About Etisalat Afghanistan

– Etisalat Afghanistan is 100% owned subsidiary of Etisalat UAE. Etisalat is one of the largest telecommunications companies in the world and the leading operator in the Middle East and Africa, headquartered in the UAE.

Etisalat Afghanistan is committed to developing the Afghan national work force as an organizational priority. It’s an equal opportunities employer and will ensure development of Afghan nationals by capacity building and using training facilities.

Job Summary

Duties & Responsibilities

• Collaborate with business analysis team, sales and customer care to collect market insights. Leverage customer data to enhance product features, functionalities, user journey, etc.

• Ensure excellent customer experience for products and services launched by conducting customer journey, user centric design and usability tests.

• Ensure timely resolution of issues relating to product and services that affect customers, sales and other teams to mitigate churn and enhance ARPU.

• Develop products / services CP, MarCom Brief and final Business Case. And liaise with product planning team to create and maintain continuous improvement of all products processes, procedures methods and documents.

• Announce projects ready for Launch and ensure commercial and communication Roll Out and execute post launch testing.

• Sourcing of vendors and partners to identify the best service providers.

• Call for RFPs with vendors and sign contracts.

• Prepare all new launch products and services communication materials (Flyers, website, social media).

• Managing Partners after launch including execute settlement reconciliation and contracts renewal negotiation.

• Manage newly launched products in coordination with finance for revenue assurance, functional specification development, and operational efficiencies after launch.

• Prepare daily, weekly, MoM, quarterly, YOM reports within specified times.

Job Requirements

High School graduate with one year of relevant experience.

Submission Guideline

To apply for this vacancy, please use the following link; https://careers.etisalat.af/

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For further information please contact us at +93 (0) 788887363.