive of PRM/RMA,
UNHCR IOM, Resettlement Agencies, and the Australian Department of Homeland Affairs (DoHA).
• Able to travel whenever required, both domestically and internationally
• Other duties as assigned.

Key Working Relationships:

Position Reports to: Reports Manager
Position Directly Supervises: None
Other Internal/External contacts:
• Internal: Processing managers and SMT
• External: Regional Refugee Coordinator’s office (RMA), PRM, Resettlement Agencies, USCIS, IOM,
UNHCR, Australian Department of Homeland Affairs and RPC

Qualifications

Work experience

• Minimum two years of data management experience.
• Experience with ServiceNow databases and/or Tableau preferred.
Demonstrated Skills and Competencies:
• Proven data management skills – meticulous with high accuracy and a focus on quality control
• Good time management skills, well organized, and able to multi-task – workload management
• Work effectively under pressure within specified target and deadline
• Solid organizational skills with the ability to handle multiple tasks, set priorities, effectively manage time, and meet deadlines.
• Strong analytical skills and able to think and work independently as and when needed
• Good interpersonal skills: communicate well with others
• Proactive solution provider, well-organized, flexible and able to work in fast-paced, multi-cultural environment.
• High level of professionalism while implementing IRC RSC policies and procedures.
• Both team and detail oriented and able to think and work independently.
• Strong communication, interpersonal, and organizational skills.

Language and Computer Skills:

• Excellent verbal and written English language skills.
• Proficiency in database management, Microsoft Word, Excel, Access, PowerPoint, Tableau and Outlook required.
• Knowledge of ServiceNow, Tableau and the U.S Refugee Admissions Program preferred.
• Ability to type 40 words per minute.

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