Requirements

Additional Requirements

• Only female candidates are allowed to apply
• Minimum 1 year experience in the field of child protection/protection/ SGBV/ social work/case management

• Basic IT knowledge (Microsoft Office, Internet, Excel)

• Knowledge of child protection systems in Bangladesh/ Excellent knowledge of child protection issues and best practices (Child Protection and SGBV) / Previous experience in dealing with complex child protection cases is highly desirable.

• Fluent in Chittagong dialect, good command of English and Bangla
• Proficiency in case management practices, including assessment, planning, implementation, and follow-up.
• Experience with child protection protocols, inter-agency SOPs, and minimum standards.
• Competence in data management systems like CPIMS+ and knowledge of data protection protocols.
• Skilled in conducting case conferences and providing multidisciplinary support for complex cases.
• Familiarity with safeguarding principles and integration of activities into national child protection systems.
• Strong interpersonal and communication skills
• Excellent organizational and time-management skills
• High emotional resilience and empathy to support vulnerable children and families in challenging situations
• Ability to maintain confidentiality and adhere to ethical standards in sensitive cases
• Collaborative mindset to work closely with team members, volunteers, and external partners

Responsibilities & Context

• Provide case management services to children experiencing violence, exploitation, abuse or neglect.
• Case Management
• Identify individual cases through regular presence in the Camp, accept referrals from other agencies and community partners as well as Tdh non-CP Units, Tdh PSS, community and PM+ activities
• Conduct initial (rapid) assessments for CP cases and prioritize them according to risk priority level
• Develop case plans that respond to the needs identified in initial and comprehensive assessments, with the participation of the child, family and other family members when appropriate
• Regularly follow up to ensure all services and action points listed in the case plan are carried out within agreed time frames. Ensure that progress is regularly reviewed.
• Regularly monitor and support children and families through home visits, phone calls, providing guidance, advice emotional support, and referrals
• Manage one Case Management Support Volunteer, conduct regular meetings with them and share meeting minutes with the supervisor (Case Management officer)
• Implementation of supportive supervision and coaching to the CM support volunteers.
• Coordinate with the CM Officer and CM Technical specialist to arrange case conferences for complex cases and ensure children receive multidisciplinary supports
• Manage cases in line with Tdh and inter-agency SOPs, adhere to standard documentation processes and follow best practice guidance
• Work with lost children and reunify them with their families collaborating with other agencies
• Identify and register families for alternative care arrangement support.
• Regularly document cases using IA CM forms and updated CPIMS+, update databases to ensure a comprehensive record of the cases
• Ensure that data collection and storage respect data protection protocols and confidentiality principle
• Ensure timely submission of weekly and/or plans and reports to the line manager (CMO)
• Collect feedback from beneficiaries on the case management process and implement any other M&E plans
• Support the supervisor (case management officer) in receiving and closing Case Management Emergency Fund
• Child Protection/ Safeguarding
• Promote and ensure CM activities are in line with the Child Protection Minimum Standards and humanitarian principles
• Report serious cases of abuse committed against children to the CM technical Specialist. Strict confidentiality must be respected.
• Coordination and representation
• Work in close collaboration and coordination with Tdh partners and the key actors (formal and informal community leaders, local authorities, donor representatives)
• Participate in fora and meetings held at the Camp level, when relevant and necessary
• Other
• Fully comply with Tdh Code of Conduct and ensure Child Safeguarding Policy is upheld at all times
• Ensure adherence to Tdh standards and quality requirements in all the project activities.
• The tasks and responsibilities defined in this job description are not exhaustive and can evolve depending on the project needs.

Compensation & Other Benefits