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ICT Assistant (UNOCHA) Afghanistan


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Job Description

  • Organization: UNDP – United Nations Development Programme
  • Location: Afghanistan
  • Grade: Administrative support – Administrative Services and Support – Generally no need for Higher Education
  • Occupational Groups:
    • Administrative support
    • Humanitarian Aid and Coordination
    • Information Technology and Computer Science
  • Closing Date: 2023-02-23
Background:OCHA’s mission is to mobilize and coordinate effective and principled humanitarian action in partnership with national and international actors in order to: • alleviate human suffering in disasters and emergencies • advocate for the rights of people in need • promote preparedness and prevention • facilitate sustainable solutions. In December 1991, the General Assembly adopted Resolution 46/182 designed to strengthen the United Nation’s response to both complex emergencies and natural disasters. In addition, it aimed at improving the overall effectiveness of the UN’s humanitarian operations in the field.  Afghanistan remains one of the most dangerous and most violent, crisis-ridden countries in the world with a continued deepening and geographic spread of the conflict. Violations of International Humanitarian Law (IHL) and Human Rights Law (HRL) occur regularly – including targeted killings, forced recruitment, and attacks on health and education facilities. At the same time, Afghanistan is prone to earthquakes, flooding, drought, landslides, and avalanches. Over three decades of conflict, coupled with climate change, environmental degradation, and insufficient investment in disaster risk reduction strategies, have contributed to the increasing vulnerability of the Afghan people to cope with the sudden shock of natural disasters and increased risks posed to livelihoods. On average, each year, around 230,000 people are affected by natural disasters. Destruction of shelters, crops, food stocks and damage to household and community assets such as water and sanitation infrastructure result in the need for emergency support to protect people from the elements.

The position is expected to provide ICT support to OCHA-CO and OCHA Field Offices  

Duties and Responsibilities

Summary of key functions: Assist to implement ICT management systems and strategies under the direct supervision of the ICT OfficerSupport to run effective functioning of the CO hardware and software packagesSupport to networks administration to field offices and CO officeProvision of administrative support to track the inventory systemAssist in knowledge sharing
  1.) Assist to implement ICT management systems and strategies under the direct supervision of the ICT Officer
Compliance with corporate information and communication technology standards, guidelines, and procedures for the CO technology environment under the direct supervision of the ICT Officer
2.) Ensures effective functioning of the CO hardware and software packages, focusing on the achievement of the following results
Performance of specific technical functions, including changing of hardware electronic components (disks, memories, network wiring, power sources, etc.) and routine repairs.Assistance in the installation of commercial and in-house developed software and related upgradesAssistance in upgrading patch and anti-virus programs on a timely basis.Monitoring of file server traffic, usage, and performance on a frequent and regular basis.Support users in backing up and restoring their files, as well as in virus detection, removal, and prevention.Support to OCHA field offices in all ICT and connectivity issues.
3.) Supports networks administration, focusing on the achievement of the following results:
Assistance in troubleshooting and monitoring of network problems both at center and at field offices.Response to user needs and questions regarding network access.Assistance in backup and restoration procedures for local drives. Maintenance of backup logs. Assistance to the organization of off-site storage of backups.
4.) Provides administrative support, focusing on the achievement of the following results:
Maintenance of an up-to-date inventory of software and hardware.Maintenance of a library of ICT-related reference materials.Maintenance of the inventory and stock of supplies and spare parts in cooperation with the Procurement Unit.Maintenance of the filing system ensuring the safekeeping of confidential materials.Provision of ICT support to key events.
5.) Ensure facilitation of knowledge sharing in the CO, focusing on the achievement of the following results:
Participation and assistance in the organization of training for the CO staff on ICT issues.Sound contributions to knowledge networks and communities of practice.
Supervisory/Managerial Responsibilities: None


Expected Demonstration of Competencies
Achieve Results: LEVEL 1: Plans and monitors own work, pays attention to details, delivers quality work by deadline
Think Innovatively: LEVEL 1: Open to creative ideas/known risks, is pragmatic problem solver, makes improvements
Learn Continuously LEVEL 1: Open minded and curious, shares knowledge, learns from mistakes, asks for feedback
Adapt with Agility LEVEL 1: Adapts to change, constructively handles ambiguity/uncertainty, is flexible
Act with Determination LEVEL 1: Shows drive and motivation, able to deliver calmly in face of adversity, confident
Engage and Partner LEVEL 1: Demonstrates compassion/understanding towards others, forms positive relationships
Enable Diversity and Inclusion LEVEL 1: Appreciate/respect differences, aware of unconscious bias, confront discrimination
 Cross-Functional & Technical competenciesThematic AreaNameDefinitionInformation Management & TechnologyIT Customer SupportAbility to support l customers on IT related issues and generate and contribute to continuous improvement processes to deliver a great user experience. Knowledge of ISO 9001 desirable. ITIL certification or similar is desirable.Information Management & TechnologyData Management & AnalyticsKnowledge in data management, data sciences, ability to structure data, develop dashboard and visualization. Design data warehouses, data lakes or data platforms concepts. Familiarity with Machine leaning natural language processing or generation and the use of artificial intelligence to support predictive analytics. CDMP or TOGAF9 or equivalent certification desirable.Information Management & TechnologyNetwork, Communication, and Infrastructure ManagementAbility to develop/integrate/operate/manage IT network, communications, Cloud or on-premises infrastructure, and modern technologies like IoT. Cisco CCIE CCNP or similar is desirable.Information Management & TechnologyConfiguration Management – Business analysis, requirementsKnowledge of configuration management changes, ability to manage and control the configuration change management process.Information Management & TechnologyIT Research and DevelopmentRegular following modern technologies and technical trends, research the technologies that are applicable and beneficial to the organization and develop the systemsDigital & InnovationInnovation managementBeing able to create the strategies, conditions, structures, and systems to enable innovation at an organizational level. Customer SatisfactionClient ManagementAbility to respond timely and appropriately with a sense of urgency, provide consistent solutions, and deliver timely and quality results and/or solutions to fulfill and understand the real customers’ needs.Provide input to the development of customer service strategy.
VI. Keywords
List 3-5 most important skills from competencies required for the position – limited to 1-3-word descriptions – that will help inform workforce planning of critical skill supply and demand.

Required Skills and Experience

Secondary Education with relevant certifications in hardware and software management and application. OR bachelor’s degree in computer science will be given due consideration.
 Experience, Knowledge, and Skills
A minimum of 5 years’ experience (with Secondary Education) or two years (with a bachelor’s degree) of relevant experience in network administration, support to the management of hardware and software platforms, telecommunications facilities, knowledge of Windows-based packages/applications.ICT and information management strategies knowledge; proficiency in relevant hardware and software platforms and packages are desired.Experience working with UMOJA/ a SAPis desirable.Experience in network administration, telecommunications facilities, knowledge of Windows-based packages/application is desired.      Prior UN experience and familiarity with its policies and procedures, particularly in the applicable job area, is an added advantage.                                                                                      Fluency in oral and written English, Pashto, or Dari is required. The post is limited to Afghan nationals only. Female candidates are strongly encouraged to apply


Important information for US Permanent Residents (‘Green Card’ holders)

Under US immigration law, acceptance of a staff position with UNDP, an international organization, may have significant implications for US Permanent Residents. UNDP advises applicants for all professional level posts that they must relinquish their US Permanent Resident status and accept a G-4 visa, or have submitted a valid application for US citizenship prior to commencement of employment.

UNDP is not in a position to provide advice or assistance on applying for US citizenship and therefore applicants are advised to seek the advice of competent immigration lawyers regarding any applications.

Applicant information about UNDP rosters

Note: UNDP reserves the right to select one or more candidates from this vacancy announcement.  We may also retain applications and consider candidates applying to this post for other similar positions with UNDP at the same grade level and with similar job description, experience and educational requirements.

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We do our best to provide you the most accurate info, but closing dates may be wrong on our site. Please check on the recruiting organization’s page for the exact info. Candidates are responsible for complying with deadlines and are encouraged to submit applications well ahead.

Before applying, please make sure that you have read the requirements for the position and that you qualify.
Applications from non-qualifying applicants will most likely be discarded by the recruiting manager.


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