Organization: DRC – Danish Refugee Council
Location: Yangon | Dhaka
Grade: Senior level – Senior
Occupational Groups:
Operations and Administrations
Administrative support
Managerial positions
Closing Date: 2024-12-05
Danish Refugee Council, one of the world’s leading humanitarian NGOs, is currently looking for a highly qualified Head of Support Services for Myanmar based in Dhaka, Bangladesh.
About the job
As Head of Support Services you are operationally and strategically responsible for Finance, Human Resources, Logistics and Procurement, Administration and/or IT and you oversee, develop and provide strategic direction to these support areas. You have a country focus and ensure compliance to DRC procedures and guidelines within the country. You contribute to the development of country strategies, which are translated into action plans and day-to-day tasks. You provide support and/or technical guidance to country operations while overseeing country activities. Your main duties and responsibilities will be:
Management
Lead and manage the support managers (including people planning, performance, well-being and development)
Manage, deliver and report on current operations programme support in geographic scope
Establish high performing support teams ensuring high-quality approaches are maintained
Develop and improve operational approaches, compliance and systems, and support the Regional/Country Director to build and deliver effective and sustainable interventions.
Responsible for the strategic development, management and implementation of the support operations
Ensure appropriate technical support is available to programs, in line with organizational priorities
Ensure support for annual planning and review processes
Direct responsibility for ensuring that the DRC Programme operates in accordance with DRC’s support function guidelines
Operational Management
Support the Country/Regional Director and the Senior Management Team in liaising with donors and authorities, especially as relates to issues of compliance, registration, and audit
Oversee the operational support units for the country/region by providing strategic leadership and technical support to the areas under his/her supervision
Supervision, audits and controlling and implementation of corrective actions related to DRC’s operational standards within support area.
Ensure that DRC retains and continually develops its operational capacity to provide rapid emergency response in particular within its procurement and transport systems
Develop a risk management plan for the country that identifies the major financial and operational risks and implement a mitigation strategy
Ensure that all administrative and legal-related systems are accurate and maintained
Work to build the capacity of the operational support staff throughout the operation though frequent in-service training sessions and mentoring support
Contribute to the development and implementation of DRC’s global development initiatives
DRC Dynamics ERP System
Ensure ERP functionality is properly used by relevant staff
Apply reports and data analytics from DRC Dynamics to improve overall performance
Act as heavy user for most of the Projects & Finance functionalities
About you
To be successful in this role we expect the following:
Master’s degree in political science, international development, economics or other relevant field
At least 7 years’ experience in relevant field
At least 4 years’ experience with people management
Experience in a similar role in an international NGO
Proven leadership skills and a competence in people management
Proven operational management experience and capability, including in conflict areas
Proven significant financial, information and systems management experience
Significant experience in procurement and tender processes
Understanding and experience of institutional fundraising
Understanding of the countries in which DRC operates and sensitive to the cultural context
Experience working in an ERP system, including supply chain, finance and HR systems
Full professional proficiency in English
In this position, you are expected to demonstrate DRC’ five core competencies:
Striving for excellence: You focus on reaching results while ensuring an efficient process.
Collaborating: You involve relevant parties and encourage feedback.
Taking the lead: You take ownership and initiative while aiming for innovation.
Communicating: You listen and speak effectively and honestly.
Demonstrating integrity: Upholding and promoting the highest standards of ethical and professional conduct in relation to DRC’s values and Code of Conduct, including safeguarding against sexual exploitation, abuse and harassment.
We offer
Contract length: 12 months
Level: Senior Management, E
Designation of Duty Station: Dhaka with travels to Yangon
Start date: 1 January 2025
Salary and conditions will be in accordance with Danish Refugee Council’s Terms of Employment for Expatriates.
Application process
Applicants must upload a cover letter and an updated CV (no longer than four pages) in English. Applications sent by email will not be considered.
Closing date for applications: 05th December 2024
Applications will be reviewed on a rolling basis, and we encourage qualified candidates to apply as soon as possible. DRC reserves the right to close the vacancy before the indicated closing date if a suitable candidate is identified.
For questions regarding the vacancy please contact sachitra.chitrakar@drc.ngo
For further information about the Danish Refugee Council, please consult our website drc.ngo.