Organization: CTG – Committed To Good
Location: Nairobi
Grade: Mid level – Mid level consultancy
Occupational Groups:
Information Technology and Computer Science
Project and Programme Management
Managerial positions
Closing Date: 2025-01-17
CTG Overview
CTG offers a quick and affordable solution for development and humanitarian missions, staffing and assisting humanitarian initiatives in fragile and conflict-affected nations worldwide. Since operations started in 2006, we have placed over 20,000 employees worldwide, with prior performance in 17 countries spanning the Middle East, Africa, Europe, and Asia.
From obstetricians to cleaners, mechanics to infection specialists, CTG hires, deploys, and oversees the best individuals with the necessary expertise to carry out development and humanitarian initiatives. We are also adept at responding quickly to emergencies, like the Ebola outbreak in West Africa. The ability to mobilize quickly is essential for effective project execution; CTG has the capacity to source and deploy anyone, wherever, in less than two weeks.
Overview of position
We are seeking a proactive & results driven Digital Transformation Project Manager to lead & support the implementation of CTG’s digital systems, particularly Tayo, across our operations. This role requires a strong focus on change management, ensuring seamless adoption by local teams, clients & stakeholders. The Digital Transformation Project Manager will act as a key liaison between technical teams, end users & leadership, fostering collaboration, ensuring implementation & adoption of the new system to ensure project success.
Role objectives
Project implementation:
- Oversee the end to end implementation of CTG’s digital systems, with a primary focus on Tayo, across designated countries & operational units.
- Develop & manage project plans, timelines & deliverables to ensure on time & within budget execution for all digital solutions.
- Monitor progress, identify potential risks & implement mitigation strategies to maintain project momentum for both Tayo & other systems.
- Work with the technical team to ensure all digital systems meet operational & user needs, providing seamless integration & functionality.
- Facilitate feedback collection & ensure continuous improvement of systems based on user input & operational requirements.
Stakeholder engagement:
- Collaborate closely with local teams, clients & stakeholders to gather requirements, address concerns & tailor solutions to meet operational needs.
- Establish regular feedback channels to identify challenges, fine tune digital systems & ensure ongoing alignment with client & operational objectives.
- Act as the main point of contact for digital systems related project queries, providing timely updates on project status & developments.
- Promote digital solutions, particularly Tayo, by showcasing their impact on efficiency & productivity, encouraging stakeholder buy in & addressing resistance.
- Train, work closely & regularly with the regional support services leads to ensure they act as ‘ambassadors’ of the changes & as first focal points for system queries.
Change management:
- Lead change management efforts to drive the adoption of CTG’s digital systems across the organization, prioritizing Tayo & supporting other tools as needed.
- Develop, execute communication & training plans tailored to diverse stakeholder groups, fostering a culture of digital innovation & efficiency.
- Address resistance to change by coaching & supporting stakeholders at all levels, ensuring smooth transitions.
- Act as a digital systems ambassador by promoting their benefits, sharing success stories & tailoring messaging to highlight practical advantages for teams & operations.
- Develop targeted communication strategies to build awareness & desire for system adoption, ensuring stakeholders understand the value of digital tools in enhancing their roles, work processes & productivity.
- Identify areas of low digital utilization or manual processes, collaborating with stakeholders to propose & implement automation opportunities.
- Track digital adoption rates & work with the Digital Program Manager to design targeted solutions for underutilized functionalities / systems.
Training & support:
- Organize & deliver training sessions for end users, ensuring effective & confident use of all CTG digital systems.
- Provide ongoing support to local teams post implementation, resolving issues & enhancing user experience across all systems.
- Develop & maintain user friendly guides, manuals & resources for continuous learning & effective system utilization.
Reporting & documentation:
- Manage & maintain project implementation documentation, including project plans, feedback reviews, user manuals & presentations for all digital initiatives.
- Prepare regular progress reports for leadership, highlighting key milestones, risks, adoption rates & opportunities for improvement.
- Develop, share best practices & tools for digital system execution, management & improvement.
- Conduct feedback reviews to identify strengths & areas for improvement, ensuring lessons learned inform future digital projects.
- Develop KPI frameworks to assess the performance & impact of digital solutions, ensuring clear tracking & reporting on adoption & utilisation.
Project reporting
This role reports to the Program Manager.
Key competencies
- Bachelor’s degree in human resources systems, information technology or a related field is required.
- Certification in project management & / or change management is a key requirement.
- Project management certification & advanced experience in IT project management & agile project management / scrum master / product owner is desired.
- At least 5 years’ experience in project management, ideally within HR systems or technology implementation.
- Prior & relevant experience in Middle East, Africa & / or Asia is desired.
- Must be fluent in English.
- Proven experience in managing HR system implementations or similar technology driven projects.
- Strong expertise in change management & stakeholder engagement.
- Proven ability to build strong partnerships with technical counterparts & other stakeholders to ensure alignment & successful outcomes.
- Able to obtain cooperation from a wide variety of stakeholders, including senior management & other teams / departments.
- Excellent project management skills, including planning, risk management & delivering on tight deadlines.
- Outstanding communication & interpersonal skills, demonstrated experience working closely with technical teams & translating technical requirements into actionable plans for non technical stakeholders.
- Analytical mindset with the ability to solve complex problems & make data driven decisions.
- Self motivated; able to effectively prioritize & execute tasks in a high pressure environment & quickly assess & act on changing priorities.
- Adaptability, resilience & the ability to work independently & collaboratively in dynamic, fast paced environments.
- Excellent time management, attention to detail & strong organizational skills.
- Cultural competence & sensitivity to effectively engage with stakeholders from diverse backgrounds & countries.
- Commitment to continuous improvement & a “how can I help” attitude.
- Proficiency in project management tools, HRIS platforms & Microsoft Office applications (Project, Power Point, Word & Excel).
Team management
This role has no team management responsibility.
Further information
Qualified female candidates are encouraged to apply for this role.
Disclaimer:
· At no stage of the recruitment process will CTG ask candidates for a fee. This includes during the application stage, interview, assessment and training.
· CTG has a zero tolerance to Sexual Exploitation and Abuse (SEA) which is outlined in its Code of Conduct. Protection from SEA is everyone’s responsibilit
· CTG encourages all candidates applying for this advertisement to ensure that their candidate profile is up to date with up to date experience / education / contact details, as this will help you being considered further in your application for this role.
How to apply
Simply click on the apply button, fill out of the form, upload your documents